Kaplan Set 2

Question 1

Which cloud computing term refers to a feature that allows a provider to dynamically adjust resource allocation, based on demand?

Answer 1

Rapid elasticity

Question 2

Your company has decided to make several computers that will be used for specialized functions. You have been tasked with assembling these computers. Management wants you to ensure that computers will not experience any overheating issues. What components are used to help with this?

Answer 2

1. A Fan
2. A Heat Sink
3. Thermal Compound

Question 3

What serial communication standards provide hot-swap capability?

Answer 3

1. USB

2. IEEE 1394

Question 4

Susan needs to replace the CPU in her laptop computer. She has asked you for recommendations for better performance. What would you recommend her?

Answer 4

Determine which processors the BIOS will support using the documentation.

Question 5

A user contacts you with a printer configuration issue. The user wants to print multiple copies of a document. However, he wants the individual pages to print together, meaning all the copies of page 1 should print before the copies of page 2. What configuration option should you tell the user to adjust?

Answer 5

Collation

Question 6

You replaced a processor with a newer processor that should run at a much higher speed. However, your system does not identify the processor correctly, and the processor runs at the same speed as the old processor. What could you do to correct this problem?

Answer 6

Update the BIOS.

Question 7

You need to ensure that the GSM and 3G phone information for your Android phone is updated. Which type of update would you perform?

Answer 7

Baseband update

Question 8

A manager in your company has read about the memory effect and notebook computers. You are explaining to him how the memory effect works. What component is affected by memory effect?

Answer 8

Battery

Question 9

What CPU cooling method should you implement when other convective methods will not work?

Answer 9

Peltier cooling

Question 10

You have decided to enable overclocking to increase the performance of a computer. On what computer components can you specifically enable overclocking

Answer 10

1. RAM
2. System Bus
3. Processor

Question 11

Your company implements a new policy that all computers must use drive-level encryption for security. You want to enhance the security provided by BitLocker. What should you enable?

Answer 11

Trusted Platform Module (TPM)

Question 12

Vincent has a computer with two DVI ports and wants to connect it to an HDMI display. What is the easiest solution?

Answer 12

Purchase a DVI-to-HDMI cable or adapter.

Question 13

You are setting up a new sub-network on an existing network. Management has asked that you use existing cabling that the company has already purchased. However, you need to ensure that the cabling can be used on a 10BaseT network. What is the minimum category of UTP cable you can use?

Answer 13

Category 3

Question 14

You need to remove several devices from a computer. For which type of device should you use the Safely Remove Hardware icon to stop the device’s operation before removing it from the computer?

Answer 14

USB flash drive

Question 15

You are a desktop engineer for Verigon Corporation. Gloria requires a PCI network interface card and a PCI sound card installed in her computer. Her computer has three PCI slots, two of which contain the video card and the modem, respectively. What card should you use to attach both the PCI network interface card and sound card to the computer?

Answer 15

Riser card

Question 16

You are instructing a user on how to properly use a new laptop. He asks about the special function keys that are used to perform tasks such as toggling the display or adjusting the display brightness. What key should the user strike in combination with the special function keys?

Answer 16

The Fn key

Question 17

You are helping a friend build his new home computer. After completing the assembly, you discover that none of the unused expansion slots have covers, and you cannot find the slot covers anywhere. You suspect that your friend threw them away along with the packing material for the case, thinking that they were simply unneeded metal punch-outs. Why should you go through the trouble of finding new slot covers and installing them on the unused slots?

Answer 17

1. To keep foreign objects out of the case

2. To keep air circulating properly inside the computer case.

Question 18

You wish to send encrypted emails. What option should you enable?

Answer 18

Secure/Multipurpose Internet Mail Extensions (S/MIME)

Question 19

Your computer has been operating without problems for some time, but on your most recent startup, nothing appears on the monitor screen. The lights for the keyboard, floppy drive, and hard disk flash at startup. Your computer has an American Mega trends, Inc. (AMI) BIOS program, and the computer generates one long beep followed by eight short beeps at startup. Which item is most likely to be defective?

Answer 19

The video card

Question 20

A user contacts you stating that the print head for her department’s dot matrix printer is faulty. What problems indicate that this is the case?

Answer 20

1. Partial Characters

2. Missing Characters

Question 21

You are responsible for performing all routine maintenance on your company’s thermal printers. What of the following is NOT part of routine maintenance for these printers?

Answer 21

Calibrating the printer

Question 22

During a class, the instructor discusses technology that allows a single processor to handle two independent sets of instructions at the same time. What technology provides this functionality?

Answer 22

Hyper-Threading (HT) technology

Question 23

Susan called the help desk to ask about which type of BIOS password she should configure to restrict access to the BIOS setup program. What password type would you explain?

Answer 23

Supervisor password

Question 24

You have a bootable DVD that includes virus-scanning software. However, when you insert the DVD into a computer’s DVD drive and reboot the computer, the computer still boots normally. What is the problem?

Answer 24

You need to change the BIOS boot order.

Question 25

A user reports that her portable computer overheats frequently. You inspect her computer and discover that the air vents are open. What is the most likely cause of this problem?

Answer 25

Dust has accumulated on the heatsink fins.