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NURS 200 > K & Q: Chapter 10 > Flashcards

K & Q: Chapter 10 Flashcards

1
Q

a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they are mutually accountable

A

team

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2
Q

the best way to work with an inter professional team is to?

A

Allow everyone to be heard

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3
Q

the team leader’s role is to?

A

ensure that all members have the opportunity to participate and accomplish the work of the team.

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4
Q

committee

A

a work group with a specific task or goal to be accomplished

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5
Q

a type pf committee that is generally temporary and formed for a specific purpose, for a specific time frame or to accomplish a certain short-term goal

A

ad hoc committee

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6
Q

a type of committee that is an integral component of the organizational structure

A

standing committee

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7
Q

type of committee that may be mandated by organizational by laws

A

standing committee

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8
Q

committee that meets to discuss the concerns of the professional nursing staff

A

advisory committee

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9
Q

a type of committee that reports back to a council or an executive

A

advisory committee

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10
Q

what are the 5 stages of group development (Tuckmen and Jensen)

A
  1. forming
  2. storming
  3. norming
  4. performing
  5. adjourning
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11
Q
  • group is created
  • meet as a team for the first time
  • zest and a sense of curiosity, adventure, and even apprehension
  • personal interaction and team-building activities
  • purpose of the team is clearly identified
A

Forming

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12
Q
  • group relaxes into a more comfortable team setting
  • interpersonal issues or conflicts may arise
  • feelings of uneasiness
  • importance of understanding that conflict is natural and necessary
  • differences need to be confronted and discussed
A

storming

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13
Q
  • follows conflict and confrontation
  • problems not yet solved
  • members have a general understanding of issues and how to go about solving them
  • positions have been established
  • sense of belonging
  • conflict is now cohesiveness
  • overcoming barriers
A

norming

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14
Q
  • the most enjoyable phase
  • group collaboration, cohesion and solidarity are evident
  • members know what their role is
  • group is considered mature
  • maintaining and improving interpersonal relationships
A

performing

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15
Q
  • consolidation and termination of team activities
  • objectives have been met
  • progress is reviewed
  • evaluation of whether or not the goal was met
A

adjourning

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16
Q

what are the 5 dysfunctions that a team must overcome (Lencioni)?

A
  1. absence of trust
  2. fear of conflict
  3. lack of commitment
  4. avoidance of accountability
  5. inattention to results
17
Q

absence of trust

A
  • members must trust each other on a fundamental and emotional level
  • must be comfortable being vulnerable
  • must be completely open without filters
18
Q

Fear of conflict

A
  • not afraid to engage in passionate dialog

- don’t hesitate to challenge or question each other in spirit of finding the right solution

19
Q

lack of commitment

A
  • ensure all opinions are put on the table and considered

- commit to decisions and standards of performance

20
Q

avoidance of accountability

A
  • do not hesitate to hold each other accountable for adhering to decisions and standards
  • don’t rely directly on team leaders as primary source of accountability
21
Q

inattention to results

A
  • set aside individual needs and focus on what is best for the team
  • don’t give in to the temptation to place their egos above the collective results that define team success
22
Q

initiator

A

person who gets the ball rolling and defines the group’s problem

23
Q

coordinator

A

person who is aware of the. project flow and keeps it going in the right direction

24
Q

mobilizer

A

a person who keeps things energized and provides the spark necessary to keep members interested

25
Q

questioner

A

asks the questions that are one everyones minds

26
Q

antagonist

A

looks at the situation in an opposite manner to anyone else

27
Q

recorder

A

chronicles the details of group meeting and progress

28
Q

criticizer

A
  • finds faults in everything and every body
  • seldom contributes positively when asked
  • if its not done their way then its wrong
29
Q

passive members

A
  • rarely take a stand on anything
  • inability to make a decision
  • will not say a word for fear of rebuttal
30
Q

detailers

A

get so caught up in the details that its hard for them to see the big picture or stay directed to the goal

31
Q

controllers

A

monopolize the group discussion and no one else can be heard. The only opinion that matters is theirs. Need constant refocusing

32
Q

pleasers

A

will not make a comment or decision that may be unfavourable to anyone in the group

33
Q

collection of individuals who are in an interdependent relationship with one another

A

group

34
Q

A leader uses the _______ decision process in the following situations: (1) the task or outcome is relatively simple (e.g., finding space to meet); (2) most team members would agree with the decision and provide consensus; and (3) a decision has to be made promptly.

A

autocratic

35
Q

In the ________ decision process, the leader will ask the opinions of the entire team, but the final decision lies with the leader

A

consultative

36
Q

A fully developed team may use the ____ decision process, in which team members and the leader are involved in mutual decision making, and everyone has an equal vote. This process encourages everyone to fully accept the team’s conclusion

A

joint

37
Q

On the opposite end from the autocratic decision process is the _____ decision process, in which the leader is not involved with the final verdict. Instead, the team is truly self-governed and accountable for its decisions

A

delegated

NURS 200 (3 decks)

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