Knowledge Management

Question 1

Every organization is the sum total of its _____, _____, _____, and ________ _____.

Answer 1

people (tacit knowledge), process, tools, organizational culture

Question 2

Knowledge has meaning only in what?

Answer 2

Human context

Question 3

The five steps knowledge management process aligns people, processes, and tools in the organization and culture to create_________.

Answer 3

Shared understanding

Question 4

Shares and preserves knowledge

Answer 4

Knowledge management

Question 5

Transferring knowledge with non digital tools through

Answer 5

Manual, visual, or tactical means

Question 6

Digital tools include

Answer 6

Information systems
Collaboration systems
Expertise location systems
Data analysis tools
Search-and-discover tools
Expertise development tools

Question 7

A matrix where people, processes, and tools function to Integrate individual and organizational knowledge and learning strategies.

Answer 7

An organization

Question 8

Individual knowledge includes

Answer 8

Acquired ideas
Beliefs
Values
Knowledge

Question 9

The culture of an organization provides

Answer 9

The perspective by which information, goals, and motivations are viewed.

Question 10

Knowledge management enables the mission command warfighting function by:

Answer 10

a. Supporting the commanders decision making throughout operations.
b. facilitating dialogue and interaction required for successful mission command through collaborative tools and processes.
c. facilitating the capture and transfer of tacit knowledge shared in the organization
d. Facilitating the transfer of explicit knowledge shared in the organization.
e. Helping the staff provide timely and relevant information and knowledge.
f. Enabling adaptive, learning organizations.
g. supporting mission command warfighting function tasks

Question 11

The ease of movement of knowledge in organizations.

Answer 11

Knowledge flow

Question 12

The determination of the progress towards accomplishing a task, creating a condition, or achieving an objective (JP 3–0)

Answer 12

Assessment

Question 13

Identifying and tailoring human centric-solutions to close and mitigate the gaps or problems identified during assessment.

Answer 13

Design

Question 14

Why does the knowledge management officer communicate regularly with the chief of staff?

Answer 14

To verify if the solutions as designed are on the right track to fill the knowledge and performance gaps

Question 15

What are the enhanced organizational performances? (ADDPI)

Answer 15

Assess
Design
Develop
Pilot
Implement

Question 16

The performance of a small-scale preliminary test to evaluate and validate the feasibility, time, cost, and effects of a designed knowledge management solution.

Answer 16

Pilot

Question 17

When are pilot test performed?

Answer 17

Before full-scale implementation and are often an incremental test of a modification to an existing process and/or procedure.

Question 18

What enhanced organizational performance uses the walk before you run method?

Answer 18

Pilot

Question 19

Requires both user involvement and management support.

Answer 19

Implement

Question 20

How long does it take to complete a deliberate assessment?

Answer 20

10 to 14 months

Question 21

Identifies of people, process, and tools and places them in their contacts for entire organization

Answer 21

A deliberate assessment

Question 22

When is a rapid knowledge management assessment done?

Answer 22

When a performance gap has been identified, to determine if a knowledge base solution will improve performance

Question 23

A knowledge maturity model defines

Answer 23

Stages of maturity that an organization can expect to pass through in it’s road to improve its overall knowledge-centric practices and processes and ultimately operational performance.

Question 24

Knowledge management is the process of improving

Answer 24

Operational effectiveness by refining knowledge flow to aid effective decision making

Question 25

What does the knowledge management align and integrate?

Answer 25

People processes, tools and organizational culture to increase operational performance, and enhance mission command

Question 26

What does knowledge assessment aid decision makers to do?

Answer 26

Close knowledge and performance gaps and mature organizational knowledge