Lec 8

Question 1

Communication plan

Answer 1

Communication plan:

Frequency of communication: go away fix things, frequent meetings and incremental updates

Medium of communication: personal meetings, newsletters

Question 2

Factors influencing Top Managemwnt Teams (TMTs) Trust in the CIO

Answer 2

Model of how trust in cio is gained:

Structured social capital: so informal interaction and formal position.

Has a positive relationship with cognitive social capital: shared language and shared cognition

Which then leads to relational social capital: trust in the tmt in cio

Question 3

What is trust?

Answer 3

Trust is:

Benevolence: the cio acts in the best interests of the organisation
Honesty: the cio is honest in dealings with TMT
Ability: the CIO is competent in what they do

Question 4

Shared language and shared cognition

Answer 4

Shared language = degree to which CiO avoids using IS jargon and primarily uses business technology

Shared cognition= the degree to which the cio and tmt have a shared understanding regarding the is within the organisation (eg same priorities for the Is investments)

Question 5

Informal interaction and formal position

Answer 5

Informal interaction = frequency daily monthly etc

Formal position = structural position of cio so the levels between themselves and TMT

Question 6

7 influencing TMTs commitment a CIO would do

Answer 6

7 influencing techniques to gain TMT commitment;

Rational persuasion - logical arguments
Consultation - target participation
Ingratiation - praise flattery etc
Persona appeals - loyalty and friendship
Exchange - exchange of favours
Coalition tactics - seeks aid of others to persuade target
Pressure - threats

Question 7

Hype cycle for identifying emergency technologies

Answer 7

Hype cycle for identifying emergent technologies:

1. Innovation trigger - early talks no prods
2. Rises to: peak of inflated expectations:
   Success stories and some failures
3. Falls to: trough of disillusionment: fail to deliver, interest wanes
4. Rises slightly: slope of enlightment: more success stores, 2nd and 3rd gen products
5. Plateau of productivity - clear inv pays off

Question 8

Social networks what are they

Answer 8

Social networks are sets of people connected by social ties.

Can be weak (intergroup) or stront ties (intragroup)

If strong it’s straight line, if weak …….

Question 9

Structural holes

Answer 9

Two types closed network where high redundancy and no structural holes

Or sparse network with low redundancy and many structural holes

Info rich network: low in cohesion and many structural holes

Cohesion = no. Of ties
Structural holes = no of no ties

Question 10

Information rich network

Answer 10

When individuals are not connected to each other, This info that each holds should be more unique and total informational value available in a sparse network should be greater than that in a closed network