Law And The Consumer

Question 0

What is a contract?

Answer 0

An agreement

Question 1

When you make a purchase what do you also make with the salesman?

Answer 1

A contract

Question 2

What does the Sale of Goods Act 1979 state?

Answer 2

That anything you buy should be-

• of satisfactory quality
• fit for the purpose
• as described

Question 3

If something goes wrong what are you entitled to?

Answer 3

• a full refund
• a reasonable amount of damages or compensation
• a repair or replacement

Question 4

You have no grounds of complaint if you?

Answer 4

• were told about the fault before purchasing
• examined the product and should’ve seen the fault
• made a mistake when buying
• simply changed your mind

Question 5

Why shouldn’t a shop have a “No Refunds” sign?

Answer 5

It’s against the law

Question 6

When complaining you should-

Answer 6

• contact the company ASAP
• ask to speak to the manager
• explain clearly what the problem is
• keep all letters/receipts
• be assertive not aggressive
• IF you haven’t gotten anywhere put your complaint in writing

Question 7

When complaining you shouldn’t-

Answer 7

• leave it too long before complaining

- bee fooled be excuses like “it’s the manufacturers problem” or “you’re past our 28 day limit for complaints”

Question 8

If complaining doesn’t work what are the two organisations we can turn to?

Answer 8

Citizens Advice Bureau

Consumer Advice Centre

Question 9

What are the four main problems the CAC can help you with?

Answer 9

1) consumer rights
2) faulty goods
3) shopping complaints
4) holiday complaints

Question 10

What are the three main roles the CAC have?

Answer 10

1) following up our complaint
2) advising you of your rights
3) helping you with Small Claims Court Process

Question 11

What can the CAB help you with?

Answer 11

• debt
• consumer issues
• housing problems
• discrimination