L05: Planning Processes and Techniques CH06

Question 1

Steps in the planning process:

Answer 1

Define
Determine
Develop
Analyze
Implement

TRIPLE D (AI)

Question 2

Benefits of planning

Answer 2

Improves:
Focus & Flexibility
Action orientation
Coordination and Control
Time Management

F&F AO CC TM

Question 3

Personal Time Management Tips

Answer 3

Do screen telephone calls, emails, and meeting requests

Follow priorities, urgent work first

Question 4

Types of Durations for Plans Used by Managers

Answer 4

Short Range - 1 year or less
Intermediate Range - 1-2 years
Long Range: 3 or more

Question 5

Which plan does higher management focus on?

Answer 5

Long Term investments

Question 6

3 types of plans

Answer 6

Strategic
Tactical
Operational

Question 7

Explain strategic plan

Answer 7

Comprehensive due to longer-term action directions

Question 8

Explain Tactical plan

Answer 8

Define what needs to be done in specific functions

ie: Production, Financial, Facilities

Question 9

Define and explain the 2 types of Operational Plans

Answer 9

Policies and Procedures
Create guidelines for making and taking decisions
Create a course of action to be taken in specific situations

Budgets
-Single-use plans that commit resources to activities, projects, or programs.

Question 10

Explain two types Forecasting

Answer 10

Qualitative - uses experts opinions

Quantitative - uses mathematical and statistical analysis

Question 11

Explain Contingency planning

Answer 11

Alternative courses of actions if things change

Question 12

Explain Scenario planning

Answer 12

Long-term version of contingency planning

Question 13

Explain Benchmarking

Answer 13

Use of external and internal comparisons to better evaluate performance

Question 14

What type of people do you want in your staff?

Answer 14

Specialists/Experts in all steps of the process

Question 15

What is the acronym SMART stand for?

Answer 15

Ensure goals are:
Specific
Measurable
Attainable
Relevant
Timely

Question 16

What is the purpose of Goal Alignment?

Answer 16

Ensure goals and plans are well-integrated across the organization

Question 17

What is MBO

Answer 17

Management by Objectives

Question 18

What does MBO entail?

Answer 18

A structure process of communication

Supervisors & Workers set/review objectives TOGETHER

Question 19

MBO involves a formal agreement of what?

Answer 19

Performance objectives for a time period
Plans through which performance objectives will be accomplished
Standards of performance
Reviewing procedure

Question 20

Name 3 types of MBO performance objectives (I-PD-M)

Answer 20

Improvement
Personal Development
Maintenance

Question 21

Whats the criteria for effective performance objectives (STCM)

Answer 21

Specific
Time Defined
Challenging
Measurable

Question 22

Pitfalls to avoid in using MBO

Answer 22

Tying MBO to pay
Too much attention to easily quantifiable objectives
Excessive paperwork
Managers TELLING workers their objectives

Question 23

Advantages of MBO

Answer 23

Worker can focus on tasks
Supervisors can focus on support
Improves relationships
Gives worker a say in the decision making

Question 24

What is Participatory planning

Answer 24

EVERYBODY EATS

Anybody that will be affected gets a say in the planning process