Leadership Chapter 2 Flashcards
What are the 5 key components of the communication process?
- Sender – initiates message
- Message: the information being sent
- Medium/Channel – how the message is sent (e.g., verbal, written, text)
- Receiver – person who gets the message
- Feedback – response that confirms understanding
What is the difference between one-way and two-way communication?
One-way communication: Sender talks, no feedback (e.g., announcements)
Two-way communication: Sender and receiver exchange messages with feedback (e.g., conversations)
Give 2 examples of one-way communication.
- A coach giving a pre-game speech
- An email with no reply expected
Give 2 examples of two-way communication.
- A team meeting with discussion
- A feedback conversation between player and coach
What are 2 problems with one-way communication?
- No confirmation if message was understood
- Receiver can misinterpret the message
What are 4 common barriers to communication in leadership?
- Language/Jargon – using words others don’t understand
- Distractions – noise or multitasking
- Emotions – anger or stress affecting understanding
- Assumptions – guessing instead of clarifying
- L: liba
- D: dies
- E: early
- A: attack
Strategies to overcome communication barriers?
- Use clear, simple language
- Remove distractions and give full attention
- Stay calm and open-minded
- Ask questions and confirm understanding
What are the 3 directions of communication?
- Upward – from team member to
leader (e.g., reporting a problem) - Downward – from leader to team (e.g., giving instructions)
- Lateral – between peers (e.g., teammates planning a play)
What are the 4 conflicts?
- Intrapersonal – within oneself (e.g., self-doubt)
- Interpersonal – between two people (e.g., player vs. coach)
- Intragroup – within one group (e.g., teammates fighting)
- Intergroup – between two different groups (e.g., teams competing)
List 2 causes of group conflict.
- Miscommunication or lack of clarity
- Unequal contribution or effort
Strategies to prevent or resolve group conflict?
- Set clear roles and expectations
- Encourage open communication
- Mediate fairly if problems arise
How does stress increase group conflict?
Stress reduces patience and emotional control, causing misunderstandings, short tempers, or poor decision-making.
What are ways to improve active listening?
- Make eye contact
- Nod or show engagement
- Avoid interrupting
- Summarize what you heard
- Ask follow-up questions
Give 2 personal examples of active listening.
- Listening fully to a teammate’s concern before responding
- Asking your coach for clarification after instructions
How does active listening improve communication and resolve conflict?
It builds trust, prevents misunderstandings, shows respect, and helps find solutions faster.
What does IDEAL stand for in decision-making?
I – Identify the problem
D – Define the possible options
E – Evaluate the pros and cons
A – Act on the best solution
L – Learn from the results
How would you use the IDEAL model for a real decision?
Problem: Choosing which sport to play this season
- Identify: I’m torn between basketball and soccer
- Define: Both have pros and cons
- Evaluate: Soccer is less time-consuming, but I love basketball more
- Act: Choose basketball
- Learn: I’ll assess my experience and time balance after the season
List 3 time management strategies and how to use them.
- Prioritization – Make a to-do list ranked by importance
- Scheduling – Use a planner or calendar for school and practice
- Avoiding Procrastination – Set deadlines and reward yourself for finishing tasks
