Human Resource Management

Question 1

Achievement Test

Answer 1

A selection tool used to measure current knowledge or skills.

Question 2

Adverse Impact

Answer 2

(also known as the ‘‘Four-fifths Rule’’): under the Civil Rights Act of 1964 and its amendments, adverse impact occurs whenever the selection rate for any protected group (racial, ethnic or sexual group) is less than 80% of the rate of selection for the non-protected group.

Question 3

Affirmative Action

Answer 3

review of hiring practices by the federal government for facility conformity to the 1964 Civil Rights Act and its amendments.

Question 4

Americans with Disabilities Act

Answer 4

requires a business to make a reasonable accommodation for a person who has a qualified disability, unless the accommodation would place an undue hardship on the employer.

Question 5

Age Discrimination in Employment Act of 1987 (ADEA)

Answer 5

protects all persons over the age of 40 against job discrimination.

Question 6

Apprenticeship

Answer 6

An on-the-job training technique used in the skilled trades to allow an inexperienced employee to learn the craft from a skilled worker.

Question 7

Aptitude Test

Answer 7

A selection tool used to measure the applicant’s capacity to learn new skills.

Question 8

Behaviorally Anchored Rating Scale (BARS)

Answer 8

A performance appraisal system that uses scales anchored by descriptions of critical incidents to measure behaviors of employees on the job.

Question 9

Bona Fide Occupational Qualification (BFOQ)

Answer 9

A legal exception to discrimination whereby the employer may specify hiring based on gender, age, religion, sex, or national origin.

Question 10

Broadbanding

Answer 10

A compensation system that collapses several salary grades into a few broader categories.

Question 11

Cognitive ability test

Answer 11

A selection test used to measure mental skills.

Question 12

Comparable worht

Answer 12

The equality of jobs per- formed by women and men in terms of the value or worth to the company (though the jobs are different).

Question 13

E-commerce

Answer 13

Conducting business over the Internet.

Question 14

Elder care

Answer 14

Care provided to elderly family members of an employee.

Question 15

Employee assistance program (EAPs)

Answer 15

Services provided to employees to counsel and advise for problems interfering with work performance.

Question 16

Employee involvement groups

Answer 16

Groups of employees who meet to resolve specific problems in the organization.

Question 17

Employee leasing

Answer 17

Hiring employees back through leasing companies to perform their original function.

Question 18

Employment-at-will

Answer 18

The right of an employer and an employee to terminate the employment relationship without reason.

Question 19

Empowerment

Answer 19

Delegating power throughout the organization to encourage employees to make decisions concerning their own work.

Question 20

Equal Employment Opprotunity

Answer 20

The treatment of employees in a fair and impartial way in all aspects of employment.

Question 21

Equity theory

Answer 21

A social comparison motivation theory in which people compare the ratio of their inputs to outputs to the ratio of another person’s inputs to outputs.

Question 22

Ergonomics

Answer 22

The study of the design of equipment in the workplace. Equipment is fit to people to reduce the possibility of injuries.

Question 23

Ethics

Answer 23

Individual beliefs concerning right and wrong.

Question 24

Eustress

Answer 24

Positive stress that propels people to higher levels of performance.

Question 25

Expatriate managers

Answer 25

Managers in multinational corporations sent on international assignments from their home country.

Question 26

Hierarchy of needs

Answer 26

Motivation theory developed by Abraham Maslow to explain the needs that drive people’s behavior

Question 27

Hostile environment

Answer 27

Harassment that results from the creation of an offensive work environment.

Question 28

Interpersonal skills.

Answer 28

Human relations skills

Question 29

Human resource management

Answer 29

The set of activities focused on the effective management and development of the organization’s work force.

Question 30

Human resource planning (HRP)

Answer 30

The process of identifying the future staffing needs of the organization.

Question 31

Human resources

Answer 31

The people of the organization.

Question 32

Human Resource Information System (HRIS)

Answer 32

A computer system designed to aid in the administration and decision-making process of human resource management.

Question 33

Integrity Tests

Answer 33

Paper and pencil tests to measure honesty in the selection process

Question 34

Job Analysis

Answer 34

The process of systematically gathering information concerning the tasks and responsibilities of a job.

Question 35

Job characteristics model

Answer 35

An approach to job design that results in increased performance levels and greater worker motivation.

Question 36

Job description

Answer 36

A document that itemizes the tasks and responsibilities of a job.

Question 37

Job design

Answer 37

A method of structuring jobs to improve worker satisfaction and organizational performance.

Question 38

Job enlargement

Answer 38

A job design technique that expands a job by adding tasks that are on the same responsibility level.

Question 39

Job enrichment

Answer 39

A job design technique that adds tasks on a higher responsibility level to increase job satisfaction.

Question 40

On-the-job training

Answer 40

Training provided in a hands-on approach.

Question 41

Orientation

Answer 41

The socialization process that is used to acquaint employees with the organization.

Question 42

Outplacement

Answer 42

Services offered to help employees who have been terminated find new employment.

Question 43

Outsourcing

Answer 43

Contracting with outside firms to perform nonessential functions for the organization.

Question 44

Part-time employees

Answer 44

Those employees who work fewer than forty hours a week.

Question 45

Pay equity

Answer 45

The perception of employees that their compensation is equal to the worth of their work

Question 46

Pay secrecy

Answer 46

The extent to which an organization keeps individual pay rates a secret.

Question 47

Peer appraisal

Answer 47

Performance appraisals performed by coworkers.

Question 48

Performance appraisal

Answer 48

The formal evaluation of an employee’s work on the job.

Question 49

Point system

Answer 49

A quantitative job evaluation system that uses specific elements of jobs to rate their worth to the organization.

Question 50

Pprogressive discipline

Answer 50

The method of discipline that uses a system of progressively more serious punishments for violations.

Question 51

Protected classes

Answer 51

Women, people with disabilities, minority races, and older people in the work force.

Question 52

Punishment

Answer 52

Unpleasant consequences resulting from specific behaviors.

Question 53

Quid pro quo harassment

Answer 53

Harassment that occurs with an exchange of sexual favors for employment decisions.

Question 54

Realistic job preview (RJP)

Answer 54

A realistic portrayal of a job that includes both its negative and positive aspects.

Question 55

Stress

Answer 55

The emotional and physical wear and tear of life.

Question 56

Structured interview

Answer 56

An interview conducted with job applicants using prepared questions.

Question 57

Succession planning

Answer 57

The process of identifying and tracking potential management candidates.

Question 58

Telecommuting

Answer 58

The use of computer technology to work from home or satellite offices via electronic links to the office.

Question 59

Temporary employees

Answer 59

Workers who are employed for specific periods and who are not permanent employees of the firm..

Question 60

Title VII of the Civil Rights Act

Answer 60

Federal legislation that prohibits discrimination in all employment decisions based on race, religion, color, sex, or national origin.

Question 61

Transfer of training

Answer 61

The application of training material to job performance.

Question 62

Trend analysis

Answer 62

A quantitative forecasting technique used to identify the demand for labor.

Question 63

Unemployment insurance

Answer 63

A required benefit that provides income to employees who are out of work.

Question 64

Simulation training that mirrors actual job conditions.

Answer 64

Vestibule training

Question 65

A team that works together from different geographic locations using electronic links.

Answer 65

Virtual team

Question 66

Organizational programs that emphasize keeping workers healthy.

Answer 66

Wellness program

Question 67

A calculation of the percentage of job candidates from a specific recruitment source who make it to the next stage of the selection process.

Answer 67

Yield ratio