Controlling Performance Pt 1

Question 1

Discipline and Grievance: What are the 8 steps to handling discipline.

Answer 1

Encourage improvement

Act Promptly

Gather the facts

Stay Calm

Be Consistent

Consider each case on its merits

Follow the Disciplinary Procedure

Consider Suspension with Pay

Question 2

Discipline and Grievance: The Statutory Procedures and Code of Practice

Answer 2

The statutory procedure involves the following three steps:

1. A statement in writing of what it is the employee is alleged to have done.
2. A meeting to discuss the situation.
3. The right of appeal.

Question 3

Health and Safety: What are the 7 main features of the Heal and Safety legislation?

Answer 3

Health and Safety at Work Act

Key areas:

1. Provision and maintenance of risk-free plant and systems of work.
2. Ensuring the safety in use, handling, storage, and transport of articles and substances.
3. Provision of information, training, instruction and supervision.
4. Maintenance of a safe workplace.
5. Provision of means of entry and exit.
6. Provision of a safe working environment.
7. Adequate facilities.

Question 4

Health and Safety: Who is responsible for ensuring the organisation is a safe place to work?

Answer 4

A senior member of the organisation should be responsible for implementing the policy and may be supported by safety officers.

Employees also have a basic responsibility in this regard.

Question 5

Discipline and Grievance: What are the 3 methods that can be used for handling disputes without a tribunal?

Answer 5

Arbitration: With arbitration, an independent arbitrator hears the case and delivers a legally binding
decision in favor of one party.

Mediation: With mediation an impartial third party facilitates discussion between the parties and
encourages them to reach a mutually satisfactory conclusion.

Conciliation: This can be used to settle a dispute before it gets to a tribunal hearing. It involves trying to
build a positive relationship between the disputing parties