Kato: Accreditation and Risk Flashcards
1
Q
What are the 5 elements of the Bronze, Silver and Gold Operational Excellence assessments?
A
- Productivity Leadership
- Productivity Capability
- Productivity Mindsets and Behaviours
- Customer Focus
- Process Management
2
Q
What is the benefit of working towards and achieving accreditation?
A
It demonstrates how you are working towards Operational Excellence and have minimised non value add activities as well as ensuring we are focusing on those things valuable for our customers.
Is sustains a focus on continuous improvements and colleagues are skilled at problem solving.
3
Q
What are the 5 CI questions?
A
- Does the cost outweigh the benefits ?
- Will this change / weaken an existing control and /or increase Operational Risk ?
- Does this change impact a process / procedure that is also used by other teams ?
- Do the stakeholders have any issues implementing the proposed change / risk?
- Do you need specialist support to deliver the change
4
Q
Why do we use the 5 CI questions?
A
The 5 CI questions are a risk control to ensure that we manage risk in change, even for small changes.
They help understand what changes we can make locally and where we need to involve others.
