L01 Communication Flashcards
Definition
What is communication?
Process of creating or sharing meaning in informal conversation, group interaction, or public speaking
Communication
- Latin
- Meaning
- Communicares
- To share or to make ideas common
Communication Process
Participants
2
- Sender
- Receiver
Communication Process
Transmits the message
Participant
Sender
Communication Process
Interprets the message
Participant
Receiver
Communication Process
Verbal utterances, visual images, and non-verbal behaviors
Message
Communication Process
Meaning is attributed during communication
Messages
Communication Process
Ways participants make sense of messages
Messages
Meanings
Communication Process
Words, sounds, and actions that represent specific ideas and feelings
Messages
Symbols
Communication Process
Process of putting your thoughts and feelings into words, non-verbal cues, and images
Messages
Encoding
Communication Process
Process of interpreting another’s message
Messages
Decoding
Communication Process
When a message is complex:
* Organize into sections or order
* Better understanding
Messages
Form (Organization)
Communication Process
Common or shared understanding through environmental signals
Context
Communication Process
Expectations of the sender and the receiver
Context
Communication Process
Location, environmental conditions, and distances between communicators and the time of day
Context
Physical Context
Communication Process
Nature of relationship between participants
Context
Social Context
Communication Process
Background provided by previous communication episodes between the participants that influence understanding in the current encounter
Context
Historical Context
Communication Process
Moods or feelings of the particiapnts during the communication encounter
Context
Psychological Context
Communication Process
Values, attitudes, beliefs, orientations, and underlying assumptions prevalent among people in a society
Context
Cultural Context
Communication Process
Means by which a message is transmitted
Channel
Communication Process
Verbal symbols, non-verbal cues, and visual images
Channels
Face-to-Face Communication
Communication Process
Non-verbal cues:
* Movements
* Touch
* Gestures
* Visual symbols
Channels
Technologically Mediated Communication
Communication Process
Any stimulus that hinders the process of communication
Interference
Communication Process
Sights, sounds, and other stimuli in the environment
Interference
Physical Interference
Communication Process
Internal distractions based on thoughts, feelings, or emotional reactions to symbols
Interference
Psychological Interference
Communication Process
Language and its cultural environment
Interference
Linguistic and Cultural Interference
Communication Process
Reaction to the answer of reaction of the receiver of the message
Feedback
One-Way or Two-Way
- More on listening
- Just receiving the message
- Do not respond right away
One-Way Process
One-Way or Two-Way
- Exchange of ideas, information, and messages
- Respond right away
Two-Way Process
Types of Communication
Interaction in which words are used to relay a message
Verbal Communication
Types of Communication
What is used to express ideas in Verbal Communiaction?
Words that can be easily understood by the person you are talking to for successful communication
Types of Communication
Interaction where behavior is used to convey and represent meanings
Non-Verbal Communication
Types of Communication
What is used to express ideas in Non-Verbal Communication?
All kinds of human responses that are not words
Types of Communication
- Body movements
- Gestures
- Posture
Non-Verbal Communication
Kinesics
Types of Communication
Surrounding conditions
Non-Verbal Communication
Physical Environment
Types of Communication
- Choice of clothing
- How you present yourself
Non-Verbal Communication
Personal Appearance
Types of Communication
- Amount of distance
- Closeness of relationship
Non-Verbal Communication
Proxemics
Types of Communication
Use of touch to communicate
Non-Verbal Communication
Haptics
Types of Communication
Use of tone to communicate
Non-Verbal Communication
Vocalics
Types of Communication
Role of time in communication
Non-Verbal Communication
Chronemics
Types of Communication: Context
Communication within one’s self
Intrapersonal COmmunication
Types of Communication: Context
Latin: Intrapersonal
Within
Types of Communication: Context
Communication between and among people
Interpersonal Communication
Types of Communication: Context
Latin: Interpersonal
Between, among, and together
Types of Communication: Context
- Involves the use of electronic media
- Wider group of audience
- More formal
- Speaker is more prepared
Extended Communication
Types of Communication: Context
- Work setting
- Equipped with the needed oral and written communication skills
Organizational Communication
Types of Communication: Context
Designated channels of message flow between positions in the organization
Organizational Communication
Formal
Types of Communication: Context
Upper –> Lower positions
Organizational Communication: Formal
Downward
Types of Communication: Context
Lower –> Upper positions
Organizational Communication: Formal
Upward
Types of Communication: Context
- Lateral approach
- Same level but different departments
Organizational COmmunication: Formal
Horizontal
Types of Communication: Context
Diagonal in nature
Organizational Communication: Formal
Crosswise
Types of Communication: Context
- Unofficial channels
- Grapevine message
Organizational Communication
Informal
Types of Communication: Context
Communication between or among people having linguistic, religion, ethnic, social, and professional bakcgrounds
Intercultural Communication
Types of Communication: Purpose and Style
Formal language delivered orally or in written form
Formal Communication
Types of Communication: Purpose and Style
Examples
Formal Communication
- Lectures
- Public Speaking
- Research
- Report
- Business Letters
Types of Communication: Purpose and Style
Does not employ formal language
Informal Communication
Types of Communication: Purpose and Style
Example
Informal Communication
- Face-to-Face
- Phone calls
- Personal Notes
- Letters
- Text Messages
9Cs of Effective Communication
- Captivating
- Clarity
- Concreteness
- Courtesy
- Correctness
- Consideration
- Creativity
- Conciseness
- Cultural Sensitivity
5 Ethical Considerations
- Truthfulness and Honesty
- Integrity
- Fairness
- Respect
- Responsibility
One-Way or Two-Way
Speeches, homily, advertisements
One-Way Process
One-Way or Two-Way
Interviews, group discussion
Two-Way Process
Type of Communication: Context
- Talking to yourself
- Reflection
- Making decisions
Intrapersonal Communiaction
Type of Communication: Context
- Brainstorming
- Group discussion
Interpersonal Communication
Type of Communication: Context
- Memorandum
- Handbooks
- Syllabus
Organizational Communication
Formal
Type of Communication: Context
Manager –> Employee
Organizational Communication
Downward
Type of Communication: Context
Receiving payslips
Organizational Communication
Downward
Type of Communication: Context
Janitor –> Supervisor
Organizational Communication
Upward
Type of Communication: Context
Grade consultations
Organizational Communication
Upward
Type of Communication: Context
Faculty meetings
Organizational Communication
Horizontal
Type of Communication: Context
Foundating Day
Organizational Communication
Crosswise
Type of Communication: Context
- Gossips
- Rumors
Organizational Communication
Informal
Communication Principles
From the ethical considerations
Ethical Implications
Communication Principles
Different cultures have different interpretations
Guided by culture
Communication Principles
Instances where we say what we want or say what we did not want
Can be intended or unintended
Communication Principles
Can be in the form of
4
- Written
- Verbal
- Non-Verbal
- Visuals
Communication Principles
Follows a format
Is a process
Communication Principles
Meet the purpose of a person
3
- To inform
- To persuade
- To entertain
