Learning Objective 4 Flashcards
What actions can practitioners take to report discriminatory behaviour?
Report an incident to the relevant authorities
Report to management
Reflect on your own attitudes
Change your practice, and or encourage others to reflect
What is whistleblowing?
This involves raising concerns with easier members of staff. In an environment with an open culture, issues can be raised without fear of repercussions and managers listen and act. In extreme cases a person may need to whistleblow to outside authorities for example OFSTED, CQC.
Name examples of discriminatory practice.
Prejudge, labelling and stereotyping in a nursery
Inadequate care in a care home
Abuse and neglect at a care centre
Breach of health and safety in a school
Being patronising for example cutting up food when not needed
What is redress?
A system of obtains some form of compensation or imposing sanctions like fines, or being taken to court.
How do you deal with conflict?
Active listening, remaining calm and being objective and empathetic are ways of resolving conflict. It is extremely important to see both sides of an argument and positively look for solutions.
What impact can providing information about complaints, procedures and advocacy settings do?
This enables people to take action about poor treatment. The organisations complaints procedure should be provided so that the individual knows who to complain to and whether to make an internal complaint or involve an outside agency e.g CQC or a solicitor.
Name the three ways you can challenge discrimination.
Challenging at the time
Challenging afterwards through procedures
Challenging afterwards through long term campaigns
Name ways to respond to discriminatory practice which are appropriate.
Raising concerns
Whistleblowing
Challenging discrimination
Providing information about complaints procedures/advocacy services
Dealing with conflict, by staying calm and listening carefully
Apply values of care
Implementing policies and legislation
Training/mentoring/monitoring
How do you apply best practices in health, social and child care environments?
Being non-judgemental
Respecting the views, choices, decisions of individuals
Anti-discriminatory practice
Valuing diversity
Using effective communication
Following agreed ways of working
Training staff and professional development opportunities for staff
Mentoring, monitoring and performance management for staff
Attending staff meetings to discuss issues/practice
How do we ensure that staff in a care setting are promoting best practice?
Inexperienced staff could be given a mentor/coach to help them develop their practice.
Staff can carry out skills audit and reflect on their own practice and produce a personal development plan.
Provide opportunities for staff to share ideas and discuss what works well and what could be improved.
Provide staff with training and resources to do their job to the correct standard.
What does being non judgemental mean?
This means avoiding moral judgements against a person.
What does professional development mean?
This refers to continuing a career or education after a person has entered a new workplace. This builds on their skills and knowledge.
What does monitoring mean?
Observe, check or inspect the quality or progress of something for a period of time. In a health care environment this ultimately means that practitioners are inspected and monitored to see whether they are providing good quality care.
What is meant by the term ‘performance management?’
It is a corporate management tool to help managers monitor their colleagues and practitioners to ensure they are achieving all their standards of care within the workplace. This ultimately helps evaluate the practitioners work.
What do you do when you have recognised discriminatory practice within health and social care environments?
It is essential that you are able to identify the practice and evaluate the possible impact of discrimination on the individual and if appropriate their family.
It is the responsibility of all practitioners, in all care environments, to recognise discriminatory practice when it occurs and to respond with appropriate action.
