KT2 - NVC Flashcards

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0
Q

AMRC for Argyle, Alkema and Gilmore

A

A:to compare verbal and nonverbal cues
M:participants listened to messages and spoken in three different tones of voice and rate them between 1 and 7
R:the tone of voice has 3 times the effect than verbal messages
C:nonverbal cues are more important than verbal cues

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1
Q

Who did a case study about vocal cues

A

Argyle, Alkema and Gilmore

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2
Q

Evaluation for Argyle, Alkema and Gilmore

A
  • Lacks ecological validity because it was done in labs settings
  • participants were informed they were listening to messages delivered in different tones of voice
  • findings support real life
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3
Q

Who did a case study about pupil dilation?

A

Hess

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4
Q

AMRC for Pupil Dilation

A

A:to see the effect pupil dilation has on emotion
M:participants were shown 2 pics-one had enlarges pupils, the other had reduced pupils
R:participants said they preferred the enlarged pupils however they could not explain why
C:pupil dilation has an unconscious but powerful effect on emotion

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5
Q

Evaluation for pupil dilation

A
  • This helps us to understand what to do to make conversation run smoothly
  • pupil dilation is an unconscious signal for emotion
  • you don’t make eye contact when you first meet someone so you don’t know whether you’re attracted to them or not
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6
Q

Who did a study on facial expressions?

A

Sackeim

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7
Q

AMRC for facial expressions

A

A:to see the link between facial expressions and the hemispheres of the brain
M:participants were given pictures of people’s faces showing different emotions which were cut down the middle and then put together.
R:people preferred the left half and it’s reflection because it looked warmer
C:the left side seems to express much more expression than the right

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8
Q

Evaluation for facial expressions

A
  • other research has shown we contain emotions in the right hemisphere of the brain
  • this study helps us to understand why we prefer certain profile pictures compared to others
  • we can’t accurately judge someone’s emotion by a picture
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9
Q

Who did a case study on eye contact?

A

Argyle

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10
Q

AMRC for eye contact

A

A:to see if eye contact affects conversation
M:pairs of participants had a conversation, half way through one participant put on a pair of sunglasses
R:after glasses were worn, there were many more interruptions than before
C:eye contact is key for the smooth flow of conversation

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11
Q

Evaluation for eye contact

A
  • not an everyday situation so lacks ecological validity
  • further studies on eye contact support the findings
  • held in lab settings
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12
Q

Who did a case study on personal space

A

Willis

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13
Q

AMRC for personal space

A

A:Willis wanted to see if age has an effect on personal space
M:he observed almost 800 participants in different social situations
R:people tended to stand closer to those of their own age and further from those old/younger than themselves
C:age difference will affect the amount of personal space there will be between people.

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14
Q

Evaluation for personal space

A
  • doesn’t take gender or social status into account
  • further research supports study
  • ethical consideration; no informed consent or right to withdraw
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15
Q

Who did a case study about gestures?

A

Lynn and Mynier

16
Q

AMRC for gestures

A

A:to see the effect that gestures has on tipping behaviours of customers
M:whilst taking orders from customers,waiters and waitresses either stood or squatted to the customer’s level when taking orders
R:when they squatted, they received bigger tips than those that stood up right
C:the gesture of squatting to customers level when taking orders, will have a positive effect on tipping behaviours

17
Q

Evaluation for gestures

A
  • study fails to take the gender of the waiters into account
  • environment,quality of food and mood of customers may affect tips
  • research has a direct application for waiters and waitresses