Leading in AMZL Day 3 Flashcards

1
Q

Which of the following metrics falls in the SAFETY category of a DS scorecard?

-Safety Pass Rate (SPR)
-First Report of Injury (FROI)
-Serious Incident Rate (SIR)
Station Safety Recordables (SSR)

A

Serious Incident Rate (SIR)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Tracking attendance is important because…..

A

Poor attendance cost $$

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

When do we offer VET?

A

when there is a business need

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Daily maintenance of the Missed Punch Report reduces …….

A

Employee Attrition
Pay Defects
Barriers that effect clocking in/out

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The ERC

A

is a resource for employees to utilize 24/7 if HR is not available

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

After HR is informed, only one manager is required to observe and confirm
suspicious behaviors.

T/F

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Which of the following is not an employee classification?

M
F
P
Q

A

Class P

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is the first step when a manager needs to act on reasonable suspicion?

A

Look for visual indicators

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

First step on Effective Coaching and Feedback is?

A

Seek To Understand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Resetting Expectations provides associate with tools they need to succeed and …

A

eliminate underperformance from reoccurring

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How many breaks are required for a 10 hr to 12 hr shift?

A

3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which of the following is a”blast” communication tool to quickly communicate with associates?

A

Call Em All

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Who in the delivery station is responsible for creating badges for associates?

A

Learning Coordinator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

This metric based on connection questions focused on the employee’s attitude towards work.

A

Engagement Index

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Managers avoid ______ & ______ language when having difficult conversations.

A

passive & aggressive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly