Learning Objective 1 ( Understand how to support individuals to maintain their rights)

Question 1

What rights do individuals in Health and Social Care have?

Answer 1

choice, confidentiality, protection, equal and fair treatment, consultation

Question 2

Why should rights be maintained?

Answer 2

maintain self-esteem, have confidence in the staff, prevent worry, provide support, reduce number of complaints

Question 3

How can rights be supported?

Answer 3

effective communication, support to challenge discriminatory behavior, giving up to date information, reflective care

Question 4

How is effective communication done?

Answer 4

vocab that can be understood, not being patronising, adapt communication to suit needs, listening to the individuals needs

Question 5

Why should information on complaints procedures be provided?

Answer 5

empowers them, develop trust, protect from discrimination, they will know what to do if their rights are not being met,

Question 6

How is confidentiality maintained?

Answer 6

personal information stored securely, information only shared on a need to know basis, not having discussions about patients in public areas, staff not gossiping

Question 7

What choices can be given to individuals in nursing home?

Answer 7

food options, where/how to receive treatment, time to get up/go to bed, clothing, TV

Question 8

What are the 3 ways to challenge discrimiantion?

Answer 8

at the time, afterwards thorough procedures, through long term proactive campaigning

Question 9

How can discrimination be challenged at the time?

Answer 9

supervision, speak to the person about how they are discriminating

Question 10

How can discrimination be challenged through procedures?

Answer 10

refer to policies, implement complaints procedures, report to senior staff, disciplinary action, legal action

Question 11

How can discrimination be challenged through campaigning?

Answer 11

awareness of the issues, staff training to raise awareness

Question 12

When might a person want to make a complaint?

Answer 12

issues with choice, confidentiality, protection from harm and abuse, not given equal and fair treatment, not consulted

Question 13

What options are given during the com[plaints procedure?

Answer 13

choose to make a complaint or not, choose when to make a complaint, who to complain to

Question 14

What are the steps of the complaints procedure

Answer 14

write down what happened, stay calm, explain who the individual feels, pursue further, take specialist advice

Question 15

How are service users protected from harm and abuse?

Answer 15

Disclosure and barring checks, trained staff, CCTV, staff never working alone

Question 16

How are service users given fair and equal treatment?

Answer 16

treated for individual needs, not being treated unfairly, not being discriminated agaisnt

Question 17

How are service users given consultation?

Answer 17

type of care, options

Question 18

Why is it not always possible to maintain confidentiality in care settings?

Answer 18

person at risk of harming themselves, risk of person harming others, information must be shared on a need to know basis, to protect the person from harm and abuse

Question 19

How can practitioners carry out reflective practice?

Answer 19

evaluate specific incidents or activities, explore training needs, identify what could be done better

Question 20

How can members of staff show they are not being patronising?

Answer 20

positive body language, no jargon, be polite, no sarcasm. make them feel like they are being taken seriously

Question 21

What does a ‘need to know basis’ mean?

Answer 21

information is only shared with those directly involved with the care and support of the individual, telling a practitioner the facts that they need to be aware of, only the relevant people know the information