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PCM 0006 > L01 Communication > Flashcards

L01 Communication Flashcards

1
Q

Definition

What is communication?

A

Process of creating or sharing meaning in informal conversation, group interaction, or public speaking

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2
Q

Communication

  • Latin
  • Meaning
A
  • Communicares
  • To share or to make ideas common
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3
Q

Communication Process

Participants

2

A
  1. Sender
  2. Receiver
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4
Q

Communication Process

Transmits the message

Participant

A

Sender

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5
Q

Communication Process

Interprets the message

Participant

A

Receiver

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6
Q

Communication Process

Verbal utterances, visual images, and non-verbal behaviors

A

Message

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7
Q

Communication Process

Meaning is attributed during communication

A

Messages

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8
Q

Communication Process

Ways participants make sense of messages

Messages

A

Meanings

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9
Q

Communication Process

Words, sounds, and actions that represent specific ideas and feelings

Messages

A

Symbols

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9
Q

Communication Process

Process of putting your thoughts and feelings into words, non-verbal cues, and images

Messages

A

Encoding

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10
Q

Communication Process

Process of interpreting another’s message

Messages

A

Decoding

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11
Q

Communication Process

When a message is complex:
* Organize into sections or order
* Better understanding

Messages

A

Form (Organization)

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12
Q

Communication Process

Common or shared understanding through environmental signals

A

Context

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13
Q

Communication Process

Expectations of the sender and the receiver

A

Context

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14
Q

Communication Process

Location, environmental conditions, and distances between communicators and the time of day

Context

A

Physical Context

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15
Q

Communication Process

Nature of relationship between participants

Context

A

Social Context

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16
Q

Communication Process

Background provided by previous communication episodes between the participants that influence understanding in the current encounter

Context

A

Historical Context

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17
Q

Communication Process

Moods or feelings of the particiapnts during the communication encounter

Context

A

Psychological Context

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18
Q

Communication Process

Values, attitudes, beliefs, orientations, and underlying assumptions prevalent among people in a society

Context

A

Cultural Context

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19
Q

Communication Process

Means by which a message is transmitted

A

Channel

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20
Q

Communication Process

Verbal symbols, non-verbal cues, and visual images

Channels

A

Face-to-Face Communication

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21
Q

Communication Process

Non-verbal cues:
* Movements
* Touch
* Gestures
* Visual symbols

Channels

A

Technologically Mediated Communication

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22
Q

Communication Process

Any stimulus that hinders the process of communication

A

Interference

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23
Q

Communication Process

Sights, sounds, and other stimuli in the environment

Interference

A

Physical Interference

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24
Q

Communication Process

Internal distractions based on thoughts, feelings, or emotional reactions to symbols

Interference

A

Psychological Interference

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25
Q

Communication Process

Language and its cultural environment

Interference

A

Linguistic and Cultural Interference

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26
Q

Communication Process

Reaction to the answer of reaction of the receiver of the message

A

Feedback

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27
Q

One-Way or Two-Way

  • More on listening
  • Just receiving the message
  • Do not respond right away
A

One-Way Process

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28
Q

One-Way or Two-Way

  • Exchange of ideas, information, and messages
  • Respond right away
A

Two-Way Process

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29
Q

Types of Communication

Interaction in which words are used to relay a message

A

Verbal Communication

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30
Q

Types of Communication

What is used to express ideas in Verbal Communiaction?

A

Words that can be easily understood by the person you are talking to for successful communication

31
Q

Types of Communication

Interaction where behavior is used to convey and represent meanings

A

Non-Verbal Communication

32
Q

Types of Communication

What is used to express ideas in Non-Verbal Communication?

A

All kinds of human responses that are not words

33
Q

Types of Communication

  • Body movements
  • Gestures
  • Posture

Non-Verbal Communication

A

Kinesics

33
Q

Types of Communication

Surrounding conditions

Non-Verbal Communication

A

Physical Environment

34
Q

Types of Communication

  • Choice of clothing
  • How you present yourself

Non-Verbal Communication

A

Personal Appearance

35
Q

Types of Communication

  • Amount of distance
  • Closeness of relationship

Non-Verbal Communication

A

Proxemics

36
Q

Types of Communication

Use of touch to communicate

Non-Verbal Communication

A

Haptics

37
Q

Types of Communication

Use of tone to communicate

Non-Verbal Communication

A

Vocalics

38
Q

Types of Communication

Role of time in communication

Non-Verbal Communication

A

Chronemics

39
Q

Types of Communication: Context

Communication within one’s self

A

Intrapersonal COmmunication

40
Q

Types of Communication: Context

Latin: Intrapersonal

A

Within

41
Q

Types of Communication: Context

Communication between and among people

A

Interpersonal Communication

42
Q

Types of Communication: Context

Latin: Interpersonal

A

Between, among, and together

43
Q

Types of Communication: Context

  • Involves the use of electronic media
  • Wider group of audience
  • More formal
  • Speaker is more prepared
A

Extended Communication

44
Q

Types of Communication: Context

  • Work setting
  • Equipped with the needed oral and written communication skills
A

Organizational Communication

45
Q

Types of Communication: Context

Designated channels of message flow between positions in the organization

Organizational Communication

A

Formal

46
Q

Types of Communication: Context

Upper –> Lower positions

Organizational Communication: Formal

A

Downward

47
Q

Types of Communication: Context

Lower –> Upper positions

Organizational Communication: Formal

A

Upward

48
Q

Types of Communication: Context

  • Lateral approach
  • Same level but different departments

Organizational COmmunication: Formal

A

Horizontal

49
Q

Types of Communication: Context

Diagonal in nature

Organizational Communication: Formal

A

Crosswise

50
Q

Types of Communication: Context

  • Unofficial channels
  • Grapevine message

Organizational Communication

A

Informal

51
Q

Types of Communication: Context

Communication between or among people having linguistic, religion, ethnic, social, and professional bakcgrounds

A

Intercultural Communication

52
Q

Types of Communication: Purpose and Style

Formal language delivered orally or in written form

A

Formal Communication

53
Q

Types of Communication: Purpose and Style

Examples

Formal Communication

A
  • Lectures
  • Public Speaking
  • Research
  • Report
  • Business Letters
54
Q

Types of Communication: Purpose and Style

Does not employ formal language

A

Informal Communication

55
Q

Types of Communication: Purpose and Style

Example

Informal Communication

A
  • Face-to-Face
  • Phone calls
  • Personal Notes
  • Letters
  • Text Messages
56
Q

9Cs of Effective Communication

A
  • Captivating
  • Clarity
  • Concreteness
  • Courtesy
  • Correctness
  • Consideration
  • Creativity
  • Conciseness
  • Cultural Sensitivity
57
Q

5 Ethical Considerations

A
  • Truthfulness and Honesty
  • Integrity
  • Fairness
  • Respect
  • Responsibility
58
Q

One-Way or Two-Way

Speeches, homily, advertisements

A

One-Way Process

59
Q

One-Way or Two-Way

Interviews, group discussion

A

Two-Way Process

60
Q

Type of Communication: Context

  • Talking to yourself
  • Reflection
  • Making decisions
A

Intrapersonal Communiaction

61
Q

Type of Communication: Context

  • Brainstorming
  • Group discussion
A

Interpersonal Communication

62
Q

Type of Communication: Context

  • Memorandum
  • Handbooks
  • Syllabus

Organizational Communication

A

Formal

63
Q

Type of Communication: Context

Manager –> Employee

Organizational Communication

A

Downward

64
Q

Type of Communication: Context

Receiving payslips

Organizational Communication

A

Downward

65
Q

Type of Communication: Context

Janitor –> Supervisor

Organizational Communication

A

Upward

66
Q

Type of Communication: Context

Grade consultations

Organizational Communication

A

Upward

67
Q

Type of Communication: Context

Faculty meetings

Organizational Communication

A

Horizontal

68
Q

Type of Communication: Context

Foundating Day

Organizational Communication

A

Crosswise

69
Q

Type of Communication: Context

  • Gossips
  • Rumors

Organizational Communication

A

Informal

70
Q

Communication Principles

From the ethical considerations

A

Ethical Implications

71
Q

Communication Principles

Different cultures have different interpretations

A

Guided by culture

72
Q

Communication Principles

Instances where we say what we want or say what we did not want

A

Can be intended or unintended

73
Q

Communication Principles

Can be in the form of

4

A
  • Written
  • Verbal
  • Non-Verbal
  • Visuals
74
Q

Communication Principles

Follows a format

A

Is a process

75
Q

Communication Principles

Meet the purpose of a person

3

A
  • To inform
  • To persuade
  • To entertain

PCM 0006 (3 decks)

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