Introduction

Question 1

What is a policy?

Answer 1

Policies set out the why behind business actions and list the terms and conditions which direct the business to make a decision.

Question 2

What is a procedure?

Answer 2

Procedures set out the sequential steps to take explaining the how when directing people for an activity.

Question 3

What will a policy contain?

Answer 3

Version tracking
Approval date
Background
Purpose
Scope
Aims and objectives
Related policies
Review dates

Question 4

What will a procedure contain?

Answer 4

Title
Department responsible
Approval details
Purpose
Definitions
Procedure (step by step detail)
flowchart

Question 5

Give some examples of policies.

Answer 5

Code of conduct
health and safety
diversity and inclusion
internet
social media
recruitment
anti-discrimination
disciplinary

Question 6

Give some examples of procedures.

Answer 6

Complaints
onboarding
offboarding
evacuation
Sales order processing
Billing and payment
ICT password management
Business continuity

Question 7

What are some features of policies and procedures?

Answer 7

Specific and relevant to the target audience
Understandable
Up to date
well structured
reviewed regularly
approved

Question 8

What is the purpose of policies and procedures?

Answer 8

To support consistent workflows (necessary tasks)
Maintain equality
Formalization of policies
Compliance

Question 9

What are the reasons why organizations would have policies and procedures?

Answer 9

Hold employees accountable for their actions
let employees know where they can get help from
identify who is not following a procedure
prevent incidents