Key Communication Tips

Question 1

Know Audience

Answer 1

Always know the why and for whom (audience)
○ Career Level / Familiarity / Needs / Motivation / Expectations

Question 2

Emotions

Answer 2

Communicate emotions in person

Question 3

Facts

Answer 3

Communicate facts via emails

Question 4

Listen

Answer 4

Listen more than you talk (Avoid motor mouthing or motor emailing)

Question 5

Simplification

Answer 5

Simplify your messages

	How to communication Clearly
	-----------------------------------------
		1. Lead with the main point
		2. Cut the jargon
		3. Use short, and direct sentences (Tip: use subject at the beginning of sentence)
		4. Read it loud
		5. Spell check 
		6. Don't overuse spell check

Question 6

Emotional Intelligence

Answer 6

Emotional intelligence is the ability to recognize your emotions, understand what they’re telling you, and realize how your emotions affect people around you. It also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.

1) Self Awareness: know their strengths and weaknesses, and they work on these areas so they can perform better
2) Self Regulation: Ability to control emotions like angry and jealous.  Think before they act.
3) Motivation: Self motivated, highly productive, love a challenges, and effective whatever they do
4) Empathy: empathy is the ability to recognize emotions in others, and to understand other people's perspectives on a situation
Empathy At Work: empathy is the ability to recognize emotions in others, and to understand other people's perspectives on a situation
         Cognitive Empathy-Think or feel about another person feeling
         Emotional Empathy-Ability to share the feeling of another person, and so understand the person on deeper level
         Compassionate Empathy: involves not only having concern for another person, and sharing their emotional pain, but also taking practical steps to reduce it.
 5) Social Skills: Team players, rather than focus on their own success, help others develop and shine. Manage disputes, excellent communicators, and masters at building relationships

Question 7

Ask right questions

Answer 7

Often beginning with “Why,” “How,” or “What do you think about…,” they are questions that set the stage for subordinates to discover their own solutions, increasing their competence, their confidence, and their ownership of results.

   Open Question / Funnel questions (Start with General and Drill) / Probing questions (Ask more based on input) / Leading (Try to lead the respondent in our way)