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PCM 0006 > L02 Communication and Globalization > Flashcards

L02 Communication and Globalization Flashcards

1
Q

Communication and Globalization

  • Essential in one’s life
  • Build good relationships
  • Provide opportunities
  • Creates a productive working environment
  • Strengthens one’s confidence
A

Communication Skill

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2
Q

Communication and Globalization

Interconnectedness and interdependence of business, industry, education, and people around the world

A

Globalization

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3
Q

Communication and Globalization

Predominates _ and _ interactions today

Globalization

A
  • Economic
  • Societal
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4
Q

Communication and Globalization

Communication became faster and easier through the aid of _ _ _

Globalization

A

Modern Communication Technology

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5
Q

Communication and Globalization

_ and _ became a luxurious but affordable means to exchange and integrate culture

Globalization

A
  • Tourism
  • Travel
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6
Q

Communication and Globalization

_ and _ have flourished to a great extent by opening the world market allowing local companies to expand internationally

Globalization

A
  • Business
  • Industry
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7
Q

Culture and Intercultural Communication

System of shared values, beliefs, attitudes, and norms that guide what is considered appropriate among an identifiable group of people

A

Culture

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8
Q

Culture and Intercultural Communication

Interactions that occur between people whose cultures are so different from one another

A

Intercultural Communication

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9
Q

Culture and Intercultural Communication

Psychological discomfort when engaging in a new cultural situation

A

Culture Shock

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10
Q

Key Terms to Remember

Process of adjustment to the dominant culture

A

Acculturation

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11
Q

Key Terms to Remember

Gradual acquisition of the characteristics and norms of a culture

A

Enculturation

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12
Q

Key Terms to Remember

Process of giving up cultural traditions and adopting the social customs of the dominant culture of a place

A

Assimilation

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13
Q

Key Terms to Remember

Restrictions on behavior imposed by social customs

A

Taboo

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14
Q

Cultural Awareness and Sensitivity

Term used to indicate that a person is conscious of the similarities and differences within, between, and among cultures

A

Cultural Awareness

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15
Q

Cultural Awareness and Sensitivity

A person not has only been aware but also does not assign negative and positive value to differences within, between, and among cultures

A

Culture Sensitivity

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16
Q

Cultural Awareness and Sensitivity

Recognition of the universal human rights and freedom of others and is not a passive concept

A

Tolerance

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17
Q

Cultural Awareness and Sensitivity

Fostering Tolerance

A
  • Do unto others as you would have them do unto you
  • View difference as positive
  • Do not blame all people
  • We all share the same world
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18
Q

Basic Elements of Culture

Key symbol of any culture

A

Language

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19
Q

Basic Elements of Culture

Expected behavior

A

Norms

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20
Q

Basic Elements of Culture

Following the law

Norms

A

Formal Norms

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21
Q

Basic Elements of Culture

Etiquette

Norms

A

Informal Norms

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22
Q

Basic Elements of Culture

Commonly accepted standards is considered right and wrong, good and evil, fair and unfair

A

Values

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23
Q

Basic Elements of Culture

Values members profess to hold

Values

A

Ideal Values

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24
Q

Basic Elements of Culture

Values that guide aactual behavior

Values

A

Real Values

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25
Q

Effects of Globalization to Communication

3

A
  • Increased business opportunities
  • Fewer cultural barriers
  • Creation of a global village
26
Q

How to Become an Effective Global Communicator

6

A
  • Express ideas effectively; verbal, non-verbal, written
  • Respect cultural diversity
  • Consider language barriers
  • Learn how to ** localize**
  • Embrace modern technology and use social media responsibly
  • Analyze message received and pay attention to body language
27
Q

Hofstede’s Cultural Dimensions

Degree of inequality that exists and is accepted between people with and without power

A

Power Distance Index

28
Q

Hofstede’s Cultural Dimensions

  • Do what is ordered without question
  • Accept hierarchies without question

Power Distance Index

A

High Power Index

29
Q

Hofstede’s Cultural Dimensions

  • Questioning authority
  • Equal distribution of power

Power Distance Index

A

Low Power Index

30
Q

Hofstede’s Cultural Dimensions

Strength of ties that people have to others within their community

A

Individualism VS Collectivism

31
Q

Hofstede’s Cultural Dimensions

  • Value time, privacy, and freedom
  • Loosely-knit society

Individualism VS Collectivism

A

Individualism

Highly Individualistic

32
Q

Hofstede’s Cultural Dimensions

  • Value group interest and harmony
  • Tightly-knit society

Individualism VS Collectivism

A

Collectivism

Higly Collectivist

33
Q

Hofstede’s Cultural Dimensions

Distribution of gender roles in society

A

Masculinity VS Femininity

34
Q

Hofstede’s Cultural Dimensions

  • Expected to adhere to gender roles
  • Achievement, assertive, courage, and strength

Masculinity VS Femininity

A

Masculinity

High Masculine

35
Q

Hofstede’s Cultural Dimensions

  • Nurturing, caring, and service oriented
  • Cooperation, modesty, and quality of life

Masculinity VS Femininity

A

Femininity

Low Masculine

36
Q

Hofstede’s Cultural Dimensions

  • Cultures encourage delaying gratification
  • Time horizon people in societal display
A

Long Term Orientation VS Short Term Orientation

37
Q

Hofstede’s Cultural Dimensions

  • Pragmatic, modest, and thrifty
  • Leisure is not separate from work

Long Term VS Short Term

A

Long Term Orientation

38
Q

Hofstede’s Cultural Dimensions

  • Principles, truth, and consistency
  • Leisure is separate from work

Long Term VS Short Term

A

Short Term Orientation

39
Q

Hofstede’s Cultural Dimensions

Extent to which people desire to predict what is going to happen

A

Uncertainty Avoidance Index

40
Q

Hofstede’s Cultural Dimensions

  • Low change tolerance
  • Conservative, rigid, and structured

Uncertainty Avoidance Index

A

High Uncertainty

41
Q

Hofstede’s Cultural Dimensions

  • High change of tolerance
  • Relaxed, open, or inclusive

Uncertainty Avoidance Index

A

Low Uncertainty

42
Q

Hofstede’s Cultural Dimensions

  • Extent of a society to fulfill its desires
  • Societal impulse and desire control
A

Indulgence VS Restraint

43
Q

Hofstede’s Cultural Dimensions

  • Free gratification
  • Spend more money

Indulgence VS Restraint

A

Indulgence

44
Q

Hofstede’s Cultural Dimensions

  • Suppress gratification
  • Save money

Indulgence VS Restraint

A

Restraint

45
Q

Hofstede’s Cultural Dimensions

Degree of inequaliyu that exists and is accepted between people with and without power

A

Power Distance Index

46
Q

Hofstede’s Cultural Dimensions

  • People understand “their place”
  • Centralized organization
  • Large gaps
A

High Power Distance

47
Q

Hofstede’s Cultural Dimensions

  • Power is shared and dispersed
  • Flatter organization
  • Supervisor = Employee
A

Low Power Distance

48
Q

Hofstede’s Cultural Dimensions

Integrations of individuals into groups

A

Individualism VS Collectivism

49
Q

Hofstede’s Cultural Dimensions

  • Weak interpersonal connection
  • Take less responsibility for other’s actions
A

Highly Individualistic

50
Q

Hofstede’s Cultural Dimensions

  • Loyal to the group they belong to
  • People take responsibility for other’s actions
A

Highly Collectivist

51
Q

Hofstede’s Cultural Dimensions

  • High value in time, privacy, and freedom
  • Individual rewards
  • Enjoyment of challenges
A

Highly Individualistic

52
Q

Hofstede’s Cultural Dimensions

  • Building skills and be a master
  • Intrinsic rewards
  • Maintaining harmony
A

Highly Collectivist

53
Q

Hofstede’s Cultural Dimensions

  • Role of men and women overlap less
  • Men should be assertive
  • Strong egos, pride is important in status
A

High Masculinity

54
Q

Hofstede’s Cultural Dimensions

  • Role of men and women overlap more
  • Modesty is virtue
  • Relationship oriented
A

Low Masculinity

55
Q

Hofstede’s Cultural Dimensions

  • Pragmatic, modest, and more thrifty
  • Virtues and obligations
A

Long Term Orientation

56
Q

Hofstede’s Cultural Dimensions

  • Principles, consistency, truth, religious, nationalist
  • Values and rights
A

Short Term Orientation

57
Q

Hofstede’s Cultural Dimensions

How well people can cope with anxiety

A

Uncertainty Avoidance Index

58
Q

Hofstede’s Cultural Dimensions

  • Predictable and controllable
  • Conservative, rigid
  • High energy society
A

High Uncecrtainty

59
Q

Hofstede’s Cultural Dimensions

  • Relaxed, open, and inclusive
  • Openness to change
  • Less sense of urgency
A

Low Uncertainty

60
Q

Hofstede’s Cultural Dimensions

  • Enjoys life and fun
  • Optimistic
  • Freedom
A

High Indulgence

61
Q

Hofstede’s Cultural Dimensions

  • Regulation of conducts
  • Pessimistic
  • Controlled and rigid behavior
A

High Restraint

PCM 0006 (3 decks)

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