Leadership Flashcards
1
Q
leadership
A
the are of motivating a group of people towards achieving a common objective
2
Q
informal leader
A
a person who has no formal authority but has the respect of colleagues and some power over them
3
Q
emotional intelligence
A
the ability to understand one’s own emotions, and those of others, to achieve better business performance
4
Q
emotional quotient
A
the level of a person’s emotional intelligence as recorded in a standardised test
