Learning to learn

Question 1

What are the nine protected characteristics under (equality act 2010)?

Answer 1

• age
• sex equality
• sexual orientation
• pregnancy and maternity
• marriage and civil partnership
• religion and belief
• gender reassignment
• disability
• race

Question 2

Case example “heart sink patient” what is this?

staff then dismissed the patient who then died. why isn’t this helpful?

Answer 2

a patient who frequently visits practice and the practitioners “heart sinks” when they see them because they visit a lot.

staff did not take the patient seriously who when died - if staff had taken seriously and did protocol treatment of a patient who did not frequently visit a life could have been saved.

Question 3

patient who is mono linqual came to clinic 3 days in a row to complain of abdo pain.

why is it important to have translator

Answer 3

e.g. patient used famly member - the situation was personal (sexual) and was embarrassed to tell family so a language barrier had impinged treatment.

Question 4

what is cultural competence?

Answer 4

the ongoing capacity of healthcare systems, organisations and professionals to provide for diverse patient populations high-quality care that is safe, patient and family centred, evidence-based and equitible.

Question 5

further cultural competence.

Answer 5

gain depth position and understanding of other cultures than own

Question 6

be sensitive to language barriers__

Answer 6

does the patient understand english

literacy

use visual aids and demonstrate procedures

check to understand

do they need an interpreter.

Question 7

body language - sensitivity

Answer 7

eye contact

touching

personal space

privacy/modesty

Question 8

competence - other cultural factors

Answer 8

gender

wealth social status

disability

sexual orientation

Question 9

cultural copetence - religious and spiritual

Answer 9

birth/death

certain treatment - blood product

prayer meditation and worship

food preparation, clothing

Question 10

what is the L.E.A.R.N model

Answer 10

Listen - to the patient’s perception of the problem

Explain your perception of the problem

Acknowledge and discuss differences/similarities

Negotiate treatment

Question 11

Explain cultural humility

Answer 11

differences and understanding them.

having an interpersonal stance that is other-orientated rather than self-focused, characterized by respect and lack of superiority toward an individuals cultural background and experience

Question 12

Cultural competence is the ability to treat all patients the same, regardless of their cultural differences.

Select one:

True

False

Answer 12

False – cultural competence is the consideration of the diversity of cultural factors (such as language, beliefs, preferences) that are important to your patients. This results in you approaching each patient in a manner that is tailored to them and sensitive to these cultural factors, rather than treating all patients exactly the same.

The correct answer is ‘False’.