KNOWING EXACTLY WHAT TO SAY Flashcards
INTRODUCING A NEW IDEA BUT SCARED OF THE REJECTION
“NOT SURE IF ITS FOR YOU, BUT”
“NOT SURE IF ITS FOR YOU, BUT WE HAVE 6 MONTH SAME AS CASH FINANCING”
“NOT SURE IF ITS FOR YOU, BUT
WHEN YOU WANT THEM TO CONSIDER A NEW IDEA
“HOW OPEN MINDED WOULD YOU BE TO …”
HOW TO GET PEOPLE EXCITED ABOUT THE FUTURE AND GIVES THEM A REASON TO MOVE FORWARD TO THE GOOD NEWS OR AWAY FROM THE BAD NEWS
“HOW WOULD YOU FEEL IF”
CREATING PITCTURES IN SOMEONES HEAD WITH EMOTION
“JUST IMAGINE…”
WHAT SHOULD I REPLACE PERMISSION BASED QUESTIONS WITH
LIKE “CAN I HAVE YOUR PHONE NUMBER “CAN I POINT YOU IN THE DIRECTION ” OR “DO YOU HAVE ANY QUESTIONS
“WHAT CAN I POINT YOU IN THE DIRECTION OF”
“WHAT QUESTIONS DO YOU HAVE FOR ME”
“WHAT ROOM ARE YOU SHOPPING FOR”
WHEN SOMEONE NEEDS HELP DECIDING
YOU HAVE THREE OPTIONS…
When your trying to tie someone down
“When would be a good time..”
HOW TO TELL THEM THE NEGATIVE OR POSTIVE CONSEQUENCES
IF … THEN..
WHEN YOU WANT SOMEONE TO DO THIS INSTEAD OF THAT
THERE ARE TWO TYPES OF PEOPLE
GET SOMEONE TO AGREE WITH YOU
I BET YOUR A LITTLE LIKE ME
HOW TO GET SOMEONE TO RELAX
DONT WORRY
I WANT YOU TO DO THIS
MOST PEOPLE IN THIS SITUATION…
BRING POSTIVITY TO NEGATIVE ENERGY
THE GOOD NEWS IS
INSTEAD OF ASKING WHAT THEY WOULD LIKE TO DO
WHAT HAPPENS NEXT..
SOMEONE THROWS AN OBJECTION AT YOU BUT YOU WANT TO DIG DEEPER
WHAT MAKES YOU SAY THAT
WHEN SOMEONE IS ABOUT TO SAY NO
BEFORE YOU MAKE UP YOUR MIND
HOW TO OVERCOME THEIR OBJECTION
IF I CAN, WILL YOU?
HOW TO DOWNSALE
JUST ONE MORE THING..
WHENEVER SOMEONE SAYS THANK YOU
MY PLEASURE, JUST ONE MORE THING THOUGH..
GET A REVIEW
CAN YALL DO ME A SMALL FAVOR?
HOW TO FIND THE OBJECTION
JUST OUT OF CUROSITY…
CLOSE
JUST OUT OF CURIOSITY, WHATS HOLDING YALL BACK FROM PURCHASING THIS TODAY?
WHAT DO YOU MEAN BY THAT? WHAT MAKES U SAY THAT?
IF I CAN… WOULD YOU..?
GET THEM TO MATTRESSES
NOT SURE IF ITS FOR YOU BUT WE HAVE A HUGE SELL GOING ON FOR MATTRESSES
WOULD YOU BE OPEN MINDED ENOUGH TO JUST TAKE A LOOK?
ADD TO TICKET
IM NOT SURE IF THIS IS FOR YOU, BUT WHENEVER YOU PURCHASE X WE OFFER 15% OFF ANYTHING ELSE PURCHASED.
PROTECTIONS AT DESK
CAN I ASK YALL A QUESTION?
HOW WOULD YOU FEEL IF YOU SPEND ALL THIS MONEY ON THIS FURNITURE ONLY FOR IT TO GET RUINED A YEAR FROM NOW? NOT GOOD RIGHT?
THIS IS WHY WE OFFER 4 YEAR PROTECTIONS FOR ALL OF OUR FURNITURE. OUR PROTECTIONS GURANTEE THAT YOUR FURNITURE WILL BE LIKE IT WAS THE DAY YOU GOT IT FOR 4 YEARS. AFTER THE 4 YEARS IS OVER, IF YOU DID NOT HAVE ANY ISSUES THEN YOU GET THE FULL AMOUNT BACK IN STORE CREDIT.
WHEN SOMETHING IS OUT OF STOCK
SO I CHECKED AND IT IS OUT OF STOCK CURRENTLY.. THE GOOD NEWS IS IT COMES BACK INTO STOCK IN A LITTLE OVER A MONTH.
BEFORE YOU MAKE UP YOUR MIND..
PROTECTION PITCH EARLY AND OFTEN
ITS FUNNY I ACTUALLY HAD A CUSTOMER THIS MORNING WHO SWORE SHE DIDNT WANT ANYTHING… THIS LIGHT COLORED.. BC SHE WAS SCARED OF IT GETTING RUINED. SHE ENDED UP BUYING THIS ONE ONCE SHE FOUND OUT ABOUT THE 4 YEAR PROTECTION WE OFFER WITH ALL OF OUR Furniture.
GETTING THEM ON BEDMATCH:
SO MOST PEOPLE COME IN LOOKING FOR A MATTRESS AND USUALLY JUST PICK WHICHEVER ONE FEELS THE BEST, WHICH IS TOTALLY FINE BUT FIRMNESS LEVEL ISNT ABOUT WHICH MATTRESS FEELS THE BEST. ITS ALL ABOUT FINDING A FIRMNESS LEVEL THAT WILL SUPPORT YOUR BODY WHENEVER YOUR UNCONSIOUS ASLEEP. THIS MACHINE WE HAVE RIGHT HERE DOES JUST THAT BY MEASURING OVER 4000 PRESSURE POINTS, IT TAKES LIKE 3 MINUTES TO DO. ARE YALL OPEN TO TRYING IT?
FOR WHENEVER THEY ARE GOINGN TO LOOK AT OTHER STORES:
WHILE YALL ARE LOOKING AT OTHER STORES KEEP AN EYE OUT ON PRICES AND QUALITY. WE GURANTEE THE LOWEST PRICES AND WILL DOUBLE THE DIFFERENCE OF PRICE. SO IF YOU FIND THE SAME CHAIR AT ASHLEYS FOR $100 LESS, WE WILL DISCOUNT OURS $200.
WHEN SOMEONE ASKS FOR DISCOUNT:
SO I WOULDNT BE ABLE TO DISCOUNT THIS FURNITURE BECAUSE ITS ALREADY ON A SALES PRICE, THE GOOD NEWS IS THAT I CAN DISCOUNT OUR PROTECTION PLAN. DOES THAT MAKE SENSE?
