KEY STUFF CHAPTER 5 Flashcards
1
Q
eligible complainants requirements
A
consumer
biz with fewer than 10 employees and less than 2m turnover
charities with income less than 6.5m
trusts with net assets less than 5m
certain SMEs with turnover less than 6.5m and balance sheet less than 5, OR fewer than 50 employees
2
Q
award limit from the FOS
A
415k
3
Q
who can make super complaints
A
HMT approved consumer bodies
4
Q
who can make mass detriment references
A
FOS or the firms themselves
5
Q
who is able to claim insurance claims under FSCS
A
everyone but authorised firms as it it funded by authorised firms
