Learning Aim A

Question 1

What are the key responsibilities of a GP?

Answer 1

Diagnose and treat illness
Provide prescriptions for treatment
Refer patients for more specialist support

Question 2

What are the key responsibilities of a midwife?

Answer 2

Provide ante-natal checks on mother and baby
Help deliver babies
Provide post natal care

Question 3

What are the key responsibilities of a health care assistant?

Answer 3

Work under the guidance of doctors and nurses to support wellbeing and deliver personal care
Monitor health through checks such as blood pressure, heart rate and temperature

Question 4

What are the key responsibilities of a nurse?

Answer 4

Carry out medical duties, such as supporting doctors in giving treatment and prescribing drugs
Monitor and care for the daily needs of patients
Rehabilitate and restore wellbeing

Question 5

What are the key responsibilities of an occupational therapist?

Answer 5

Identify issues people have in every day life and provide solutions e.g. adaptations at home, walking aids
Help people to work out practical solutions

Question 6

What are the key responsibilities of a care manager?

Answer 6

Recruit and manage staff
Put policies and procedures in place e.g. safeguarding policies
Ensure services being delivered meet National Occupational Standards

Question 7

What are the key responsibilities of a youth worker?

Answer 7

To help young people meet their full potential in society (often work with children in care, or care leavers)
Manage youth and community projects
Develop outreach work in areas such as substance abuse and domestic violence

Question 8

What are the key responsibilities of a social worker?

Answer 8

Protect vulnerable people from harm and abuse
Help people live independently
Support children who live away from their families
Support those with substance misuse issues

Question 9

What are the key responsibilities of a care assistant in a social care setting?

Answer 9

Help people carry out day to day routines e.g. washing and dressing
Help with transport, household tasks and cooking

Question 10

How does a support worker differ to a youth worker?

Answer 10

Support workers assist vulnerable adults, such as those with disabilities, encouraging them to live as independently as possible.

Question 11

What are the benefits of residential care?

Answer 11

Specialist 24 hour support
Companionship/social interaction
A range of activities are often available e.g. day trips, exercise classes, arts and crafts

Question 12

What is a day care centre?

Answer 12

They provide respite care, and are used by elderly people and adults with disabilities
The centre will provide meals and activities as well as volunteer support

Question 13

What is domiciliary care?

Answer 13

Care provided within a service user’s home. Service users are encouraged to be independent and are offered help with daily tasks.

Question 14

Why are policies and procedures so important in health and social care settings?

Answer 14

Ensures safeguarding of staff and service users
Enables needs to be met
Sets standard of care

Question 15

Identify some of the key features of the Equality Act 2010

Answer 15

Protects people from discrimination, promotes equality regardless of disability, age, race, religion, and if you are pregnant or on maternity leave

Question 16

Identify three examples of anti-discriminatory practice

Answer 16

Anti-discrimination policies in the work place
Longer appointment times for those with disabilities
Access to buildings e.g. ramps, lifts

Question 17

Identify three ways that a service user can be empowered

Answer 17

Promote dignity wherever possible
Listen to the thoughts and ideas of a service user-respect their choices and decisions
Give individualised care-provide a service user with choice and control.

Question 18

How can a person’s dignity be protected?

Answer 18

Providing privacy-this could be done by giving privacy where possible for personal care
Offer a private area/room for discussing test results or care plans

Question 19

How can a service user be encouraged to express their needs and preferences?

Answer 19

Allow them choice with food and clothing
Provide an advocate to assist a service user in expressing their needs and wishes
Offer choice on male or female practitioners

Question 20

How can you ensure the safety and security of service users?

Answer 20

Update legislation and policy to make sure staff and service users are protected e.g. safeguarding policies
All staff should be trained in safeguarding and be aware of how to implement procedures e.g. if a dementia patient was to become violent.

Question 21

How can risks be managed in a health and social care setting?

Answer 21

Use risk assessments
Clear codes of practice
Up to date polices and staff training
All staff should be DBS checked

Question 22

What would be the process for a typical complaints procedure?

Answer 22

Record of the incident (email or hand written)
Report the incident to senior staff/those in charge
Propose how the complaint will be handled
Make changes to ensure it doesn’t happen again

Question 23

What is the Data Protection Act 1998?

Answer 23

Legislation that controls how personal information is used in health and social care settings
Ensures data should be protected and kept secure

Question 24

Define confidentiality

Answer 24

Protecting information about a service user, and ensuring it is only shared with appropriate members of staff

Question 25

Define the term safeguarding

Answer 25

Protecting individuals from harm and abuse

Question 26

Define the term accountability

Answer 26

Being regulated by professional bodies, being held responsible for your actions

Question 27

List two examples of professional bodies that regulate health and social care staff

Answer 27

Any two from:
NMC
RCN
HCPC
GMC

Question 28

List three examples of safeguarding

Answer 28

Infection control-make sure all equipment is sterile
All staff should be DBC checked and cleared
Up to date and appropriate safeguarding policy
Manual handling policies for staff to ensure no personal injury e.g. use hoists to move patients

Question 29

Identify the two pieces of legislation that safeguard children and adults

Answer 29

The Children Act

The Care Act

Question 30

How does The Children Act protect children?

Answer 30

Every local authority has to have a Safeguarding Children Board
They have to make sure that serious cases are investigated-they put the safety of the child first
Listen to the views of children
Give advice to agencies/schools

Question 31

How does The Care Act protect vulnerable adults?

Answer 31

Ensures investigation is carried out if there are concerns

Arrange for vulnerable adults to be provided with an advocate

Question 32

Define the difference between multi-disciplinary and multi-agency working

Answer 32

Multi-disciplinary working-a range of staff within a setting or sector working together e.g. in a health care setting such as a hospital, a physio, an OT, a consultant and a nurse could work together
Multi-agency working is staff working together across health and social care e.g. staff within a hospital liaising with social services or a residential care home

Question 33

Why is multi-disciplinary working important?

Answer 33

More likely to meet holistic needs because each member of staff has their own specialism and responsibility
Care is better co-ordinated and more efficient
Improves information sharing

Question 34

What are the difficulties associated with multi-disciplinary working?

Answer 34

Cuts in funding across health and social care mean staff are under-resourced and over-stretched-no time for regular MDT meetings
Cuts to adult social care mean there can be a delayed discharge from hospital and ‘bed blocking’ occurs
There is still a failure to share information for example between social workers and police

Question 35

Why is it important to include family members in the care planning of service users?

Answer 35

Families can aid decision making as they know the service user well
They can act as an advocate, expressing needs and wishes
If they are a carer for the service user, they are entitled for their rights to be considered and their needs to be supported

Question 36

Define what is meant by a ‘holistic approach’

Answer 36

Taking into account a person’s PIES needs and promoting overall health and wellbeing

Question 37

How is care monitored internally (within a setting)?

Answer 37

Internal monitors will be appointed. They will be responsible for managing colleagues and making sure they deliver care of a high standard e.g. ward sister

Care is also monitored through complaints policies and whistleblowing policies within each setting
Service user feedback e.g. questionnaires

Question 38

Define the term whistleblowing

Answer 38

When a member of staff within a setting raises concerns about the practice of another staff member, to a senior member of staff

Question 39

What are the benefits of a whistleblowing policy?

Answer 39

Raises standards and promotes good practice
Problems and gaps can be identifed and acted upon e.g. staff training or recruitment
Staff are held accountable and therefore will perform better

Question 40

How is care monitored by external agencies?

Answer 40

Inspections e.g. from external organisations such as Ofsted or the CQC
Criminal investigations