Learning Objective 1 ( Understand how to support individuals to maintain their rights) Flashcards
What rights do individuals in Health and Social Care have?
choice, confidentiality, protection, equal and fair treatment, consultation
Why should rights be maintained?
maintain self-esteem, have confidence in the staff, prevent worry, provide support, reduce number of complaints
How can rights be supported?
effective communication, support to challenge discriminatory behavior, giving up to date information, reflective care
How is effective communication done?
vocab that can be understood, not being patronising, adapt communication to suit needs, listening to the individuals needs
Why should information on complaints procedures be provided?
empowers them, develop trust, protect from discrimination, they will know what to do if their rights are not being met,
How is confidentiality maintained?
personal information stored securely, information only shared on a need to know basis, not having discussions about patients in public areas, staff not gossiping
What choices can be given to individuals in nursing home?
food options, where/how to receive treatment, time to get up/go to bed, clothing, TV
What are the 3 ways to challenge discrimiantion?
at the time, afterwards thorough procedures, through long term proactive campaigning
How can discrimination be challenged at the time?
supervision, speak to the person about how they are discriminating
How can discrimination be challenged through procedures?
refer to policies, implement complaints procedures, report to senior staff, disciplinary action, legal action
How can discrimination be challenged through campaigning?
awareness of the issues, staff training to raise awareness
When might a person want to make a complaint?
issues with choice, confidentiality, protection from harm and abuse, not given equal and fair treatment, not consulted
What options are given during the com[plaints procedure?
choose to make a complaint or not, choose when to make a complaint, who to complain to
What are the steps of the complaints procedure
write down what happened, stay calm, explain who the individual feels, pursue further, take specialist advice
How are service users protected from harm and abuse?
Disclosure and barring checks, trained staff, CCTV, staff never working alone
How are service users given fair and equal treatment?
treated for individual needs, not being treated unfairly, not being discriminated agaisnt
How are service users given consultation?
type of care, options
Why is it not always possible to maintain confidentiality in care settings?
person at risk of harming themselves, risk of person harming others, information must be shared on a need to know basis, to protect the person from harm and abuse
How can practitioners carry out reflective practice?
evaluate specific incidents or activities, explore training needs, identify what could be done better
How can members of staff show they are not being patronising?
positive body language, no jargon, be polite, no sarcasm. make them feel like they are being taken seriously
What does a ‘need to know basis’ mean?
information is only shared with those directly involved with the care and support of the individual, telling a practitioner the facts that they need to be aware of, only the relevant people know the information
