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Amazon Interview > Leadership Principles > Flashcards

Leadership Principles Flashcards

1
Q

How do I earn trust for size localization?

A
  • Pitching a 2 phased plan
  • Short-term phase has risks, and lacks data visibility

Steps:

  1. Provide transparency and accountability
  2. Provide a plan for resolution and improvement
  3. Make sure stakeholders feel heard
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2
Q

Where do I earn trust in VMI measurement?

A
  • Not all departments had a higher fill rate %
  • I recommended we still move to the new system due to a higher aggregate fill rate %
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3
Q

How do you explain earn trust?

A
  1. Listen to stakeholders
  2. Make stakholders feel heard and respected
  3. Making good, transparent ethical decisions
  4. Being self-critical
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4
Q

What does think big mean? How do you answer it?

A

Means:

  1. Take calculated risks and deliver, or fail.
  2. Go beyond the scope of the initial focus.
  3. Challenge the status quo.
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5
Q

What does Frugality mean? How do you answer it?

A

Means:

  1. Doing more with less.
  2. Delivering despite time and resrouce constraints.
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6
Q

What does Are Right A Lot mean? How do you answer it?

A

Means:

  • How do you handle mistakes/failure
  • How do you handle conflict with a stakeholders or boss
  • Incomplete data to make a decision
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7
Q

What does Insist on Highest Standards mean? How do you answer it?

A

Means: Everything has a Service Level Agreement (SLA), you don’t take shortcuts, and you look for feedback from others to help ensure delivery quality is high.

Answer it:

  • How did you seek or coach feedback to ensure a high standard?
  • How did you set and ensure you met an SLA?
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8
Q

What does Ownership mean? How do you answer it?

A

Means:

  • Ignore boundaries between jobs and departments to get ther job done.
  • Won’t make excuses if something goes wrong.
  • You consider future outcomes, long-term gain versus short-term.

Answers:

  • Talk about ownership of scope beyond your own (cross-product).
  • Considered long-term benefit versus short-term gain, and planned for it.
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9
Q

What does Deliver Results mean? How do you answer it?

A

Means:

  • Perservere through a setback.
  • Ability to overcome failure and deliver results.
  • Meeting and exceeding expectations.

Answers:

  • Talk about about exceeding an original goal.
  • Talk about hitting a roadblock in a project and overcoming that roadblock.
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10
Q

What does Customer Obsession mean? How do you answer it?

A

Means:

  • Satisfying the customer is the top priority.
  • Pursue customer feedback.
  • Measure customer success through data.

Answers:

  • Talk about how you put the customer first above all else on a project.
  • Talk about a difficult customer, and the frustration with satisfying the customer.
  • Talk about how to get to understand the customer.
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11
Q

What does Learn & Be Curious mean? How do you answer it?

A

Means:

  • Continuous improvement.
  • Keeping in touch with new trends.

Answers:

  • Talk about what you work on in your day to day to improve yourself.
  • Talk about a specific skills you’ve worked on to improve your work.
  • Talk about how you stay inspired.
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12
Q

What does invent & simplify mean? How do you answer it?

A

Means:

  • Strive for efficincies and innovation.
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13
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  1. Tell me about a time where you made a decision without having complete information.
  2. Tell me about a time you made a design decision where a lot of people had opposed you. Why did they oppose you?
A

Principle: Are Right A Lot

Story: Freight Order Management OR D&F POC

Moment: Convinced stakeholders to integrate on to vendor management platforms

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14
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  1. Tell me about a time when you initiated work on a project that both impacted a majority of your team and had a lot of opposition.
  2. Tell me about a time when you had to make a bold and difficult decision.
A

Principle: Think Big

Story: VMI Measurement

Moment:

  • Issues in the data - long time for delivery - fill rate is way below that of the old system
  • Forecast by Style and not by SKU - less visibility
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15
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a time when everyone else on your team gave up on something but you pushed the team towards delivering a result.
  • Tell me about your proudest project.
A

Principle: Deliver Results

Story: VMI Measurement, VMI Portal

Moment:

  • Went above and beyond to propose moving systems. - VMI Measurement
  • Cut budget for the portal - VMI Portal
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16
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a time when you worked on a project outside of your scope.
  • Tell me about a time when you had to leave a task unfinished.
A

Principle: Ownership

Story: Size Localization

Moment:

  • Cross-product alignment - nobody is willing to drive.
17
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a time when you had a problem and you had to go through several hoops to discover the root cause.
  • Tell me about a time when you had a problem yet no one was willing to investigate since they thought it was outside their scope of ownership.
A

Principle: Deep Dive

Story: Size Localization

Moment:

  • Cross-product alignment - nobody is willing to drive.
18
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  1. Tell me about a time when you had to work with limited time or resources.
  2. Tell me about a time where you turned down more resources to complete an assignment.
A

Principle: Frugality

Story: Size Localization

Moment:

  • $50 million dollars of excess inventory in extended sizes, likely to be marked down.
  • 3 months to develop a capability to plan a size range by location.
19
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a time when everything was going well on a project, yet you worked on an improvement that no one had asked for. What was the improvement? Why did you think it was important? How would you measure success?
  • Tell me about a time when you raised the bar.
A

Principle: Insist on High Standards

Story: VMI Portal

Moment:

  • Set a workload efficiency goal
  • Set a speed to market goal (SLA)
20
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a time when you declined a customer requirement.
  • Tell me about a time when a customer gave you critical feedback.
  • Tell me about a time when you developed something for a customer that they did not ask for
A

Principle: Customer Obsession

Story: Chase/Cut Different

Moment:

  • Using Chase/Cut without size.
  • Chase/Cut aggregated by hierarchy.
21
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a skill you recently learned. How did you learn it?
A

Principle: Learn & Be Curious

Story: VMI Portal

Moment:

  • How to tell a story and make it impactful.
  • Building a Story Brand book
  • Used principles in my own Concept Sprint to build context for developers.
  • Talk about what you work on in your day to day to improve your stories.
22
Q

What leadership principle pertains to these questions?

What story best fits?

Within that story, what moment hits the principle?

  • Tell me about a time when you gave a simple solution to a complex problem.
A

Principle: Invent & Simplify

Story: VMI Portal

Moment:

  • Source product information versus just uploading all of the items.
  • Strive for innovation - use the power of APIs to improve efficiency.

Amazon Interview (11 decks)

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