Leadership and Management

Question 1

What are the 5 types of power

Answer 1

Reward Power

Coercive Power

Referent Power

Expert Power

Legitimate Power

Question 2

Identify the 5 important concepts in managment

Answer 2

Power

Authority - The right to exercise power

Responsibility - The obligation of an individual who occupies a particular position to perform certain duties, tasks or make certain decisions.

Accountability - The need to explain and justify any failure to fulfill their responsibilities.

Empowerment - Where employees are given automony and responsibility to undertake tasks without being directed at each step by management.

Delegation - The process whereby managers assign part of their authority to a subordinate. Note: Responsibility can never be delegated, the superior is always responsible for the subordinates actions.

Question 3

Identify the 5 important concepts in managment

Answer 3

Power

Authority - The right to exercise power

Responsibility - The obligation of an individual who occupies a particular position to perform certain duties, tasks or make certain decisions.

Accountability - The need to explain and justify any failure to fulfill their responsibilities.

Empowerment - Where employees are given automony and responsibility to undertake tasks without being directed at each step by management.

Delegation - The process whereby managers assign part of their authority to a subordinate. Note: Responsibility can never be delegated, the superior is always responsible for the subordinates actions.

Question 4

What are the 4 key schools of thought for management theory?

Answer 4

Classical

Human Relations

Systems

Contingency

Question 5

Who are the three theorists within the classical school of management theory? and outline their perspectives.

Answer 5

Taylor - Scientific Management -

Fayol -

Weber - Bureaucracy - Specialisation, Hierarchy, Rules, Impersonality, Appointed Officials, Career Officials, Full-time officials.

Question 6

Who are the theorists within the Human Relations school of management theory? and outline their perspectives.

Answer 6

Hierarchy of needs (Maslow)

• Basic / Physiological: Salary
• Safety / Security: Contract, Pension.
• Social / Belonging:
• Ego / Esteem: Job title, position
• Self-interest:

Hygiene Factors / Motivating Factors (Herzberg)
- Hygiene Factors: Avoiding unpleasantness. [Policies and procedures for staff treatment, suitable level and quality of supervision, working conditions, appropriate salary and status, team working]

• Motivating Factors: Encouraging employees to work harder. [ Sense of accomplishment through target setting, recognition, increasing levels of responsibility, career advancement, attraction of the job]