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NURS 200 > K & Q: Chapter 6 > Flashcards

K & Q: Chapter 6 Flashcards

Quiz 2

1
Q

What are the three current trends in society that affect communication?

A
  1. aging population
  2. technology
  3. increasing social diversity
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2
Q

the exchange of information or opinions

A

communication

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3
Q

the who in communication, the person who initiates the conversation

A

sender

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4
Q

the what in communication; consists of nonverbal and verbal stimuli that are taken in by the receiver

A

message

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5
Q

the person who takes in the message and analyzes it

A

receiver

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6
Q

the new message that is generated by the receiver in response to the original message by the sender

A

feedback

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7
Q

a nurse who is caring for a fresh postoperative client looks at the dressing to validate that it is dry, intact, and free of discharge is utilizing the ______ channel

A

visual

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8
Q

when the nurse asks their client to rate their pain, and listens to cues based on the pitch, rate rhythm and volume of the patient’s response is using the ______ channel

A

auditory

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9
Q

the nurse touches the clients skin and noted that it is warm and dry, she also looks at the clients facial expressions and interprets what the patient is feeling. She is using the _____ channel

A

kinesthetic

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10
Q

Relies on speaking words and tone to convey communication

A

verbal mode of communication

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11
Q

consists of aspects of communication that are outside what is spoken

A

nonverbal mode of communication

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12
Q

what is even more important than the words or tone used?

A

facial expression

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13
Q

the first tip to communicating with computers

A

respond in a timely manner

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14
Q

the level of communication depends on

A

the audience

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15
Q

directs the message to an audience or group of people with a common interest

A

public communication

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16
Q

the nurse educator presenting a workshop on signs and symptoms of menopause to a room full of middle-aged women engages in ______ communication

A

public

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17
Q

this type of communication can be thought of as self-talk

A

intrapersonal communication

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18
Q

refers to how individuals communicate within themselves

A

intrapersonal communication

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19
Q

involves communication between individuals, either person to person or in small groups

A

interpersonal communication

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20
Q

the message starts at the top and is disseminated by levels through the chain of communication

A

downward communication

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21
Q

idea originates at some level below the top of the structure and moves upward

A

upward communication

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22
Q

occurs among people of a similar status, for example two nurses discussing a dressing change

A

lateral communication

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23
Q

when different levels of the health care team discuss a client care concern such as discharge planning

A

diagonal communication

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24
Q

involves active listening, as well as paying attention to verbal and nonverbal cues and their congruency. Conveying that you’re listening

A

attending

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25
Q

entails verbal and nonverbal acknowledgement of the senders message

A

responding

26
Q

“I hear you” is an example of?

A

responding

27
Q

helps the message become clear by using skills such as restating, questioning or rephrasing

A

clarifying

28
Q

describes working jointly with others to resolve a problem or conflict

A

confronting

29
Q

Siding with another person or backing up another person: “I can see that you would feel that way.”

A

supporting

30
Q

Centres on the main point: “So your main concern is …”

A

focusing

31
Q

Supplies knowledge that an individual did not previously have: “It’s common for people with pneumonia to be tired.”

A

providing information

32
Q

allows for intrapersonal communication

A

using silence

33
Q

Restores confidence or removes fear: “I can assure you that tomorrow …”

A

reassuring

34
Q

Provides relief and gains perspective, but may also cause harm, so use it carefully.

A

using humour

35
Q

Makes known that one is capable or worthy: “It’s okay to cry.”

A

conveying acceptance

36
Q

Expands the listener’s understanding: “How painful was it?”

A

asking related questions

37
Q

what is the goal of confronting?

A

reaching a solution that satisfies both parties

38
Q

an individual seeking health care services who has limited English proficiency may experience which barrier to communication

A

linguistically appropriate services

39
Q

How can generational differences be a barrier to communication?

A

different values, motivations and outlooks on life

40
Q

How is health literacy a barrier to communication?

A

the general public lack the knowledge and skills necessary to interpret medical terminology

41
Q

When words and actions in a communication do not match the inner experience of self or are inappropriate to the context

A

incongruent responses

42
Q

finding fault or error and occurs when a response lacks respect for others’ feelings

A

blaming

43
Q

soothing by concession, which occurs when one lacks self-respect

A

placating

44
Q

a nurse who consents to a client assignment that she believes is unfair or unsafe just to keep the peace is an example of?

A

placating

45
Q

going beyond reason and lacking respect for others’ and one’s own feelings is an example of?

A

being overly reasonable

46
Q

A nurse who challenges a colleague’s abilities based solely on the colleague’s out-of-work activities or political preference is using?

A

irrelevant information

47
Q

arises when ideas or beliefs are opposed

A

conflict

48
Q

Conflict resolution can typically occur by using one of five distinct approaches:

A
  1. avoiding
  2. accommodating
  3. competing
  4. compromising
  5. collaborating
49
Q

disregards the needs of self and others but sometimes offers the benefit of allowing tempers to cool.

A

avoiding

50
Q

the nurse who walks away from a heated discussion with a peer, after a change-of-shift report is an example of?

A

avoiding

51
Q

satisfying the needs of others at the expense of the self

A

accommodating

52
Q

The nurse who forfeits after-work plans to staff the unit by working overtime is?

A

accommodating

53
Q

can lead to personal victory at the expense of others, which can lead to ill will

A

competing

54
Q

two nurses who want the same weekend off may plead their cases to the nurse manager, each in hopes of getting her own way is an example of

A

competing

55
Q

leads to a middle-ground solution in which each party makes a concession.

A

compromising

56
Q

The charge nurse who gives each of the nurses above a day off on the weekend they requested has resolved the conflict by?

A

compromising

57
Q

resolves conflict so that both parties are satisfied. It involves seeking creative, integrative solutions, while also working through emotions

A

collaborating

58
Q

How to address workplace communication with superiors?

A
  • make an appointment to discuss the issue

- arrive on time and be professional

59
Q

what is a great guide for communicating with subordinates

A

the golden rule: do unto others as you would have them do unto you

60
Q

Tips for communicating with subordinates

A
  • delegate
  • offer positive feedback
  • act as a teacher
61
Q

Tips for communicating with clients and families

A
  • appropriate use of touch
  • openness and honesty
  • confidentiality

NURS 200 (3 decks)

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