ITIL Service Value System

Question 1

an umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative and incremental delivery, and time boxing. There are several specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban.

Answer 1

Agile

Question 2

the practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in effective management of products and services.

Answer 2

continual improvement practice

Question 3

input to the service value system based on opportunities and needs from internal and external stakeholders

Answer 3

demand

Question 4

an organizational culture that aims to improve the flow of value to customers. Focuses on culture, automation, Lean, measurement, and sharing.

Answer 4

DevOps

Question 5

the means by which an organization is directed and controlled.

Answer 5

governance

Question 6

recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

Answer 6

ITIL guiding principles

Question 7

an approach that focuses on improving workflows by maximizing value through the elimination of waste.

Answer 7

Lean

Question 8

the perceived benefits, usefulness and importance of something.

Answer 8

value

Question 9

a series of steps an organization undertakes to create and deliver products and services to customers.

Answer 9

value stream

Question 10

one of the four dimensions of service management. Defines the activities, workflows, controls, and procedures needed to achieve agreed objectives.

Answer 10

value stream and processes