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Business > key terms 1.4-Managing People > Flashcards

key terms 1.4-Managing People Flashcards

1
Q

what is flexible workforce?

A

a workforce that can respond, in quantity and type, to change in market demand

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2
Q

what is home working?

A

people who undertake their regular work from home

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3
Q

what is multi-skilling?

A

the process of increasing the skills of employees

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4
Q

what is zero-hour contracts?

A

a contract hat does not guarantee and particular number of hours’ work

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5
Q

what is outsourcing?

A

getting other people or businesses to undertake work that was originally done in-house

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6
Q

what are trade unions?

A

organisations of workers that exist to promote the interest of their members

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7
Q

what is industrial action?

A

disruptive measures taken by workers to apply pressure on employers when disagreement cannot be resolved

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8
Q

what is collective bargaining?

A

a method of determining conditions of work and terms of employment through negotiations between employee and employer representatives

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9
Q

what is internal recruitment?

A

appointing workers from within the business

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10
Q

what is external recruitment?

A

appointing workers from outside of the business

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11
Q

what is a job description?

A

a document that shows clearly the tasks, duties and responsibilities expected of a worker for a particular job

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12
Q

what is a person specification?

A

a person profile of the type of person needed to do a particular job

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13
Q

what is s curriculum vitae (CV)?

A

a document that lists personal details, qualifications, work experience, referees and other info about the jobseeker

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14
Q

what is training?

A

a process that involves increasing the knowledge and skills of a worker to enable them to do their jobs more effectively

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15
Q

what is induction training?

A

training given to new employees when they first start a job

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16
Q

what is on the job training?

A

training that takes place whilst doing work

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17
Q

what is off the job training?

A

training that takes place away from the work area

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18
Q

what is an organisation chart?

A

a diagram that shows the different job roles in a business and how they relate to each other

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19
Q

what is hierarchy?

A

the order or levels of responsibility in an organisation from the lowest to the highest

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20
Q

what is span of control?

A

the number of people a person is directly responsible for in a business

21
Q

what is chain of command?

A

the way authority and power is organised in an organisation

22
Q

what is delayering?

A

removing layers of management from the hierarchy of an organisation

23
Q

what are subordinates?

A

people in the hierarchy who work under the control of a senior worker

24
Q

what is delegation?

A

authority to pass down from superior to subordinate

25
Q

what is centralisation?

A

a type of business organisation where major decisions are made at the centre or core of the organisation and then passed down the chain of command

26
Q

what is motivation?

A

the desire to take action to achieve a goal/s

27
Q

What is Taylor’s Scientific management?

A

a theory that suggests there’s a ‘best way’ to perform work tasks

28
Q

what is Mayo’s Hawthorne effect?

A

the idea that workers are motivated by recognition given to them as a group

29
Q

what is Maslow’s Hierarchy of needs?

A

the order of people’s needs starting with basic human requirements

30
Q

what is Herzberg’s Motivators?

A

things at work that result in satisfaction

31
Q

what is Herzberg’s Hygiene factors?

A

things at work that result in dissatisfaction

32
Q

what is empowerment?

A

giving official authority to employees to make decisions and control their own work activities

33
Q

what is consultation?

A

listening to the views of employees before making key decisions that affect them

34
Q

what is job enlargement?

A

giving an employee more work to do of a similar nature ‘horizontally’ extending their work role

35
Q

what is job enrichment?

A

giving employees greater responsibility and recognition by ‘vertically’ extending their work role

36
Q

what is job rotation?

A

the periodic changing of jobs or tasks

37
Q

what is self actualisation?

A

top level of Maslow’s HoN where people realise their full potential

38
Q

what is team working?

A

organising people into working groups tat have a common aim

39
Q

what is a bonus?

A

a payment in addition to basic wages for reaching targets or in recognition for service

40
Q

what is commission?

A

percentage payment on a sale made to the salesperson

41
Q

what is performance related pay?

A

a payment system made for non-manual workers where pay increases are given if targets are met

42
Q

what are piece rates?

A

a payment system where employees are paid an agreed rate for every item produced

43
Q

what is profit sharing?

A

where workers are given a share of the profits, usually as part of their pay

44
Q

what is payment by results?

A

payment methods that reward workers for the quantity and quality of work they produce

45
Q

what is an autocratic leader?

A

a leadership style where a manager makes all the decisions without consultation

46
Q

what is a democratic leader?

A

a leadership style where managers allow others to participate in decision-making

47
Q

what is a paternalistic leader?

A

a leadership style where the leader makes decisions but takes into account the welfare of employees

48
Q

what is a laissez-faire leader?

A

a leadership style where employees are encouraged to make their own decisions within certain limits

Business (22 decks)

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