Leading in AMZL Day 3

Question 1

Which of the following metrics falls in the SAFETY category of a DS scorecard?

-Safety Pass Rate (SPR)
-First Report of Injury (FROI)
-Serious Incident Rate (SIR)
Station Safety Recordables (SSR)

Answer 1

Serious Incident Rate (SIR)

Question 2

Tracking attendance is important because…..

Answer 2

Poor attendance cost $$

Question 3

When do we offer VET?

Answer 3

when there is a business need

Question 4

Daily maintenance of the Missed Punch Report reduces …….

Answer 4

Employee Attrition
Pay Defects
Barriers that effect clocking in/out

Question 5

The ERC

Answer 5

is a resource for employees to utilize 24/7 if HR is not available

Question 6

After HR is informed, only one manager is required to observe and confirm
suspicious behaviors.

T/F

Answer 6

FALSE

Question 7

Which of the following is not an employee classification?

M
F
P
Q

Answer 7

Class P

Question 8

What is the first step when a manager needs to act on reasonable suspicion?

Answer 8

Look for visual indicators

Question 9

First step on Effective Coaching and Feedback is?

Answer 9

Seek To Understand

Question 10

Resetting Expectations provides associate with tools they need to succeed and …

Answer 10

eliminate underperformance from reoccurring

Question 11

How many breaks are required for a 10 hr to 12 hr shift?

Answer 11

3

Question 12

Which of the following is a”blast” communication tool to quickly communicate with associates?

Answer 12

Call Em All

Question 13

Who in the delivery station is responsible for creating badges for associates?

Answer 13

Learning Coordinator

Question 14

This metric based on connection questions focused on the employee’s attitude towards work.

Answer 14

Engagement Index

Question 15

Managers avoid ______ & ______ language when having difficult conversations.

Answer 15

passive & aggressive