Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

WOCS Block 3-2023 > Engage Cross-Culturally > Flashcards

Engage Cross-Culturally Flashcards

1
Q

A very important skill set to obtain and maintain in the army is

A

The ability to build and maintain cultural resiliency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Cultural resiliency is defined as

A

The ability to adapt to a culture other than your own, while maintaining your own cultural identity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Definition of culture

A

Culture is a system of shared values, beliefs, and behaviors and norms people use to cope with both their physical and social environments, which is learned through interacting with others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Definition of engagement

A

Engagement is interpersonal interactions by soldiers and leaders with audiences in an area of operation (FM3-13)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Soldier and leader engagement provides a venue for

A

Building relationships
Solving conflicts
Conveying information
Calming fears
Refuting, rumors, lies or incorrect information 

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The four interrelated areas of culture

A

The VBBN Model
Types of culture
Norms of interaction
Behaviors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is VBBN

A

Values, beliefs, behaviors, and norms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Values

A

are ideas of right and wrong

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Other name for values

A

Guiding principles or ideals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Beliefs

A

Beliefs is a view of reality shared by a group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Behaviors

A

Behaviors are observable patterns of action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Norms

A

Norms are a range of permissible behaviors established by a group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is a framework of a culture

A

VBBN

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

In culture throughout the world, they can probably be classified by

A

Communication style (context sensitivity) and their degree of dependence (individualism/collectivism)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the two terms used to describe broadbrush communication differences between societies?

A

High context and low context

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Can one ever say that culture is always high or low context? T or F

A

False- one can never say that because societies contain both modes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is high context communication?

A

We’re understanding of a situation or meaning is conditioned or learned

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Examples of high context, cultural situations

A

Family gatherings or US military memorial services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Low context communication

A

Where understanding of a situation or meaning is made accessible in surroundings

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Individualism

A

Identifies primarily with self.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is collectivism?

A

When one’s identity is in large part, a function of one’s membership and role in a group

22
Q

What are the norms? (FRESH-T)?

A

Fate
Roles
Emotions
Space
Honor
Time

23
Q

What is fate?

A

Is the culturally-based concept that everything that occurs is already inevitably predetermined, and cannot be altered based on human actions

24
Q

What may fate be also viewed as?

A

Destiny

25
Q

What are different varieties of roles? 

A

Gender
Age
Kinship
Economic status

26
Q

What is emotion in cultures?

A

Displaying emotions differ from culture to culture

27
Q

Different type of “space” interaction within cultures

A
  • private space v. public space
  • interpersonal contact
  • eye contact
  • seating arrangements for negotiations
  • spatial preferences to age, gender, generation, social economical class and context
28
Q

What are the two perspective related to time?

A

Monochronic and polychronic

29
Q

What is monochronic time?

A

The approach to time is linear, sequential, and involves focusing on one thing at a time

30
Q

What is polychronic time?

A

Involves simultaneous occurrences of many things and the involvement of many people

31
Q

What are the behaviors in interaction?

A

Verbal, nonverbal, and communication styles

32
Q

What expression is important to remember when communicating verbally?

A

“Lost in translation “

33
Q

What are the qualities in speech?

A

Volume, inflection, and cadence

34
Q

What are the communication styles? (TARDI-D)

A

Task focused
Attached
Relationship focused
Direct
Indirect
Detached

35
Q

What is cultural self-awareness

A

The knowledge, skills and attitudes regarding American culture that enable individuals to adapt effectively in cross-cultural environments

36
Q

What does cultural, self-awareness encompass?

A

US social, military and interagency culture and includes any potential cultural biases that may exist

37
Q

What consist in rapport?

A

Understanding, respect, and trust

38
Q

What are the stages in the leader engagement cycle?

A
  1. Identify key leader or entity
  2. Intelligence preparation of the environment.
  3. Identify desired effects.
  4. Prepare.
  5. Execute.
  6. Debrief/report (AAR)
  7. Reengage.
39
Q

What are the three phases in conflict resolution/negotiation process?

A
  1. Prepare.
  2. Implement.
  3. Evaluate.
40
Q

What is the definition of negotiation?

A

Is a communication process between two or more parties

41
Q

What is aspiration point?

A

The best each party hopes to get out of a negotiated agreement. What each party desires to achieve.

42
Q

What is reservation point? A.k.a. bottom line.

A

It is the least favorable option or offer either side might accept

43
Q

Best Alternative To A Negotiated Agreement (BATNA)

A

The option a negotiating party might execute should the negotiation fail.

44
Q

What are the keys to determining a valid BATNA?

A
  1. An option you can execute unilaterally.
  2. It must be a real option.
  3. It must be perceived as credible by your negotiating counterpart.
45
Q

What is Zone Of Possible Agreement? (ZOPA)

A

The area between each parties, aspiration and reservation points defines their own bargaining range. Meaning an area of common interest

46
Q

Where are the negotiation strategies?

A

Distributive and integrative

47
Q

What is the distributive category also known as?

A

“Value claiming”

48
Q

The zero sum approach can be executed through three negotiating strategies

A

“ comply, quote”, “insist”, or “settle”

49
Q

What is interest base negotiation? (IBN)

A

An integrative approach, focusing on relationships

50
Q

The essential component of Interest Based Negotiation IBN

A

Separate the people from the problem
Focus on the interest not a position
Determine BATNA
Brainstorm for mutual Gaines
Use objective criteria to measure furnace or reasonableness of the agreement

WOCS Block 3-2023 (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions