Land Emergencies

Question 1

What are the cabin crew actions in the alert phase?

Answer 1

Unfasten harness and move to designated exit/s whilst maintaining control of the passengers by using the command “Remain Seated”.

• Assess internal and external conditions and be ready to act immediately in response to any further PA.
• Communicate non-normal conditions to the Flight Deck

–Cabin Crew must communicate (by interphone) any escalating or life-threatening situations to the Flight Crew as soon as possible. Only one communication attempt should
be made to the Flight Deck as essential Flight Deck duties may preclude the call.

• Control Cabin – keep passengers seated and calm.
• Await Flight Crew Instructions – The Flight Crew’s assessment of the situation may take time and an evacuation may not always be necessary.

Question 2

What actions must crew carry out once a precautionary disembarkation has been completed?

Answer 2

Once all passengers have disembarked, Cabin Crew are to check the aircraft and communicate areas cleared to Flight Crew prior to disembarking the aircraft.

• Assist passengers away from aircraft.
• Marshall passengers to a safe location clear of active runway or taxiway (grassed area, perimeter fence or adjacent terminal building).
• Determine Persons Onboard (POB) and conduct head count.
• Strictly enforce no smoking and mobile phones to remain switched off.
• Locate special needs passengers including unaccompanied minors.
• Await emergency services or company transport, report all relevant information (POB, special needs passengers, NOTOC information, etc.) to Fire Commander/Police or Airline Customer Service agent.

Question 3

What must crew do once passengers have evacuated?

Answer 3

Check for pax
• Seats and between seats
• Galley
• Toilet
• Flight Deck
• Any open overhead lockers (if lockers are closed then a check is not required)

Teamwork and communication between Flight and Cabin Crew is essential during area checks

Crew should take emergency equipment as appropriate to
the situation;
• Render assistance until cabin clear or can no longer be
occupied;
• Cabin Crew are to check the aircraft and communicate areas
cleared to Flight Crew; and
• Evacuate via the nearest available exit.

Assist passengers away from aircraft, to a safe area. Assemble passengers in one group, upwind of the aircraft.
• Conduct a headcount;
• Administer First Aid and treat injured; and
Ensure no smoking and use of mobile phones.