Job Design & Job Analysis Flashcards
An effort directed towards producing or accomplishing particular results
Work
The grouping of tasks, duties and responsibilities that constitute the total work assignment for an employee
A job
Work flow analysis
Studies the way work moves through the organization
Re-engineering business process
Generates the needed changes in the business processes
Purpose of re-engineering business process
To improve such activities as product development, customer service and service delivery
Re-engineering requires use of:
Work teams: groups of people who work tg to achieve a common goal
Training employees to do more than one job
Reorganizing operations, workflow and offices to simplify and speed up work
External organizational factors
Environmental uncertainty, availability and introduction of new technology
The manipulation of the content, functions and relationships of jobs in a way that both accomplishes organizational goals and satisfies the personal needs of the employees
Job design
Content of jobs
Tasks performed, autonomy of job holder, complexity of tasks, extent to which job is performed by job holder
Functions of job
Work methods used, responsibility, authority
Realtionships of jobs
Activities shared by job holders and others, how much authority employee has over work, how much decision making the employees performs on the job and how many tasks the employee should complete
Approaches to Job Design
Specialization intensive, motivation intensive, sociotechnical
Total quality management (TQM)
Focuses on the quality of all the processes that leads to the final product or service, requires support of top management and the belief that quality is part of every employee’s job
Who coordinates total quality effort?
South African Quality Institute (SAQI)
How can a company obtain TQM accreditation?
By applying for certification in ISO
