Kato: Capability Flashcards
How can you build your productivity capability?
Attend further training e.g. Master classes and Fundamentals
Use the productivity tools to solve problems usinf PDCA or A3 PPS approaches
Complete a Green Belt project
Spend development time with a Green Belt accredited colleague
Visit other team’s pulse checks
What does PDCA stand for?
What is it used for?
PLAN, DO, CHECK, ACT
It is a framework for driving CIs to completion.
What is done in each stage of PDCA?
Plan - investigate the root cause using Fishbone, 5 Whys
Do - identify, choose (PICK Matrix) and test solution
Check - test results
Act - implement solution and log CI
What is an A3 PPS and when is it used?
A3 is a structured problem solving approach.
It presents the problem on a single page and provides a process to guide the team from problem to robust, implemented solution.
Use for small/medium business led problems.
In the PLAN stage of a PDCA what are you looking to identify?
PLAN aims to understand the ROOT CAUSES of a problem.
In the DO stage of the PDCA what are you looking to do?
In the DO phase we are looking to select the best SOLUTION to address the ROOT CAUSES.
In the CHECK stage of the PDCA what are we checking?
The CHECK phase aims to check that the proposed SOLUTION fully works. This means CHECKING (measuring) the effectiveness, usually through a Test and Learn.
In the ACT stage of PDCA what do you do?
Implement the solution.
Update SOPs and train / communicate these changes to the teams.
Update the CI register to record the benefits.
In which stage of PDCA would we conduct the Test and Learn.
The TEST & LEARN is conducted in the DO phase. The results are checked in the CHECK phase.
What do you do when you have a proposed solution to a problem?
Take the issues from DO to CHECK.
Complete the TEST & LEARN.
Measure the outcomes.
Can you name any of Bankwest’s Productivity Programs?
Examples: REV, Bronze, Silver and Gold Accreditation, Green Belts, Black Belts, Productivity Fundamentals Training, Productivity Master Classes, Aiming for Excellence on-line training.
What should I do when I have completed a CI.
Standard Operating Procedures and the process maps should be reviewed and updated.
The CI should be logged as completed in the tracker and the benefits recorded..
Colleagues should receive an update and success should be recognised.
Where do I start with an A3 practical problem solve?
Download a copy of the Bankwest template and follow the questions.
Start with identifying the problem and the impact.
Seek guidance if required from your leader, Productivity Champion, Green Belt or Black Belt colleagues.
Why is it important to start with understanding performance gaps for a CI?
We have defined metrics that align to good performance. Driving good performance is what CI is all about. If we start with performance gaps we can prioritise our efforts.
Why do I need to quantify the impact of a problem?
Before I spend resources trying to fix something I need to know that it is worth fixing and why.
With a fishbone, what goes on the “head”
The head is the problem we are looking to solve.
With a fishbone, what goes on the “bones”
The “bones” hold the direct causes of the problems.
Using 6 Ms (Manpower, Mother Nature, Machines, Methods, Measurements & Materials) as a name for each bone can help the brainstorming process. You can use other names if you feel that they work better for your problem.
If I am doing a fishbone and identify a solution should I put in on the bones?
No.
Hold it for consideration when you start looking at solutions.
If I know the solution why would I use CI tools?
Your initial solution may not address all of the root causes in the best manner.
What does PICK stand for in a PICK Matrix.
What would you use a PICK Matrix for?
PICK: Possible, Ideal, Consider & Kill
A PICK Matrix is a tool used to prioritise and shortlist solutions, opportunities or ideas by comparing the benefits and ease of implementation of each individual solution, opportunity or idea relative to others.
What are the two factors used in a PICK Matrix?
Ease of Implementation & Impact of the Solution
What is the 5 Why tools and why is it used?
Repeatedly asking “Why?” in order to drill down form the symptoms of an issue to uncover the root cause(s).
Drilling down and addressing the root cause(s) of a business problem fixes it at the source and reduces the likelihood of similar symptoms recurring. This prevents a team from implementing superficial solutions that won’t fix the problem in the long run.
When you have done the 5 whys how do you check that it is correct.
When reading down the page, use “because”. When going back up use “therefore”. If the logic does not work, it’s not right.
When I have completed the Fishbone what is the next step?
After completing the Fishbone you must validate the primary causes that you have identified. This can be done through Go-Look-See or reviewing the data that you have some that you can validate the findings. Only after you have done this should you move on to the 5 Whys.
