Labwork - Dirty Dozen Matching Flashcards
-when performing aircraft maintenance can result in a faulty repair that can have catastrophic results
-Technicians must be sure to use the latest applicable data and follow each step of the procedure as outlined.
They must also be aware that differences exist in the design and maintenance procedures on different aircraft.
-It is important for technicians to obtain training on different types of aircraft.
-When in doubt, a technician with experience on the aircraft should be consulted.
lack of knowledge
-can be mental or physical in nature
-A good practice is to go back three steps in the work procedure when one is ____________ and resume the job from that point.
-Use of a detailed step-by-step written procedure and signing off each step only after it is completed also helps.
Distractions
-may also contribute to errors in aircraft maintenance.
-Sharing of knowledge between technicians, coordinating maintenance functions, turning work over from shift to shift, and working with flight personnel to troubleshoot and test aircraft are all are executed better in an atmosphere of teamwork.
-Often associated with improved safety in the workplace, __________ involves everyone understanding and agreeing on actions to be taken.
lack of teamwork
-is a major human factor that has contributed to many maintenance errors resulting in accidents
-The best remedy for __________ is to get enough sleep on a regular basis.
-The technician must be aware of the amount and quality of sleep obtained.
-Caution or time off is justified when too little sleep has occurred and errors are probable during maintenance.
Fatigue
-can interfere with one’s ability to complete a task because there is a lack of supply and support
-When the proper __________ are available for the task at hand, there is a much higher probability that maintenance will do a better, more efficient job and higher likelihood that the job will be done correctly the first time.
-Organizations must learn to use all of the ________ that are available and, if the correct _________ are not available, make the necessary arrangements to get them in a timely manner.
lack of resources
-aviation maintenance task require individuals to perform in an environment with constant __________ to do things better and faster without making mistakes and letting things fall through the cracks.
-In an effort to combat self-induced ___________, technicians should ask for help if they feel overwhelmed and under a time constraint to get a repair fixed.
-Another method is to have someone check the repair thoroughly to ensure that all maintenance tasks were completed correctly.
Pressure
-___________is the ability to express your feelings, opinions, beliefs, and needs in a positive, productive manner and should not be confused with being aggressive.
-When being assertive with co-workers or management, deal with one issue at a time rather than trying to tackle a number of problems at once.
-It is also important to have documentation and facts to back up your argument, which can give people a visual account of what you are trying to explain.
lack of assertiveness
-aviation maintenance is a stressful task due to many factors
-People cope with ___________ in many different ways.
Specialists say that the first step is to identify stressors and the symptoms that occur after exposure to those stressors.
-Other recommendations involve development or maintenance of a healthy lifestyle with adequate rest and exercise, a healthy diet, limited consumption of alcoholic drinks, and avoidance of tobacco products.
Stress
-defined as a failure to recognize all the consequences of an action or lack of foresight
-Each time a task is completed it must be treated as if it were the first time.
lack of awareness
-short for “normal” or the way things are normally done.
-Any behavior commonly accepted by the group, whether as a standard operating procedure (SOP) or not, can be a norm.
-Supervisors need to ensure that everyone adheres to the same standards and not tolerate unsafe norms.
-AMTs should pride themselves on following procedure, rather than unsafe norms that may have been adopted as regular practice.
norms
-a key human factor that can result in suboptimal, incorrect, or faulty maintenance.
-The approved steps of a maintenance procedure must be signed off by the technician doing the work as it is performed.
-Continuing a job that has been started by someone else should only occur after a face-to-face meeting of technicians.
-The applicable paperwork should be reviewed, the completed work discussed, and attention for the next step should be drawn.
-Absence of either a written or oral turnover serves as warning that an error could occur.
lack of communication
-a human factor in aviation maintenance that typically develops over time
-To combat ____________, a technician must train oneself to expect to find the fault that created the inspection item in the first place.
-He or she must stay mentally engaged in the task being performed.
-All inspection items must be treated with equal importance, and it must never be assumed that an item is acceptable when it has not been inspected.
-A technician should never sign for any work that has not been performed.
Complacency
