l2

Question 1

guides its mission, vision, and daily operations. defines the core
values and principles that underpin all aspects of patient care, staff interaction, and organizational behavior.

Answer 1

philosophy

Question 2

Place the patient at the center of all
decision-making.

Answer 2

Patient-Centered Care

Question 3

Maintain the highest ethical standards in
all interactions.

Answer 3

Ethical Conduct

Question 4

Strive for excellence in all aspects of care

Answer 4

Quality and Safety

Question 5

Contribute to the well-being of the surrounding
community.

Answer 5

Community Engagement

Question 6

outlines its aspirations for the
future

Answer 6

vision

Question 7

defines its purpose and
how it aims to achieve its vision.

Answer 7

mission

Question 8

serve as guiding principles for all
stakeholders.

Answer 8

vision and mission

Question 9

To be a leading healthcare provider,
recognized for its exceptional quality,
innovation, and patient experience.

Answer 9

vision

Question 10

To provide comprehensive, compassionate,
and patient-centered healthcare services to
the community, fostering health and well-
being.

Answer 10

mission

Question 11

encompass a range of departments responsible for the hospital’s day-to-day operations and management. These services ensure efficient workflows,
financial stability, and a smooth patient experience.

Answer 11

Administrative Services

Question 12

provides strategic
direction and oversight for
the hospital. It is
responsible for setting
policies and approving
budgets.

Answer 12

Governing Board

Question 13

manages the day-to-day
operations of the hospital,
including staffing,
finances, and facilities. It
ensures smooth running of
the hospital.

Answer 13

Hospital Administration

Question 14

manages the
process of admitting
patients to the hospital,
collecting information, and
coordinating with other
departments.

Answer 14

Admissions

Question 15

play a vital role in a modern hospital, managing patient data, facilitating communication, and streamlining processes. These systems contribute to
improved patient care and efficiency.

Answer 15

Information Systems

Question 16

Securely store and manage patient health
information.

Answer 16

Electronic Health Records (EHR)

Question 17

Integrate various departments and
systems for a comprehensive view of
patient care.

Answer 17

Hospital Information System (HIS)

Question 18

Provide evidence-based
recommendations and alerts to clinicians

Answer 18

Clinical Decision Support Systems (CDSS)

Question 19

ensures the hospital has access to
necessary equipment, supplies, and
pharmaceuticals.

Answer 19

Procurement

Question 20

manages financial
records, budgets, and reimbursements, ensuring
financial stability and accountability.

Answer 20

accounting

Question 21

Procurement ensures the hospital has access to
necessary equipment, supplies, and
pharmaceuticals. Accounting manages financial
records, budgets, and reimbursements, ensuring
financial stability and accountability.

Answer 21

Procurement & Accounting

Question 22

3 steps of Procurement & Accounting

Answer 22

Vendor Selection, Contract Negotiation, Inventory Management

Question 23

Evaluating and selecting vendors for
various goods and services.

Answer 23

vendor selection

Question 24

Negotiating favorable terms with vendors to
secure optimal pricing and quality.

Answer 24

contract negotiation

Question 25

Maintaining adequate stock levels to meet
the hospital’s needs.

Answer 25

Inventory Management

Question 26

provide essential services that enable the hospital to function smoothly. These services contribute to the overall well-being of
patients, staff, and visitors.

Answer 26

support services

Question 27

Providing nutritious meals for patients, staff, and visitors.

Answer 27

food services

Question 28

Maintaining a clean and safe environment for patients and staff.

Answer 28

Environmental Services

Question 29

Ensuring proper maintenance of hospital buildings and equipment.

Answer 29

Facilities Management

Question 30

Providing a secure environment for patients, staff, and visitors.

Answer 30

security

Question 31

responsible for managing the hospital’s workforce, recruiting and retaining talent, and ensuring employee satisfaction and well-being. It plays a critical role in
building a high-performing team

Answer 31

human resources

Question 32

3 steps for human resources

Answer 32

Recruitment, Training and Development, Performance Management

Question 33

Identifying and attracting qualified candidates for various roles

Answer 33

Recruitment

Question 34

providing training and development opportunities to enhance employee skills

Answer 34

training and development

Question 35

evaluating employee performance and providing feedback for growth

Answer 35

performance management

Question 36

encompass all clinical care provided by the hospital, including diagnosis, treatment, and rehabilitation. These services are the core of the hospital’s
function and are provided by a team of skilled professionals.

Answer 36

Medical Services

Question 37

diagnose and
treat patients, providing
medical expertise and
guidance.

Answer 37

Physicians

Question 38

include
nursing care, patient
monitoring, and the
administration of
medications.

Answer 38

Clinical Services

Question 39

include laboratory testing,
radiology, and pharmacy
services

Answer 39

Clinical Support Services

Question 40

ensures a seamless
and efficient delivery of healthcare services, from
patient admissions to medical treatment and
discharge. By understanding the structure and
function of each department, stakeholders can
better appreciate the complex yet coordinated
nature of hospital operations.

Answer 40

hospital’s organization