Leadership & Goverance COPY

Question 1

A statement giving a broad, inspirational image of the future that an organization is aiming to achieve.

Answer 1

Vision Statement

Question 2

Team building is a planned effort made to improve communications and working relationships by way of any planned and managed change involving a group of people. Team building is most effective when used as a part of a long-range strategy for organizational and personal development.

Answer 2

Team Building

Question 3

A team comprises any group of people linked in a common purpose.

Answer 3

Teams

Question 4

These are the general plans of action and deployment of resources that focus on the attainment of the goals of the assisted living facility.

Answer 4

Strategies

Question 5

The process that an organization uses to reevaluate its mission, identify its long-term and short-term goals, and select its strategies and policies for achieving those goals.

Answer 5

Strategic planning

Question 6

Assigning a person to the execution of the process or an activity.

Answer 6

Staffing

Question 7

A principle of management that states that there is a limited number of people that a manager can effectively supervise.

Answer 7

Span of management

Question 8

This is the process of deliberating and selecting goals for a specified period of time, usually a year. These plans must be coordinated with the facility’s strategic plan to ensure continuity of the goals and objectives.

Answer 8

Short-term or operational planning

Question 9

This term means exploring the options available to a resident in a facility and the risks involved with each option when making decisions pertaining to the resident’s abilities, preferences, and service needs, thereby enabling the resident and, if applicable, the resident’s representative or designee, and the facility to develop a service plan or negotiated risk agreement that best meets the resident’s needs and seeks to improve the resident’s quality of life.

Answer 9

Shared Responsibility

Question 10

These are specific commands that spell out required action or nonaction. They allow no discretion at all.

Answer 10

Rules

Question 11

The management function of being the spokesperson for the assisted living organization to residents and their families, government entities, other health-related organizations, and the public.

Answer 11

Representing

Question 12

Rules by which a statute is specifically implemented on a day-to-day basis by an administrative agency at the federal, state, or local level. A law that has been coded and advertised and is to be monitored by a specific regulatory agency.

Answer 12

Regulations

Question 13

A broad term that encompasses both quality assurance and quality improvement, and describes a program of evaluating the quality of care using a variety of methodologies and techniques.

Answer 13

Quality Management

Question 14

A method of evaluating and improving processes of resident care that emphasizes a multidisciplinary approach to problem solving and focuses not on individuals but systems of resident care that might be the cause of variations.

Answer 14

Quality Improvement

Question 15

A planned and systematic pattern of all actions necessary to ensure that services conform to established technical requirements or standards.

Answer 15

Quality Assurance

Question 16

These are step-by-step guides to action that establish a required method for handling future activities.

Answer 16

Procedures

Question 17

These are the general statements that guide the thinking and decision making of the assisted living facility staff. Because they are guides for decision making, policies must allow for some discretion to be exercised by the decision maker.

Answer 17

Policies

Question 18

This term is used to define a business that is owned by two or more persons associated as partners. One or more partners are usually involved in the management of the business. Partners are personally liable for the debt of the business.

Answer 18

Partnership

Question 19

A management style that encourages managers to share their knowledge and opinions and work together to produce change and organizational results.

Answer 19

Participative

Question 20

A basic management function through which the formal structure of the organization is established to facilitate the development and allocation of authority and resources throughout the entire organization. It involves the grouping of people and activities, the assigning of roles, and the delegation of authority.

Answer 20

Organizing

Question 21

A diagrammatic representation of the organization. It displays the lines of formal communication, and authority. It also graphically represents the framework of the organizational structure and the relationships of the different positions and departments to one another.

Answer 21

Organizational Chart

Question 22

A person trained to provide advocacy and liaison for elderly residents of healthcare facilities regarding the actions of an administrative nature that affect the resident’s health, safety, welfare, or rights. The Ombudsman Program is nationally funded by the Administration on Aging and administered by state agencies.

Answer 22

Ombudsman

Question 23

An organization operated solely for social welfare, or for any other purpose except for profit; no part of the organization’s income is payable to, or is otherwise available for the personal benefit of, any proprietor or member.

Answer 23

Not-for-profit

Question 24

A process of negotiating the way that services are going to be provided in dealing with exceptions, unusual circumstances, or problem situations outside the regular practices and service plans.

Answer 24

Negotiated Risk

Question 25

A statement of the purpose of an organization and its reason for existing. It is usually rather brief (less than a page) and does not present detailed information about the day-to-day operations of the organization.

Answer 25

Mission Statement

Question 26

Is the ability to achieve common goals through the organization and productivity of other people. It involves creating and maintaining an environment in the organization that makes it possible for people to work together to contribute to the accomplishment of the organization’s objectives with the least amount of friction possible.

Answer 26

Management

Question 27

A program of policies and procedures that is established by the administrator as a proactive means of anticipating problems in the facility that could lead to illness, injury, or financial loss.

Answer 27

Managing Risk

Question 28

The philosophy of “leave it alone,” or nonintervention.

Answer 28

Laissez-faire

Question 29

Descriptions that define in writing the responsibilities, requirements, functions, duties, location, environment, conditions, and other aspects of jobs.

Answer 29

Job Descriptions

Question 30

Awareness of the lines of authority and the power structure in the organization is an important aspect of understanding the operating culture. Oftentimes, individuals within an organization try to exert influence over others, to persuade them toward (or away from) a course of action.

Answer 30

Influencing

Question 31

Theory of human motivation developed by Abraham Maslow. One of the most widely accepted and earliest explanations of why people act and react the way they do. According to this theory, each person is always in the state of needing something. Exactly what is needed is dependent on what needs have already been met.

Answer 31

Heirarchy of needs

Question 32

This term is frequently applied to the governing body. It exercises authority in the governance of the organization. It is responsible for appointing top management, policy making, and ensuring that the policies are administered in a manner and the spirit in which they were written.

Answer 32

Governing Boards

Question 33

The people, policies, and processes that provide the framework within which managers make decisions and take actions to optimize outcomes related to their spheres of responsibility.

Answer 33

Governance

Question 34

These are the end points that all organizational activities are directed toward. They should be realistic, verifiable, and attainable.

Answer 34

Goals or objectives

Question 35

An institution, corporation, or other legal entity that is organized for the profit or benefit of its shareholders or other owners.

Answer 35

For-profit

Question 36

The aspects of the communication loop that lets the sender know whether the message was received.

Answer 36

Feeback

Question 37

A system of moral principles, rules, and standards of conduct.

Answer 37

Ethics

Question 38

The management function when the administrator uses his or her position to point out the direction the company is to go to achieve its goals by use of a variety of leadership roles to include coaching, guiding, training, persuading, challenging, and encouraging the personnel to attain those goals.

Answer 38

Directing

Question 39

The process that a manager uses in assigning duties and responsibilities to a subordinate and giving the subordinate the authority necessary to accomplish the assignment.

Answer 39

Delegation of Authority

Question 40

This term is used to define the form of business that is incorporated under the laws of one of the states. There may be a single stockholder or there may be thousands. A corporation is a separate legal entity from its stockholders and therefore the owners are not personally liable for the debt of the corporation. Most assisted living facilities are operated as a corporation.

Answer 40

Corporation

Question 41

The basic management function that involves the measurement of the performance throughout the entire facility to ensure that organizational goals are being achieved and that corrective action is taken if they are not.

Answer 41

Controlling

Question 42

A conversational style of decision making whereby issues and opinions are discussed across a range of perspectives with the objective of reaching a shared opinion or compromise agreement among a group of participants.

Answer 42

Consensus Building

Question 43

The exchange of information from one source to another in such a manner that it is understood by the receiving source.

Answer 43

Communication

Question 44

The rules that determine the internal management of a board or organization; the official guidelines from which policies and procedures are developed. By-laws are adopted at the time of charter and define the rights and responsibilities of the board and its officers, the membership and its voting privileges.

Answer 44

By-Laws

Question 45

A group of people who relate to top management of an organization in a governing or advisory capacity as determined by its by-laws. (See also Governing board and Advisory board)

Answer 45

Board of Directors

Question 46

The right of power to act, to decide, and to command others.

Answer 46

Authority

Question 47

Information filed with a state official (usually secretary of state) by persons wishing to form a corporation. Articles of Incorporation give the corporate name and address, names and addresses of corporate officers, and the purpose of the corporation, and other information as required by a particular state.

Answer 47

Articles of Incorporation

Question 48

This term has various applications. This board is generally made up of a group of members of a community to relate to top management in various advisory capacities as determined by the organization’s by-laws.

Answer 48

Advisory Board

Question 49

A person who has general administrative charge of the day-to-day operations of an assisted living facility. He or she may be the owner or may be hired by the organization. Licensing and/or certification requirements differ from state to state.

Answer 49

Administrator