ITPS CHAPTER 4 Flashcards
The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.
Cognition
A classification of cognition where experiential is immediate and intuitive, while reflective involves deeper thought and analysis (Norman, 1993)
Experiential vs Reflective Cognition
A concept introduced by Kahneman (2011) that distinguishes between quick, instinctive responses and slower, more deliberate reasoning.
Fast vs Slow Thinking
Internal representations of how systems work, guiding user interactions and expectations.
Mental Models
The gaps between user intentions and system responses, highlighting the need for intuitive design to reduce cognitive load (Norman, 1986).
Gulfs of Execution and Evaluation
A framework that examines how cognitive processes are shared across individuals and artifacts, emphasizing collaboration and communication (Hutchins, 1995).
Distributed Cognition
Showed that people remember less about objects photographed than those observed directly, highlighting the importance of context in memory.
Henkel (2014)
Demonstrated that heavy multitaskers can utilize relevant distractions effectively but are negatively impacted by irrelevant information.
Lotteridge et al. (2015)
Found that heavy multitaskers are more easily distracted and struggle to filter out irrelevant information compared to light multitaskers.
Ophir et al. (2009)
Design interfaces that capture attention through perceptual boundaries, colors, and animations to reduce cognitive load.
Attention
Use external representations and metadata to aid memory recall and reduce the burden of remembering complex information
Memory
Create interfaces that encourage exploration and provide guidance to facilitate learning.
LEarning
