L05: Planning Processes and Techniques CH06 Flashcards
Steps in the planning process:
Define Determine Develop Analyze Implement
TRIPLE D (AI)
Benefits of planning
Improves: Focus & Flexibility Action orientation Coordination and Control Time Management
F&F AO CC TM
Personal Time Management Tips
Do screen telephone calls, emails, and meeting requests
Follow priorities, urgent work first
Types of Durations for Plans Used by Managers
Short Range - 1 year or less
Intermediate Range - 1-2 years
Long Range: 3 or more
Which plan does higher management focus on?
Long Term investments
3 types of plans
Strategic
Tactical
Operational
Explain strategic plan
Comprehensive due to longer-term action directions
Explain Tactical plan
Define what needs to be done in specific functions
ie: Production, Financial, Facilities
Define and explain the 2 types of Operational Plans
Policies and Procedures
Create guidelines for making and taking decisions
Create a course of action to be taken in specific situations
Budgets
-Single-use plans that commit resources to activities, projects, or programs.
Explain two types Forecasting
Qualitative - uses experts opinions
Quantitative - uses mathematical and statistical analysis
Explain Contingency planning
Alternative courses of actions if things change
Explain Scenario planning
Long-term version of contingency planning
Explain Benchmarking
Use of external and internal comparisons to better evaluate performance
What type of people do you want in your staff?
Specialists/Experts in all steps of the process
What is the acronym SMART stand for?
Ensure goals are: Specific Measurable Attainable Relevant Timely
What is the purpose of Goal Alignment?
Ensure goals and plans are well-integrated across the organization
What is MBO
Management by Objectives
What does MBO entail?
A structure process of communication
Supervisors & Workers set/review objectives TOGETHER
MBO involves a formal agreement of what?
Performance objectives for a time period
Plans through which performance objectives will be accomplished
Standards of performance
Reviewing procedure
Name 3 types of MBO performance objectives (I-PD-M)
Improvement
Personal Development
Maintenance
Whats the criteria for effective performance objectives (STCM)
Specific
Time Defined
Challenging
Measurable
Pitfalls to avoid in using MBO
Tying MBO to pay
Too much attention to easily quantifiable objectives
Excessive paperwork
Managers TELLING workers their objectives
Advantages of MBO
Worker can focus on tasks
Supervisors can focus on support
Improves relationships
Gives worker a say in the decision making
What is Participatory planning
EVERYBODY EATS
Anybody that will be affected gets a say in the planning process
