KKR / Transformation

Question 1

GfK - KKR - IPSOS

Answer 1

Task
Sale and separation of research business to IPSOS
Carve out 1000 staff
Migration of 50TB data across the region
Business applications

Action
Identify all stakeholders define comms strategy - regular
Engage with the business early on
Pre-mortem (what could go wrong)
Lessons learned
Risk analysis
Ensure ongoing relationship (TSAs)

Result
On time and under budget
Exceptions agreed
Ensure business continuity 
Realise cost savings

Question 2

GfK - KKR - Cost savings (Infrastructure)

Answer 2

Task
Infrastructure consolidation
Reduce datacentres globally from 180 to 3
NE region 8 to 0 (into FR2 and Cloud)

Action
Datacentre consolidation into FR2
Consolidation of servers and services
Relationships with local MDs and business
Push containerization and Kubernetes cloud

Result
Reduction in datacentres
Cost reduction 25%

Question 3

GfK - KKR - IT and back-end systems upgrade and standardization

Answer 3

Task
Office 365 (Exchange, Teams, OneDrive) - 1.5m
ServiceNow - 1m
Confluence and Slack

Action
Align globally
Co-ordinate with vendors

Result
On time and under budget delivery

Question 4

GfK - KKR - Business systems

Answer 4

Task
• Salesforce - adoption, integration and training
• Workday - adoption, integration and training
• Printers - global alignment
• Room booking
• Audio visual

Action
Support implementation
Training
KBAs and ongoing support

Result
On time delivery

Question 5

*** GfK - KKR - Overview

Answer 5

Restructure and Digital Transformation

KKR purchase GfK in 2017
New management team
100m investment
200m cost savings in 2 years
Sale of traditional market research to IPSOS
Concentration on digital core (prescriptive analytics)

Cost savings:
40% headcount reduction - restructure and centralize
Simplification of IT infrastructure

IPSOS separation - 1000 staff, applications, data

Digital transformation:
Deliver business systems (Salesforce, Workday, Tech)
Implement Enterprise IT SAAS (O365, SN, Confluence)

Question 6

GfK - KKR - Cost savings (Personnel Costs)

Answer 6

Task
Reduction of IT workforce 40%

Action
Restructure IT teams
Consolidation of regional IT teams
Single service desk team
Single infrastructure team

Aligned processes
Shared vision and clear communications
Relationships with local MDs and business

Result
Reduction 45 to 30 staff
Single teams and flatter hierarchy 
Regional service desk
European service desk - global
Exceeded cost saving targets and improved efficiency
End-user satisfaction up to 98% 
First time fix rate about 80%