Leading And Facilitating Change

Question 1

Cladwell 2003- different models of change agency

Answer 1

Leadership, management, consultant and team

Question 2

Types of leaders:

Answer 2

Visionary (Bennis), active (Kotter) and Transformative (Bass, build a following)

Question 3

Block 2000 - Types of role that consultants play

Answer 3

The expert, the extra pair of hands and the collaborator

Question 4

Nevis 1987 five basic roles of consultancy

Answer 4

Attentive to client, aware of your own experience, focused on the energy, facilitate meaningful contact and help client be aware of the change process

Question 5

Tolbert and Hanafin 2006

Values as a facilitator

Answer 5

Be honourable, an effective change agent and be curious

Question 6

Khan 2001 - facilitating conditions for change

Answer 6

Optimum range of anxiety, trusting movements towards others, available holding, competent receiving. Resilient boundaries and positive experiences/outcomes

Question 7

Block 2000

Primary tasks for consultants

Answer 7

Solve problems long term not short term, collaborative relationship with the org and pay attention to technical and social context

Question 8

Kotter and Schlesinger 2008

Addressing resistance to change

Answer 8

Communication, training and development, support and challenge, coercion and negotiation