L13: Creativity and visuality Flashcards

1
Q

What does creativity refers to?

A

Creativity refers to divergent thinking – ability to find unusual and nonobvious solutions to problems

In advertising - the extent to which an ad contains elements that are novel, unusual, unique, original

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2
Q

Dimensions of creativity

A

Originality – “Is the ad “out of the ordinary”?”

Flexibility – “Does it contain different ideas?”

Elaboration – “Does the ad contain numerous details?”

Synthesis – “Does it contain unusual connections?”

Artistic value – “Does it make ideas come to life graphically or verbally?”

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3
Q

Creativity =

A

Creativity = generation of fresh ideas and solutions to current problems or challenges. The creative strategy phrase brings together the art and science of advertising.

A winning marketing communication idea

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4
Q

Best Idea = Creative x Strategic

A

Creative: Original, different, novel, unexpected

Strategic: Right for the product & target and meeting the objectives

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5
Q

Content analysis of the creative strategies present i social media content shared by a sample of top brands

A
  1. Functional appeal
  2. Emotional appeal
  3. Experiential appeal
  4. Unique selling proposition
  5. Comparative
  6. Resonance
  7. User image
  8. Social cause
  9. Exclusivity
  10. Animation
  11. Spokescharacter/spokesperson
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6
Q

CREATIVE STRATEGIES IN SOCIAL MEDIA

Which types of message appeals do top brands use in their social media efforts?

A

functional appeals (25/28),

resonance (19/28),

experiential appeal (16/28),

emotional appeal (12/28),

unique selling proposition (11/28)

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7
Q

CREATIVE STRATEGIES IN SOCIAL MEDIA

How do the strategies and appeals each company is using relate to customer engagement with social media?

A

The use of user‐image appeals and exclusivity appeals had significant correlations with the number of Facebook fans (popularity

Resonance, animation, experiential appeals, and connections with social causes had significant correlations with a brand’s social influence

Experiential appeals had positive relationship with the brand’s engagement score

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8
Q

WHY IS VISUAL COMMUNICATION IMPORTANT?

A

Success often comes from consistent graphic presentation of the brand in its marketing communication

In effective advertising, it’s not just the words that count – the visuals must communicate too

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9
Q

VISUALS:

Catching attention…

A

Gaining consumer attention is an essential first step to drive consumer responses – especially in cluttered environments

Attention = the allocation of information processing capacity to a stimulus

An ad needs to “stand-out” or “catch consumers’ eyes”. Certain straightforward ways:

  1. Increased size
  2. Bright colours or colours contrasting with the background
  3. Novel designs (unusual or unexpected)
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10
Q

ATTENTION TO VISUAL ELEMENTS – FOOD PACKAGING CASE

What features in the visual environment consumers respond to & what is the structure and distribution of such features

A

Packaging elements closely related to the brand (e.g. brand, logo, picture) - more visually noticeable

Elements related to credence features, e.g. nutrition or sustainability, that are not necessarily part of the brand positioning - less visible in terms of color, size, and position

These differences influence consumer attention

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11
Q

VISUALS COMMUNICATE INFORMATION TO CONSUMERS

Form initial impressions

A

Generate inferences regarding product or brand attributes:

  1. Brand identy and personality: eg., cheerful, friendly, luxurious, modern → consumers seek brands which help them express their own identity
  2. Intangible product attributes: e.g., healthy, high quality, natural
  3. Sensory charateristics: e.g., taste, flavour

The meaning assigned is very much culture and contextdependent (i.e., colour associations vary from culture to culture)

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12
Q

VISUAL CHARACTERISTICS – BRANDING EXAMPLE (1)

A

Circular logos are more suitable to promote comfortableness attributes of products due to the softness associations activated by the circular shape

Angular logos more suitable to promote durability attributes

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13
Q

VISUAL CHARACTERISTICS – BRANDING EXAMPLE (2)

A

Pictures of novel products should be displayed on the right side of an ad

Pictures of antique products should be displayed on the left of an ad

Due to a linear and horizontal perception of time

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14
Q

VISUAL CHARACTERISTICS & RESPONSES

A

On social media, pictures with
1. vertical or horizontal symmetry
2. high image contrast

are more liked by consumers and lead to more ‘likes’ and comments

as they are easier to process and more aesthetically pleasing

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15
Q

IMAGE CONTENT AND SOCIAL MEDIA ENGAGEMENT

A

Social media shift from text-centric to visual oriented experiences

Taking pictures on smartphones much easier than writing status updates

Social network users shared an average of 3.2 billion images each day in 2015 on Snapchat, Facebook, Instagram and WhatsApp combined

Is it true that including pictures in a post always leads to higher user engagement on social media platforms?

Do pictures with certain image characteristics induce more interaction and propagation than other pictures?

And if so, what are these characteristics?

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16
Q

Mere presence effect

A

Se slides

17
Q

Image Characteristics effect

A

Se slides

18
Q

Image - Text Fit Effect

A

Se Slides

19
Q

VISUALS

Main contributions

A

· Expands understanding of how images affect the popularity of user generated content on social media
· Beyond mere presence effect to look at characteristics of images and their effect
· Companies should include the presence of an image into their social listening metrics
Gives insights that can help create influential posts – depending on the platform chosen

20
Q

ENDORSEMENT AND VISUAL COMPLEXITY IN FOOD ADVERTISING ON IG

A

· Investigates the differences in consumer pleasure, arousal and purchase intention when consumers encounter food advertising on Instagram using different endorsers and visual complexity levels

Experimental design: 2 (expert vs celebrity endorser) x 2 (high vs low visual complexity)

FINDINGS
· Food ads endorsed by a celebrity generate more pleasure and arousal than those endorsed by food experts
· Food advertising using high levels of visual complexity cues generates more pleasure and arousal than less complex advertising
· However, less complex food ads using food experts create greater pleasure than those endorsed by celebrities
Consumer pleasure and arousal were significant mediators of the impact of endorser type and visual complexity on consumer purchase intentions

21
Q

What is Word of Mouth (WOM)

A

Person-to-person communication between a perceived non-commercial communicator and a receiver concerning a brand, product or service (Arndt, 1967)

22
Q

Why is WOM important?

A

Most valued outcome of engagement

  1. Product Preference
  2. Purchase Intention
  3. Financial Perfomance of the company
23
Q

WOM

A

· Surprising, novel or entertaining ads likely to be shared – due to visuals, creativity, humour, resonance with message, etc.
· 90 % trust recommendations from people they know, 70 % people they don’t know
Customers voluntarily promote specific products/brands – a way of ’rewarding’ the brand for good experiences, entertainment etc.

24
Q

Traditional vs. electronic WOM

A

Diverse recipients including unknown people

Longevity of message

Data & measurement

Response from company

25
Q

Types of eWOM?

A

From low familiarity –> High familiarity

Review –> Broadcasting –> Hybrid –> SOcial

26
Q

Individuals and organizations are connected through a network of relationships or ‘ties’:

Strong ties

Weak ties

A

Strong ties – between individuals with strong personal or organizational bond, most likely in homogeneous groups

Weak ties – individuals with less powerful bond, spread in heterogeneous groups

27
Q

WOM: Opinion leaders…

A

WOM: Opinion leaders act as connectors between different groups – help diffuse idea

28
Q

WOM: Marketeers…

A

WOM: In SoMe, marketers should encourage individuals to forward messages to those they have strong ties with, instead of focusing on sharing as much as possible

29
Q

Motivators of WOM

A
  1. Easy to control by company
  2. Products related
  3. Message features
  4. Easy to control by company
  5. Difficult to control by company
  6. Relationship to the reciever
30
Q

WOM Pros and cons

A

+
Boost self-image
Bond with others

-
Restore a damaged self-image

Help others

Vent frustations

31
Q

Creativity

A

Dimensions of creativity and their effectiveness

Creative strategies and their effect

32
Q

Visuality

A

Images and their effects

How images influence popularity of User Generated Content (UGC)

33
Q

Word of Mouth

A

· What is and types
· Traditional versus electronic
· What drives WOM