Lecture 1: Intro, Travel Agency

Question 1

Define Tourism

Answer 1

Activities of people traveling to and staying in places outside the usual environment for not more than a year for pleasure, business and others

Question 2

Enumerate some Government sectors

Answer 2

DOT
TPB Phil
TIEZA
DFPC
LGU
Other NGU

Question 3

An entity that generates either products or services for profit

Answer 3

Industry

Question 4

Is a composite of industries and entities, both public and private, involved in the planning, development, marketing, sales, operation and evaluation of destinations, products and services

Answer 4

Tourism Industry

Question 5

Enumerate some Private Sectors

Answer 5

Transportation
Lodging/Hospitality
Food and Beverage
Activities and Attractions
Travel Trade
Others (Publishing companies, ITC SP, Events Organizers
Education and Training Institutions

Question 6

What are the Characeristics of Tourism as a Product

Answer 6

Intangible
Perishable
Standard and quality varies over time
Interacts with external forces

Question 7

Is a geographical unit which the tourist visits and where s/he stays.

Answer 7

Destination

Question 8

What are the 4 factors in a Destination

Answer 8

4 A’s:

• Attractions
• Amenities
• Activities
• Access

Question 9

What are types of Attractions

Answer 9

MENS

Man-Made Attractions
Event Attractions
Natural Attractions
Site Attractions

Question 10

What are the Characeristics of Tourism as a Service

Answer 10

Employees:

1. perform actions that benefit or serve customers
2. are professionals

A special attitude or relationship exists between the employee performing the service and the customer receiving it