Business Communication Flashcards
effective communication
the exchange of information between people or groups, with feedback
communication methods
the media used to communicate managers
visual communication
conveying information or ideas in forms that can be seen
spoken communication
sending messages by word of mouth between two or more people
written communication
any type of message that makes use of written words
electronic communication
sending messages using media such as computers, email or video conferencing
information overload
the receipt of too much information, preventing important messages being identified and acted upon
formal communication channels
the official communication networks and routes used and within an organisation
one - way communication
messages sent in one direction, from the sender to the receiver, with no feedback expected
two - way communication
communication between two or more people involving the transmission of messages that encourage response and feedback
vertical communication
when people from different levels in a hierarchy communicate with each other
horizontal communication
when people on the same level of hierarchy communicate with each other
communication barriers
reasons why communication fails
informal communication
unofficial channels of communication that exist between informal groups within an organisation
