KPI’s

Question 1

What are 3 KPI’s for retailers (sellers/Sales)

Answer 1

• Customer Satisfaction

-Sales/Revenue Generated

-Sale Through Rate (high ST rate = high demand)

Question 2

What are KPI’s to measure staff performance?

Answer 2

• Workload Management Index

-Employee Satisfaction

-Project Completion

Question 3

What are the benefits of using KPI dashboard?

Answer 3

-Easy to use and visualise
-Clear and Informative
-Easy to recognise patterns and trends in data

Question 4

What are KPI’s for warehouse (performance management) ?

Answer 4

-Inventory Holding Period
-Percentage of production time lost
-Inventory Write offs
-Energy efficiency

Question 5

What are 3 KPI’s for machinery Maintenance?

Answer 5

• percentage of production rejected in a month due to faults

-Percentage of schedule routine maintenance completed

-No of production hours lost due to machine breakdown

Question 6

What are KPI’s performance dashboards?

Answer 6

-Click Through Rate (email marketing)

-Rate of growth for social Media accounts (followers and likes)

-Conversion rate from email marketing (website clicks from email links)