Human Resources

Question 1

The most effective exit interview is:

Answer 1

Online

Question 2

According to PRIA ________________ operators are required to submit specific past employee records upon request?

Answer 2

Within 30 days Part 91 and 135

Question 3

You hire a female pilot and then later find out she was 2 months pregnant at her start date. Legally you are allowed to:

(HR7)

Answer 3

Deny her FMLA benefits - Need to be with company 1 year to qualify for FMLA

Question 4

With _________, incentives are aligned with the behaviors needed to help the organization achieve its strategic goals.

Answer 4

Pay-for-performance

Question 5

Small Flight Departments consisting of 10 employees or less are required to participate in the following federal program:

Answer 5

HIPAA - Health Insurance Portability and Accountability Act

Question 6

When can a crew member be permitted to perform his/her duties after donating blood?

Answer 6

72 hours

Question 7

General guidelines say that an employee should give the following timeline when resigning from a position:

Answer 7

The same number of weeks as they have vacation

Question 8

A contract pilot has signed an “Agent” agreement with an aircraft operator. How would you qualify this pilot?

Answer 8

The contractor is subject to state and federal income taxes

Question 9

Weather, weather radar and storm scope recurrent training should be conducted every:

(Reference: NBAA Management Guide
Content Area: HR2)

Answer 9

Two years.

Question 10

Purpose of FLSA (Fair Labor Standards Act) is to establish minimum labor standards on a national level and to eliminate ___ and____.

Answer 10

Low Wages and Long working hours

Also requires minimum rates of pay and overtime for most employees.

Question 11

Which is/are not factors determining # of Pilots?

Answer 11

Number of on-call days

Question 12

The following does not qualify as a Disability under ADA ( Americans with Disabilities Act):

Answer 12

A man who can’t read (it is in his power to change/improve)

Question 13

Basic factors that should serve as general guidelines for maintenance personnel staffing are:

Answer 13

Type and number of aircraft
Home base location
Flight route structure
Utilization rate by hours flown
Proximity to overhaul and repair facilities
Supply point for spares

Question 14

If the Aviation Department Manager must provide feedback on an employee’s marginal performance, the BEST approach is to:

(Reference: The Leadership Challenge, 6th edition
Content Area: HR4)

Answer 14

focus on the employee’s performance, not the person.

Question 15

Which section in the Federal Aviation Regulations can you find the minimum training and testing requirements for operations conducted under Part 135?

Answer 15

PART 61—CERTIFICATION: PILOTS, FLIGHT INSTRUCTORS, AND GROUND INSTRUCTORS

Question 16

____ is the statute prohibiting gender discrimination in compensation.

Answer 16

Equal Pay Act

Question 17

How maintenance technicians are required for a flight department with six planes averaging 350 hours per plane, based on 1 hour of flight equals 4 hours of maintenance:

(NBAA Management Guide, Page 31)

Answer 17

5 (1,577 maintenance hours a year per

person constant)

Question 18

Created by the Civil Rights Act of 1964, this commission initiates investigations in response to complaints concerning discrimination

Answer 18

Equal Employment Opportunity Commission

Question 19

“A candidate must have at least a bachelor’s degree, and must be able to lift at least 50 lbs.” would be considered:

Answer 19

Job specification

Question 20

FAA Advisory Circular 120-68F is guidance related to:

Answer 20

Pilot Records Improvement Act (PRIA)

Question 21

On a recurring basis, dispatch is unable to crew aircraft due to extended long flight duty delays. To BEST address this issue, the aviation department manager should:

( Reference: NBAA Management Guide
Content Area: HR1 )

Answer 21

Re-evaluate the pilot-to-aircraft staffing ratio to determine whether additional staffing is required.

Question 22

What is the MINIMUM number of flight attendants required on an aircraft CARRYING more than 19 but fewer than 51 passengers under FAR Part 91?

( Reference: 14 CFR FAR 91.533
Content Area: HR )

Answer 22

One

Question 23

An individual that contributes talent, skills and knowledge would be which level of leadership?

Answer 23

L1

Question 24

Which of the following statements BEST explains the recommended ground and flight high altitude training for business aviation flight crewmembers?

(Reference: FAA AC 61-107b
Content Area: HR2 )

Answer 24

Crewmember training should be included with initial or transition training for aircraft with ceilings above 25,000 feet MSL

Question 25

Initial, recurrent, and other training should be provided to:

Answer 25

All aviation department personnel

Question 26

An aviation department recently acquired a FAR Part 25 certificated airplane. The decision has been made to hire a first officer. That individual MUST have at least: ( Reference: FAR Part 61.55 Content Area: HR1 )

Answer 26

commercial pilot certificate with an instrument rating and a 61.55 endorsement.

Question 27

A drug testing program is required for operations that are certified under Part 121 and ____?

Answer 27

135

Question 28

The Family and Medical Leave Act of 1992 (FMLA) requires employers of 50 or more employees to provide how many weeks of job-protected leave to eligible employees in order to care for employee's child after birth?

Answer 28

12 *also includes Care for a seriously ill parent, child, spouse (not in-laws) Recover from a serious illness Bond with a new child(birth, adoption, foster care) Handle issue relating to a family member’s military service

Question 29

An aviation department manager suspects an employee periodically violates the company/departmental alcohol consumption policy. The MOST appropriate action for the manager to take would be to: (Reference: NBAA Management Guide Content Area: HR7)

Answer 29

consult appropriate company policy for specific guidance.

Question 30

What is the most serious part of a flight crew fatigue problem?

Answer 30

Psychological component that causes the person to remain unaware of the problem or to deny its significance

Question 31

Your employee asks to take FMLA (Family and Medical Leave Act). Which is the scenario that qualifies?

Answer 31

She is adopting a child.

Question 32

One of the newest ways of gauging whether a candidate is right for the company is by checking

Answer 32

Social networking sites

Question 33

Which is NOT the best source of information covering business aviation compensation?

Answer 33

Culpepper Survey

Question 34

True or False - Initial, recurrent and other training should be made available to, and required of, all aviation department personnel.

Answer 34

True

Question 35

Loss of Medical for a pilot can be difficult for the individual and the department. The following are all reasons a pilot would lose his/her medical, except:

Answer 35

An AME discovering he/she took amphetamines as a child for ADD

Question 36

A former maintenance technician is hired to perform cleaning and refueling operations on the ramp and given the job title of Ramp Manager. They are classified as exempt from overtime pay. Is this classification correct? ( Reference: Employer’s Legal Handbook, 12th edition Content Area: HR5 )

Answer 36

No, the job title alone does not determine whether the employee is exempt

Question 37

Which of the following BEST defines the files that should be coordinated with company Human Resource personnel for location and content?

Answer 37

Application for employment, performance evaluations, letters of recommendations, copies of awards and recognition

Question 38

Which of the following factors should be considered when deciding the number of pilots required for a company’s operation.

Answer 38

1. Number of aircraft operated 2. Training policies 3. Number of overnight trips RONs 4. *ALL OF THE ABOVE*

Question 39

A crewmember reports for duty at 0430 for a schedule involving multiple legs into high-density airports. In this situation, what should be done to ensure a safe operation? ( Reference: NBAA Management Guide Content Area: HR8 )

Answer 39

Reduce the length of the duty day

Question 40

When a company provides compensation to its employees based on the skill level required in their positions, the company is utilizing what type of wage and salary system? ( Reference: Management, 12th edition Content Area: HR5 )

Answer 40

Competency-based pay

Question 41

An example of a physiological need is:

Answer 41

salary

Question 42

Personal evaluations work best when they use:

Answer 42

objective, quantifiable measures to evaluate performance

Question 43

A pilot in an aviation department may need a permanent cardiac pacemaker implantation. The aviation department requires a first-class airman medical certificate. When the pilot asks about continued employment, what is the BEST reply for the aviation department manager? ( Reference: FAR/AIM, 8-1-1a.2 Content Area: HR8 )

Answer 43

Refer the pilot to an Aviation Medical Examiner (AME) to determine eligibility

Question 44

During an employment interview of a potential candidate, an interviewer asks questions related to the candidate’s family plans and whether her spouse approved her taking the job. What is the proper action by the company conducting the interview? ( Reference: Employer’s Legal Handbook, 12th edition Content Area: HR3 )

Answer 44

The applicant should be advised not to answer the questions

Question 45

Which of the following subjects should be emphasized in a maintenance training/recurrent training plan? ( Reference: NBAA Management Guide Content Area: HR2 )

Answer 45

Line diagnostics and maintenance skills

Question 46

Under the provisions of the Pilot Records Improvement Act of 1996 (PRIA), an air carrier or other person who has employed an individual as a pilot of a civil or public aircraft at any time during the past:

Answer 46

five years has 30 days to provide the appropriate records to the prospective employer.

Question 47

According to the Equity Theory, if a maintenance technician finds out he is making greater pay than his fellow maintenance tech doing the same exact work, he will: (HR5, Management Guide by Daft)

Answer 47

Feel the need to work harder or get more education * Ratio of inputs to outcomes. * Inequity can work in both directions

Question 48

Which of the following BEST describes a category within a Performance Evaluation Sheet?

Answer 48

--->> Leadership

Question 49

A member of the flight department is an International Ops expert. While attending an NBAA event during Covid, all the speakers are unable to be present at the Europe session. She gets asked if she could fill in. The correct way to handle this is:

Answer 49

Agree, but insist on getting approval from her Flight Department Manager before participating.

Question 50

Which data variables are correlated in the top compensation salary resources?

Answer 50

Position, weight class of aircraft, region

Question 51

If a pilot’s symptoms from a minor illness are under adequate control with medication, the medication itself: ( Reference: FAR/AIM, 8-1-1a.2 Content Area: HR8 )

Answer 51

may decrease pilot performance.

Question 52

In casual conversation, one of the aviation department’s pilots mentions that they have been diagnosed as HIV-positive. Since the employee volunteered the information: ( Reference: Employer’s Legal Handbook, 12th edition Content Area: HR7 ) Page 192

Answer 52

The aviation department manager is required to maintain the confidentiality of the information

Question 53

____ is a systematic process of gathering and interpreting information about the essential duties. Daft Page 411

Answer 53

A job analysis

Question 54

In ____, a manager shows a new employee how to perform job duties.

Answer 54

On-the-job training

Question 55

What guidelines should the aviation manager consider when hiring temporary flight crews as a scheduling option during heavy company travel times? ( Content Area: HR1 ) (Business&Corporate Aviation Management P.242)

Answer 55

The crewmember should meet the same experience and proficiency requirements as full-time pilots and be familiar with flight department SOPs

Question 56

A FAR Part 135 employer must request and receive records from anyone who has employed an applicant for a pilot position for what past length of time?

Answer 56

5 Years

Question 57

One of the primary duties of the Chief Pilot is?

Answer 57

Instructing flight crews in the use of the standard operating procedures SOP manual

Question 58

_______________ Refers to the design and application of formal systems to ensure the effective and efficient use of human talent and accomplish organizational goals (Management, P.400)

Answer 58

Human Resource Management (HRM)

Question 59

Human Resource Management includes activities undertaken to: (Management, P.400)

Answer 59

attract, select, develop and maintain an effective workforce

Question 60

Human Capital refers to | Management, P.400

Answer 60

the economic value of the combined knowledge, experience, skills, and capabilities of employees.

Question 61

Which of the following training should be completed annually? (HR2) 1. CRM (crew resource mgmt.) / TEM (Threat & error mgmt. training) 2. Weather and weather avoidance training (NexRad and/or stormscope procedures) 3. Safety Mgmt Systems Training (SMS) 4. International procedures training

Answer 61

Safety Mgmt Systems Training (SMS)

Question 62

When can a crew member be permitted to perform his/her duties after donating blood? (NBAA Management Guide)

Answer 62

72 hours

Question 63

When using an independent contractor, it is important that: | HR7

Answer 63

the contractor should provide their own supplies, tools, etc to complete the job

Question 64

The following facts about fatigue are true, except: Content Area: HR8 1. Fatigue can linger for up to 16 hours 2. Fatigue involves brain electrical activity 3. Fatigue decreases mental performance 4. Fatigue can be corrected with a good, overnight sleep

Answer 64

Fatigue can be corrected with a good, overnight sleep

Question 65

ICAO and regulatory authorities around the world recommend the use of ___________ as a framework for fatigue management. Content Area: HR8 FOM/Flight Operations Manual CDC Guidelines SMS FAR/AIM

Answer 65

SMS

Question 66

Duty time limits listed in the FAR’s for a Part 91 operation are: Content Area: HR7 1. 10 hours flight time in a 24-hour period, with 14 hours rest. 2. 10 hours rest in a 24-hour period, with 14-hour duty time. 3. Max 12 hours flight time in a 24-hour period, with at least 12 hours rest after. 4. No duty time limits

Answer 66

No duty time limits

Question 67

The most common form of corporate training is: | Content Area: HR2

Answer 67

On-the-job training

Question 68

If _____ percent or more of the regular passenger seating capacity of the aircraft on that flight is used for business reasons, then any remaining seats used by employees, spouses and children traveling for nonbusiness reasons can be considered to have a valuation of zero. This does not include the following seats: 1. 2.

Answer 68

50% 1. Flight Crew Seats 2. Any seats which cannot be used for take off and landing

Question 69

Which passenger will not have imputed income as a control employee Content Area: HR5 1. A former control employee who makes $75,000/year 2. A former employee who retired 6 years ago at 51 3. An employee that owns 5% of the company 4. An former control employee who retired 2 years ago at 58

Answer 69

A former employee who retired 6 years ago at 51 A control employee also may be a former control employee who performed one of the following actions: • Left the company within the past three years • Left the company after reaching age 55 • Had compensation that was not less than $50,000

Question 70

A control employee also may be a former control employee who performed one of the following actions: • Left the company within the past _____ years • Left the company after reaching age _______ • Had compensation that was not less than $_______

Answer 70

* 3 * 55 * 50,000

Question 71

Control Employees - A control employee is defined as: • A board- or shareholder-appointed, confirmed, or elected _____ of the employer, limited to ____ percent of all employees or ____ employees (whichever is less), not including an employee whose compensation is less than $50,000 • An employee whose compensation, as reported on the employee’s W-2 Form for the ____________, equals or exceeds the compensation of the top ____ percent of the most highly paid employees, limited to a maximum of ____ employees, but does not include an employee whose compensation is less than $50,000 • An employee who owns a ____ percent or greater equity, capital or profit interest in the employer • A person who is a ______ of the employer

Answer 71

* Officer, 1%, 10 employees * prior calendar year, 1%, 50 employees * 5% equity * Director

Question 72

The constants used to calculate staffing level for maintenance are: * ____ hours of maintenance per flight hour * ____ hours per year per AME * Rounded _____

Answer 72

* 4 hours * 1,577 hours/year * Rounded according to standard math (Up or down)

Question 73

Title VII (Civil Rights Act of 1964) prohibits employment _________ based on race, color, religion, sex and national origin. It applies to your business if you employ _________ people.

Answer 73

* discrimination | * 15 or more

Question 74

The Civil Rights Act of 1991 was enacted to amend parts of ______ (Civil Rights Act of 1964) and applies to _________ .

Answer 74

* Title VII | * all employers

Question 75

What is an Affirmative Action Plan

Answer 75

A means of trying to undo the effects of past illegal discrimination and to restore equal opportunity for groups that have faced discrimination.

Question 76

Under which Part 91 agreement are employees allowed to reimburse their employer for personal flights? ( HR5) * Interchange agreement * Time-share Agreement * Fractional flights * Charter Method

Answer 76

• Time-share Agreement

Question 77

The FAA generally prohibits aircraft operators from seeking reimbursements for the costs associated with flights conducted under 14 CFR Part 91 except the following 3 provisions: (HR5, NBAA Management Guide)

Answer 77

* Time-share Agreement * Demonstration Flight * Chargebacks for trips that are within the scope of and incidental to the business of the company

Question 78

An employee performance appraisal process that uses multiple raters, including self-ratings, is called a: (Reference: Management, 12th edition Content Area: HR6) * behaviorally anchored rating scale. * performance improvement plan. * performance review ranking system. * 360-degree feedback.

Answer 78

• 360-degree feedback.

Question 79

The FMLA (Family Medical Leave Act) rule of thumb is

Answer 79

12/12/50 * Must have been employed for 12 months * Grants 12 weeks of unpaid, job-protected leave * Applies to companies with 50 or more employees

Question 80

Title VII (Civil Rights Act of 1964) applies to:

Answer 80

* Companies with 15 or more employees * Job ads, hiring, employment, reviews, and post employment * Discrimination based on race, color, religion, sex or national origin

Question 81

The IRS determines employee vs contractor status the following three categories:

Answer 81

* Behavioral Control * Financial Control * Relationship

Question 82

Part ___,Part ___, Part ____, and 91.147 ____ operators must have a drug testing program for safety sensitive positions, as defined in 120.105 and 120.215. These programs include _____, _____, ____ and ______ for five specific drugs. Such a program is not required by ______.

Answer 82

* 121, 135, 91k, Sight Seeing * Pre-employment, random, periodic, for cause * Part 91 (except 91k and sight seeing)

Question 83

Wait time after: _____ Blood Donation _____ Scuba Diving

Answer 83

* 72h | * 24h

Question 84

Duty day is defined as:

Answer 84

The duty day begins when the crew enters company premises and ends when the crew leaves the premises.

Question 85

As a rule of thumb, the average human body takes approximately _____ per ______ hours of time zones crossed to adjust its circadian rhythms to the local time zone.

Answer 85

24 hours per 2 hours

Question 86

What are the constant numbers for pilot staffing * _____ Per flight hour * _____ Days a year * _____ Hours per year * Rounded ______

Answer 86

* 3h Duty/ 1h flight * 219 days a year * 1,752h per year (219x8) * Rounded UP

Question 87

An employee is claiming a reduced valuation rate due to a Bona Fide Business-Oriented security concern. According to the IRS, the employer's responsibilities and valid concerns would be:

Answer 87

To provide a 24h-based overall security program with respect to the employee involved. * Death threats * Threats of kidnapping or serious bodily harm * A history of violent terrorist activity in the relevant geographic area

Question 88

_______ _______ is a clear and concise summary of the specific tasks, duties, and responsibilities of a job. Daft page 411

Answer 88

Job Description