Leading in AMZL Day 3 Flashcards
Which of the following metrics falls in the SAFETY category of a DS scorecard?
-Safety Pass Rate (SPR)
-First Report of Injury (FROI)
-Serious Incident Rate (SIR)
Station Safety Recordables (SSR)
Serious Incident Rate (SIR)
Tracking attendance is important because…..
Poor attendance cost $$
When do we offer VET?
when there is a business need
Daily maintenance of the Missed Punch Report reduces …….
Employee Attrition
Pay Defects
Barriers that effect clocking in/out
The ERC
is a resource for employees to utilize 24/7 if HR is not available
After HR is informed, only one manager is required to observe and confirm
suspicious behaviors.
T/F
FALSE
Which of the following is not an employee classification?
M
F
P
Q
Class P
What is the first step when a manager needs to act on reasonable suspicion?
Look for visual indicators
First step on Effective Coaching and Feedback is?
Seek To Understand
Resetting Expectations provides associate with tools they need to succeed and …
eliminate underperformance from reoccurring
How many breaks are required for a 10 hr to 12 hr shift?
3
Which of the following is a”blast” communication tool to quickly communicate with associates?
Call Em All
Who in the delivery station is responsible for creating badges for associates?
Learning Coordinator
This metric based on connection questions focused on the employee’s attitude towards work.
Engagement Index
Managers avoid ______ & ______ language when having difficult conversations.
passive & aggressive