Activities of Service Value Chain Flashcards
the value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations
deliver and support
input to the service value system based on opportunities and needs from internal and external stakeholders
demand
the value chain activity that ensures products and services continually meet stakeholder expectations for quality, costs, and time to market.
design and transition
the value chain activity that provides a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.
engage
the value chain activity that ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
improve
the value chain activity that ensures service components are available when and where they are needed, and that they meet agreed specifications.
obtain/build
the value chain activity that ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization.
plan
a configuration of an organization’s resources designed to offer value for a consumer
product
a means of enabling value co-creation, by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
service
a set of specialized organizational capabilities for enabling value for customers in the form of services.
service management
the perceived benefits, usefulness and importance of something.
value
