Diplomatic Language Workbook

Question 1

Listen to others

Answer 1

People like to be listened to, and you can show them you were listening by repeating their idea and blending it with your opinion. Even if you disagree, a simple acknowledgement of their idea can put them at ease
○ Ex: I see what you mean, but I think we should reschedule so other stakeholders can weigh in first

Question 2

Avoid negative wording

Answer 2

People will be more receptive to the same concept worded in a positive manor
○ Ex: I don’t think that’s such a good idea

Question 3

Avoid Finger pointing word

Answer 3

“You”— “ You” can feel accusatory; so, the easiest change is to substitute “You” with “I” or “We.”
○ Ex: I didn’t understand that.

Question 4

Modal Verbs

Answer 4

Use Modal Verbs like Could / Would / May

Question 5

Use Passive Voice

Answer 5

The reports were signed off yesterday by project manager

Question 6

Choose Words Carefully

Answer 6

Say “Last year’s project was not a success” instead of “Last year’s project was a failure”

Question 7

Rephrase Direct Statements

Answer 7

Say “Our computer system is down. We’re now working on a fix and hope to have it back up as soon as possible. Thanks for your patience.” instead of “Our computer system is down. We are not sure how long it will take to fix.”

Question 8

Use Minimizers

Answer 8

Say “There has been a slight delay in our shipment. It may take a bit longer to arrive” instead of “There has been a delay in our shipment. It may take weeks to arrive.”