HUMAN RESOURCES Flashcards
Which one of the following is not a step used by management to deal with unexcused absences or excessive absenteeism by an employee?
- Interviewing employee upon return to work
- Stating policies after an infraction
- Recognizing the worker’s positive work performance as a means of encouragement
- Imposing penalties for unexcused and excessive absences
Recognizing the worker’s positive work performance as a means of encouragement
Nurses chatting casually about nursing matters in the nurses’ lounge is an example of ?
- Formal communication
- Upward communication
- Downward communication
- Informal communication
Informal communication
Which of the following is a key factor in managing cultural diversity in the workforce?
- Job roles
- Job responsibilities
- Education and training programs
- An organizational chart
Education and training programs
An abnormal condition or disorder caused by exposure (inhalation, absorption, ingestion, or direct contact) to environmental factors associated with employment is?
- An occupational injury
- A musculoskeletal disorder (MDS)
- A violation of the Hazardous Communication Standard (HCS)
- An occupational illness
An occupational illness
To establish job descriptions, the work the facility seeks to accomplish must be broken down into sets of activities that can be?
- Evaluated by supervisors
- Performed by one person
- Effectively analyzed
- Grouped into job families
Performed by one person
The age discrimination act as amended?
- Protected persons up to age 70
- Prohibited mandatory retirement in most lines of work
- Protected persons 40-70 from being laid off and replaced by younger workers
- Prohibited hiring younger workers and releasing workers once they were eligible for social security
Prohibited mandatory retirement in most lines of work
The practice of giving verbal warnings, followed by written warnings is known as?
- Progressive discipline
- Mandatory discipline
- Enlightened discipline
- Regressive discipline
Progressive discipline
Which level of employees are most at risk for potential personal injury in the nursing home?
- Food preparation workers
- Maintenance personnel
- Certified Nursing Assistants
- Nurses
Certified Nursing Assistants
What is the discipline that addresses musculoskeletal disorders (MDS) and is directly related to staff that provide resident care?
- Economics
- Somatotypes
- Ergonomics
- Geometrics
Ergonomics
In the typical facility, staff turnover is greets among?
- Business office personnel
- CNA’s
- Dietary workers
- Maintenance
CNA’s
Which term below is descriptive of a thrd party who makes a decision related to resolving a dispute and that decision is binding on both the union and the facility?
- Mediation
- Collective bargaining
- Arbitration
- Adverse Impact
Arbitration
Which one of the following is a critical component of a human resource professional or department?
- Controlling
- Organizing
- Communicating
- Planning
Communicating
Within the spirit of OBRA and culture change, which one of the following is most descriptive of the movement?
- Resident rights and resident centered care
- Changing the physical structure of the facility to be more homelike
- Having more clearly defined and permanent workloads and assignments
- Protection of residents and employees through an affective infection control program
Resident rights and resident centered care
Which one of the following is most descriptive of the personnel policy handbook (HR handbook)?
- A collation of job descriptions of all jobs in the facility
- A compilation of federal and state regulations that directly relate to each department in the facility
- A compilation of culture change criteria that needs to be implemented to ensure quality resident centered care
- A compilation of facility policies and procedures that directly relate to work conditions
A compilation of facility policies and procedures that directly relate to work conditions
For interviewing a potential employee, a good technique is to?
- Spend half the time putting the interviewee at ease
- Keep the interviewee on guard by asking a succession of rapid questions
- Let the interviewee do most of the talking in order to gain as much information as possible
- Spend most of the time giving the interviewee information about the job
Let the interviewee do most of the talking in order to gain as much information as possible
Which one of the following is not an employee benefit?
- Health insurance
- Retirement plans
- Compensation
- Paid vacations and sick leave
Compensation
Which one of the following is the best approach for a supervisor to use with an employee who is clearly distracted an upset by a personal problem?
- Issue a written warning
- Ask the administrator to reprimand the employee
- Discuss the problem with the employee as it relates to his/her job performance
- Suspend the employee until the problem is resolved
Discuss the problem with the employee as it relates to his/her job performance
Which one of the following is not a mechanism for overcoming barriers in communication?
- Use simple language
- Depend on key persons in each department/unit to interpret the information
- Connect new ideals with familiar ones
- Provide an opportunity for feedback on information that is not clear
Depend on key persons in each department/unit to interpret the information
___ communication occurs between peers or persons of equal rank or status.
- Downward
- Formal
- Upward
- Horizontal
Horizontal
Which type of employee counseling should not be done between the administrator/department and an employee?
- Personal development and career advancement
- Personal non-work problems being experienced by an employee
- Work related problems: scheduling, the work environment, worker performance, etc
- Conflicts between personnel: managers and employees or employee and employee or administrator and employee or manager
Personal non-work problems being experienced by an employee
Which one of the following is the most important step in developing clearly defined job descriptions?
- Having all job descriptions written by line supervisors
- Careful analysis of the job content
- Obtaining sample job descriptions from allied professions
- Updating the job description to reflect changes in compensation policies
Careful analysis of the job content
Which one of the following is a most significant factor related to employee retention?
- Development of master staffing schedules
- Advisory relationships with consultants
- Orientation and supervision of employees
- Strict adherence to policies and procedures
Orientation and supervision of employees
The requirement that all employers including government agencies, must verify that employees hired are either US citizens or authorized to work in the US, is part of the?
- Social Security Act
- Fair Labor Standards Act
- Immigration Reform and Control Act
- Health Insurance Portability and Accountability Act
Immigration Reform and Control Act
Regulations related to payment for overtime for nursing staff employed by a skilled nursing facility are guided by the ?
- Immigration Reform and Control Act
- Workers Compensation Act
- Medicare Modernization Act
- Fair Labor Standard Act
Fair Labor Standard Act
Which Act is directly related to questions that the administrator or HR representative can ask in an interview with a client?
- Fair Labor Standards Act
- Uniform Service Employment and Reemployment Act
- Civil Rights Act
- Health Insurance Portability and Accountability Act
Civil Rights Act
