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NBAA CAM > Leadership > Flashcards

Leadership Flashcards

1
Q

A company’s new aviation department manager is working on finalizing goals for the department. This well-defined mission statement is designed to:

(Reference: Management, 12th edition
Content Area: L2)

  • provide specific direction to all the company’s employees.
  • project corporate sales and bottom line profits.
  • enhance employee motivation and organizational performance.
  • build quality services at cost effective rates.
A

Enhance employee motivation and organizational performance.

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2
Q

Corporate flight department managers are given the task of establishing pilot flight, duty and rest time procedures for their company’s crewmembers. Which of the following organizations would be the BEST source for recommended guidelines?

Reference: NBAA Management Guide
Content Area: L3

A

Flight Safety Foundation (FSF)

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3
Q

According to Maslow, the 5 hierarchy of needs are:

A. survival, self-esteem, total control, rewards, growth
B. psychological, relatedness, growth, belongingness, self-worth
C. physiologic, safety, sense of belonging, ego status, self-actualization
D. happiness, safety, sense of belonging, rewards, self-fulfillment

A 
C.
physiologic
safety
sense of belonging
Esteem (ego status)
self-actualization
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4
Q

An aviation department manager promotes ethical and professional behavior by demonstrating which of the following traits?

(Reference: Business and Corporate Aviation Management, by John Sheehan. McGraw-Hill, 2013
Content Area: L3)

  • Sound aviation management
  • Effective leadership
  • Communication
  • Practical business administration
A

Effective leadership

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5
Q

In an aviation department that has recently experienced a decrease in morale and interpersonal effectiveness, how would a newly-hired aviation department manager begin to rebuild team trust?

(Reference: The Leadership Challenge, 6th edition
Content Area: L3)

  • Assign all employees administrative duties and projects
  • Describe personal aspirations and hopes for the team
  • Ask all employees to share their feelings with each other
  • Implement a flexible work schedule for the team
A

Describe personal aspirations and hopes for the team

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6
Q

_____________ is the foundation of leadership.

A

Credibility

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7
Q

What should managers use to maximize efficiency performance?

A

Apply just culture to support feedback from unsafe acts in order to improve safety

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8
Q

Which of the following BEST describes the corporate vision?

(Reference: The Leadership Challenge, 6th edition
Content Area: L1)

A

A realistic, credible and attractive future for an organization

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9
Q

Which of the following is an example of an Aviation Department Tactical Goal?

(Reference: Management, 12th edition
Content Area: L2)

  • Provide monthly aircraft utilization reports
  • Respond to client’s questions within two hours
  • Decrease operating expenses by 10 percent this fiscal year
  • Obtain a 12 percent rate of return for investors
A

Provide monthly aircraft utilization reports

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10
Q

What is the best approach for the aviation manager to provide feedback?

A

Grade performance not the individual

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11
Q

A manager that is responsible to perform several different functions is a

A

General manager

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12
Q

Which of the following is a strategic plan for the aviation department?

( Reference: Business and Corporate Aviation Management, P.48, by John Sheehan. McGraw-Hill, 2013
Content Area: L1 )

  • Fuel purchase plan
  • Annual training plan
  • Air transportation analysis
  • Equipment purchase analysis
A

Air transportation analysis

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13
Q

Specific, measurable, and timely are components of developing:

A

Goals

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14
Q

The aviation department is undergoing a major restructuring, and employee buy-in is required. To ensure an efficient and productive meeting, the MOST important tool for the manager to use is:

( Reference: Management, 12th edition
Content Area: L3 )

  • detailed minutes.
  • starting on-time.
  • a detailed agenda.
  • advanced preparation.
A

Advanced preparation.

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15
Q

Which of the following is a properly written department goal?

( Reference: Occupational Safety & Health for Technologists, Engineers, & Managers, 8th Edition
Content Area: L2 )

  • To be a safe and more efficient department next year
  • To meet all regulatory requirements within the coming year
  • To reduce the number of service complaints by 10 percent within one year
  • To reduce the department budget by $100,000
A

To reduce the number of service complaints by 10 percent (Quantifiable) within one year (Time target)

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16
Q

What type of statement advocates the flight department’s essential BELIEF and foundational PURPOSE?

A. Mission
B. Vision
C. Values
D. Goals

A

Mission

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17
Q

Inspiration, sense of direction, counseling, and a role model are what separate a ________ from a ___________.

(Business & Corporate Aviation Management, P. 219)

A

leader, manager

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18
Q

The aviation department has completed a week-long schedule that could only have been accomplished through a team effort. In rewarding the department for a job well done, the aviation department manager should consider that:

( Reference: Contemporary Business, 16th edition
Content Area: L3 )

  • the chosen reward does not have to follow the accepted company guidelines.
  • the best incentive systems are monetary in nature.
  • incentive systems can work if they specifically encourage teamwork.
  • the department does not need to be recognized since this is the job they were hired to do.
A

incentive systems can work if they specifically encourage teamwork.

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19
Q

A thorough understanding of the various styles of leadership allows one to:

Reference: Business and Corporate Aviation Management, by John Sheehan. McGraw-Hill, 2013
Content Area: L3

A

build a more effective team

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20
Q

Strategic, tactical and operational would be a part of the hierarchy of:

A

goals

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21
Q

If a goal established for an employee is unrealistic and beyond their capabilities, it could:

( Reference: Management, 12th edition
Content Area: L2 )

A

lead to employee failure and a decrease in employee morale.

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22
Q

Obtaining CAM certification status indicates the aviation department manager has achieved the highest level of corporate aviation recognition. To uphold the professional principles, which the CAM embodies, the aspiring professional should:

( Reference: NBAA CAM Candidate Information Handbook
Content Area: L3 )

A

strive to enhance the safety, security, efficiency and acceptance of business aviation worldwide.

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23
Q

Enlisting others in a common vision is a commandment under which of the Leadership practice?

A

Inspire a shared vision

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24
Q

What are the five CAM domains of concentration?

A
  1. Business Management
  2. Operations
  3. Maintenance/Facilities
  4. Leadership
  5. HR
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25
Q

Someone who delegates authority to others, encourages participation and relies on expert and referent power to influence subordinates is a(n):

( Reference: Management, 12th edition
Content Area: L3 )

A

democratic leader.

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26
Q

Which of the following describes how an aviation department manager would facilitate uniform participation when facilitating a meeting with an employee team?

( Reference: Management, 12th edition
Content Area: L3 )

A

Directly ask the non-participating team members what they are thinking in order to draw out their ideas

27
Q

When an aviation department manager uses dialogue to settle a disagreement between groups, the manager is seeking:

( Reference: Management, 12th edition
Content Area: L3 )

A

solutions to transform mindsets.

28
Q

An essential tool in communicating within organizations is:

( Reference: Management, 12th edition
Content Area: L3 )

A

active listening.

29
Q

The director of aviation for a flight department decided on which international handler the company will use before asking the other members of the flight department. This is an example of an:

A

Autocratic leader

30
Q

An appropriate component of the aviation department mission statement is the ability to provide a transportation option which:

( Reference: NBAA Management Guide
Content Area: L1 )

A

is safe, convenient and efficient.

31
Q

An atmosphere of trust in which people are encouraged, even rewarded for providing essential safety related info, but in which they are also clear about where the line must be drawn between acceptable and unacceptable behavior, is an example of:

A

Just culture

32
Q

An aviation department manager wants to motivate employees to accomplish an ambitious and demanding schedule. Which of the following leadership behaviors uses intrinsic motivation to “bring out the best” in employees’ performances?

( Reference: The Leadership Challenge, 6th edition
Content Area: L3 )

A

Appealing to employee sense of purpose and ability to serve others

33
Q

___________ is often considered the most effective style of management and is recommended for leaders because organization members work together to accomplish tasks:

A

Team management

34
Q

People will take ownership of their contributions to a team when:

A

they feel empowered and appreciated

35
Q

Which of the following is an illustration of the “contingency view” of problem solving?

( Reference: Management, 12th edition
Content Area: L3 )

A

Common problems use similar solutions

36
Q

Which of the following is the MOST effective tactic to create unity between disagreeing participants in a business meeting?

(Reference: Management, 12th edition
Content Area: L3)

A

Each side explains its assumptions and reasons leading to consensus

37
Q

The biggest difference between an annual operational budget and a capital budget is:

A

capital items need more justification

38
Q

What type of statement advocates the flight department’s essential belief and foundational purpose?

A

Mission

39
Q

All of the following are examples of flight department safety goals except:

A

Implementation of an SMS to a flight department

40
Q

Which are the 4 parts of Management

A

Planning
Organizing
Leading
Controlling

41
Q

Management is defined as:

A

Attaining organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources

42
Q

Which leadership level is defined as “A Highly capable individual who makes productive contributions”

A. L1
B. L2
C. L3
D. L4

A

A. L1

43
Q

Leadership is defined as:

A

The ability to direct or inspire people to attain certain goals

44
Q

The three motivational theory models are:

A 
Content Based (needs)
Process Based (behaviors)
Reinforcement Based (social cues)
45
Q

Maslow’s Hierarchy fits under which motivational theory model

A

Content Based

46
Q

Process-based motivation theories include

A

Goal-setting theory
Equity theory
Expectancy theory

47
Q

Reinforcement-based motivation theories include

A

Direct Reinforcement

Social Learning

48
Q

Define Just Culture

A

An atmosphere of trust in which people are encouraged to provide essential safety-related information, which draws a clear line between acceptable and unacceptable behaviors.

(Business & Corporate Aviation Management, P 305)

49
Q

Programmed Decisions

management, P.276

A

answer recurring or similar problems which can be answered with a similar or recurrent set of solutions

50
Q

Nonprogrammed Decisions

management, P.276

A

answer unique, poorly defined or unstructured situations which can have important consequences for the organization

51
Q

What are the four variables to decision making

management, P.276

A

Certainty
Risk
Uncertainty
Ambiguity

52
Q

Certainty is

A

A situation in which all the information is fully available

53
Q

Risk means

A

a decision has clear GOALS and good INFORMATION, but the outcomes are subject to chance

54
Q

Uncertainty indicates

A

clear goals but incomplete information

55
Q

Ambiguity is

A

the lack of clear goals or problems to be solved, unavailable information and difficult to define alternatives and outcomes

56
Q

The object of management is:

Business and Corporate Aviation MAnagement, P.195

A

to accomplish objectives in a productive and efficient manner

57
Q

Leadership is

Business and Corporate Aviation Management P.156

A

Successfully direct and channel the efforts of assigned personnel to form an effective and efficient team

58
Q

A Leader is

Business and Corporate Aviation Management P.162

A

A person with the foresight, vision, and responsibility to carry out the vision

59
Q

Define Corporate Social Responsibility (CSR)

(Management, P150)

A

management’s obligation to make choices and take actions that will contribute to the welfare and interests of society, not just the organization

60
Q

______ is defined as management’s obligation to make choices and take actions that will contribute to the welfare and interests of society, not just the organization

A

Corporate Social Responsibility (CSR)

Management, P150

61
Q

The 3 levels of Personal Moral Development are:

management, p.148

A

L1. Preconventional (Self-interest)
L2. Conventional (Lives up to social expectations)
L3. Postconventional (Lives up to internal values)

62
Q

What is Groupthink and how does it affect Decision Making

management, P 292

A

Groupthink refers to the tendency of people in groups to suppress contrary opinions. The desire for harmony outweighs concerns over decision quality.

63
Q

The CAM Values that spell S.E.R.V.I.C.E.S. stand for:

A 
Safety
Efficiency
Relevance
Vision
Integrity
Commitment
Excellence
Security

NBAA CAM (6 decks)

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