KF Chapter 1

Question 1

Hawthorne Studies

Answer 1

By Elton Mayo
Think about what’s the perfect conduits for higher productivity
Ex.room lighting, temperature

Question 2

Two studies/scientists focused on the human behavior factor?

Answer 2

• Mary Parker Follett(first female)

- Elton Mayo “The Human problems of an Industrial Civilization”

Question 3

What makes human capital a source of competitive advantage?

Answer 3

• Value
• rareness
• not easily imitated
• not easily substituted or replaced
• organization able to successfully utilize the resource

Question 4

Individual human capital

Answer 4

Factors such as visions and aspirations; knowledge, technical and social skills; confidence; enthusiasm; motivation and commitment; honest and integrity; persistence and etc.
it’s not given!!

Question 5

Social capital?

Answer 5

Factors such as shared goals; shared values and culture; trust , mutual respect; engagement; team effectiveness and etc.
It’s not given!!!!

Question 6

What are the two primary elements of strategic management?

Answer 6

Strategy formulation and strategy implementation

Question 7

What is strategic management?

Answer 7

A plan for integrating goals, tactics, policies and actions into a meaningful whole.

Question 8

What are the elements in Strategy Formulation?

Answer 8

Vision, mission, goals, strategic plan.

Question 9

SWOT analysis?

Answer 9

Internal analysis- Strengths, weaknesses

External analysis-opportunities, threats

Question 10

What’s the name of the one approach to strategy implementation?

Answer 10

Galbraith’s star model

Question 11

What’s Galbraith’s Star Model?

Answer 11

5 critical elements of organization functioning:

Strategy, structure, system and processes, metrics and rewards, people.

Question 12

What are some of the corporate social responsibility?

Answer 12

1. Make a profit consistent with expectations for intentions like business to fulfill economic responsibilities
2. Obeying both host country and international law
3. Acting ethically by considering both host country and global standards
4. Being good corporate citizens and fulfilling the host country’s expectations for philanthropic responsibilities

Question 13

What are some ways to improve the ethical climate?

Answer 13

1. Demonstration of ethical behavior from leaders
2. Careful recruitment and selection of new employees
3. Developing a meaningful and real code of ethics
4. Training employees to better deal with ethical issues
5. Use operant conditions to drive ethical behavior
6. Incorporate structural mechanisms to deal with ethics issues

Question 14

What are some of the current issues with HRM?

Answer 14

• Merger and acquisitions(cultural fit)
• offshoring(paying someone to do it)
• downsizing/right sizing
• business process outsourcing

Question 15

What is an organization?

Answer 15

• consciously coordinated social unit
• composed of two or more people
• functions on a continuous basis to achieve a common goal
• characterized by formal roles that define the behavior of its members

Question 16

Disciplines contributing to organizational behavior?

Answer 16

Leadership, culture, team dynamics, motivation and etc

Question 17

Disciplines contributing to human capital management?

Answer 17

Recruitment, selection and placement, training, and etc.

Question 18

Three basic levels within the organization?

Answer 18

The individual, the group, and the organization as a whole.

Question 19

Context of strategy?

Answer 19

Organizational behavior and human capital management decisions should always be made with the overall company strategy in mind.

Question 20

Derailers?

Answer 20

• insensitivity to others
• poor working relations
• inability to build or lead a team
• authoritarianism
• imagine life to change and adapt