KPI's Flashcards
1
Q
What are KPI’s?
A
Key performance indicators are a type of performance measurement. They evaluate the success of an organization set against activities over a period of time e.g. daily, weekly, monthly.
2
Q
What are some examples of KPI’s?
A
Targeted new customers per month
revenue growth
profit margin
customer retention rate
customer satisfaction
website visitors
3
Q
Organizations use KPI’s to :
A
assist decision making
measure performance
identify any areas of concern
set targets for teams
enhance performance
