Key performance Indicators Flashcards
What is percentage of market share
Represents the percentage of an industry or market’s total sales that is earned by a particular company over a specified time period.
What is is net profit figures
The amount of money left over after the businesses expenses have been deducted from the amount of revenue earned.
What is rate of productivity growth
The amount of outputs produced compared to the amount of inputs used and the rate in which it increases over time.
Whats is number of sales
The measure of total customers that brought a good or service in a given reporting period.
what is staff absenteeism
Is the number of days employees are away from work as a percentage of their total possible working time.
What is level of staff turnover
Is the amount of employees leaving the business in a period of time as a percentage of the total number of employees in that business.
What is level of wastage
The amount of resources and finished goods that are discarded during the production process.
What is number of customer complaints
The recorded number of individuals who report a defect, fault or issue in the good or service that they purchased in a given time period.
What is number of workplace accidents
The recorded number of worker or customer related injuries that occur in a business in a given time period.
What is a KPI
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives over a period of time. Organizations use KPIs at multiple levels to evaluate their success at reaching targets.
